Power2Go 13 Windows start menu link broken

Ivan850

Newbie Joined: Apr 17, 2021 19:10 Messages: 3 Offline

Solved by

Dec 20, 2022 22:03

Bought and installed Power2Go 13 two years ago. Now find the following Start Menu items broken:
- CyberLink Power2Go 13
- CyberLink Desktop Burning Gadget 13
- CyberLink ISO Viewer 13
- CyberLink Virtual Drive 13
- CyberLink WaveEditor 2

Both Power2Go and WaveEditor have seemingly intact entries in Control Panel > All Control Panel Items > Programs and Features

Only PowerDVD 21 and ScreenRecorder 4 work (last I tried).

Does anyone have any experience of this behaviour before I uninstall and reinstall?

TIA


Filename	00b.jpg	Download
Description	Part of Windows 10 Start Menu
Filesize	272 Kbytes
Downloaded:	2 time(s)

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Dec 21, 2022 20:10

Hello,

I've seen this happen when updating Windows versions, but it can be caused by other Windows issues. If you haven't re-installed first, you can try some of these suggested steps:

https://www.avg.com/en/signal/fix-or-remove-broken-shortcuts-in-windows

Cheers
Power2Go Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Ivan850

Newbie Joined: Apr 17, 2021 19:10 Messages: 3 Offline

Dec 25, 2022 08:11

Thanks for reply Moderator.

I run a fully patched Win 10 version 22H2, suspected a Windows update and wish I had noticed which broke the links but only rarely use Power2Go.

I have not attempted the re-install yet as it keeps being pushed down the ToDo stack.

Thanks for the AVG URL; I definitely shall read it before doing anything else. I just need to find the time.

I shall undertake to feed back once I have made some progress.

Regards.

This message was edited 1 time. Last update was at Dec 25. 2022 08:12

Ivan850

Newbie Joined: Apr 17, 2021 19:10 Messages: 3 Offline

Dec 27, 2022 03:37

Uninstalled and re-installed Power2Go 13 v. 13.0.2024.0 and its patch from original files downloaded on purchase in 2020.
That re-installed the accompanying Desktop Burning Gadget 13 and ISO Viewer 13.

The install process also uninstalled and re-installed LabelPrint 2.5 Standard and WaveEditor 2 Express.

All broken links in Start menu are now reinstated and operational.

Hope this helps.