Sound waveform not show in timeline

GHOST_LY

Newbie Joined: Dec 29, 2022 08:58 Messages: 3 Offline

Solved by

Dec 30, 2022 03:33

Sound waveform not show in timeline, work perfectly fine before the latest update, any solution?
Version: 21.1.2401.0


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This message was edited 1 time. Last update was at Dec 30. 2022 03:36

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 30, 2022 12:57

The first thing to try is to right-click on a timeline clip and choose Regenerate Waveform. If that doesn't work, try the steps listed in this post.

It's also possible that the audio is encoded in a format that PD doesn't fully support and you may want to try a free app like Handbrake or Clipchamp to convert the clip

GHOST_LY

Newbie Joined: Dec 29, 2022 08:58 Messages: 3 Offline

Dec 30, 2022 13:44

Quote The first thing to try is to right-click on a timeline clip and choose Regenerate Waveform. If that doesn't work, try the steps listed in this post.

It's also possible that the audio is encoded in a format that PD doesn't fully support and you may want to try a free app like Handbrake or Clipchamp to convert the clip

Thanks for the reply.
Regenerate Waveform not working, but after restart PD, the audio i put eariler can display waveform.
Is it a new bug of PD21,that the only way to solve this problem is waiting for a new patch?
BTW waveform work perfectly fine before the latest update.

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Dec 30, 2022 14:36

Quote

Thanks for the reply.
Regenerate Waveform not working, but after restart PD, the audio i put eariler can display waveform.
Is it a new bug of PD21,that the only way to solve this problem is waiting for a new patch?
BTW waveform work perfectly fine before the latest update.

Hi,
Probably worth raising a support ticket to at least log it formally in CL's system and see if they can offer any insight?

Link in the signature below.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

GHOST_LY

Newbie Joined: Dec 29, 2022 08:58 Messages: 3 Offline

Dec 30, 2022 21:12

Quote

Hi,
Probably worth raising a support ticket to at least log it formally in CL's system and see if they can offer any insight?

Link in the signature below.

Cheers
PowerDirector Moderator

Thanks for the reply.
Already contacted support center 2 days ago. Customer service told me to update Windows and graphics card driver，but my windows 10 and NVIDIA driver are latest version already.
Guess i will just wait the next update for PD21.