No audio when creating videos

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JohnL224

Newbie Private Message Joined: Jan 21, 2023 12:37 Messages: 1 Offline

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Jan 21, 2023 19:38

New computer with new download of Power2Go 13. When attempting to edit a clip (usually mp4) or preview a video to burn to DVD/BluRay there is no audio. If I burn the DVD, there is audio on playback but I can't listen to the project prior to burning. Audio in the computer works fine. Has anyone seen this before?

QC2.0

Contributor Private Message Joined: Apr 27, 2016 04:02 Messages: 595 Offline

Jan 23, 2023 23:08

Quote New computer with new download of Power2Go 13. When attempting to edit a clip (usually mp4) or preview a video to burn to DVD/BluRay there is no audio. If I burn the DVD, there is audio on playback but I can't listen to the project prior to burning. Audio in the computer works fine. Has anyone seen this before?

Is the audio that encoded in your source video file compatible in power2go? I consider the DTS audio is not supported to preview or decode in power2go. https://www.cyberlink.com/support/faq-content.do?id=24292 Or, you can provide your video to cyberlink to let them help you check out:
https://www.cyberlink.com/support/index.html

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