No major issues with PD20 until today. I opened a movie I wanted to get a clip from off of an external drive. It kept freezing up (blue circle, white screen unresponsiveness), then eventualy exited the program without warning or error message.
Thinking it might be too much for the app to work off an external drive, I copied the movie to my computer and tried again.
A few minutes in, usually around the point I am trying to make the second Split and delete the excess, it freezes momentarily and closes. The first time I'll get the message below, the next time(s), no message before it closes out.
I tried the patch the first time around with no luck, then uninstalled everything, deleted all folders and registry entries related to PD20 and reinstalled from scratch. No effect, same issue.
Dell Latitude 5501 Intel Core i7-9850H @2.6GHz 6 core/12 logical processors 64GB RAM
Win10x64 Pro 22H2 (10.0.19044 Build 19044)
PD version 20.0.2106.0 (64 Bit)
Version Type : Ultimate
Please let me know if there is a log file or anything I can add.
|
||
Filename | PowerDirector20 2b.jpg |
![]() |
Description | PD20 1b |
|
Filesize |
42 Kbytes
|
|
Downloaded: | 8 time(s) |
This message was edited 1 time. Last update was at Feb 07. 2023 15:06