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Power2Go 13 Windows start menu link broken
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Ivan850 [Avatar]
Newbie Private Message Joined: Apr 17, 2021 19:10 Messages: 3 Offline
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Bought and installed Power2Go 13 two years ago. Now find the following Start Menu items broken:
- CyberLink Power2Go 13
- CyberLink Desktop Burning Gadget 13
- CyberLink ISO Viewer 13
- CyberLink Virtual Drive 13
- CyberLink WaveEditor 2

Both Power2Go and WaveEditor have seemingly intact entries in Control Panel > All Control Panel Items > Programs and Features

Only PowerDVD 21 and ScreenRecorder 4 work (last I tried).

Does anyone have any experience of this behaviour before I uninstall and reinstall?

TIA
[Thumb - 00b.jpg]
 Filename
00b.jpg
[Disk]
 Description
Part of Windows 10 Start Menu
 Filesize
272 Kbytes
 Downloaded:
2 time(s)
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Forum Moderator [Avatar]
Contributor Private Message Joined: Feb 27, 2018 01:01 Messages: 491 Offline
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Hello,

I've seen this happen when updating Windows versions, but it can be caused by other Windows issues. If you haven't re-installed first, you can try some of these suggested steps:

https://www.avg.com/en/signal/fix-or-remove-broken-shortcuts-in-windows

Cheers
Power2Go Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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Ivan850 [Avatar]
Newbie Private Message Joined: Apr 17, 2021 19:10 Messages: 3 Offline
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Thanks for reply Moderator.

I run a fully patched Win 10 version 22H2, suspected a Windows update and wish I had noticed which broke the links but only rarely use Power2Go.

I have not attempted the re-install yet as it keeps being pushed down the ToDo stack.

Thanks for the AVG URL; I definitely shall read it before doing anything else. I just need to find the time.

I shall undertake to feed back once I have made some progress.

Regards.

This message was edited 1 time. Last update was at Dec 25. 2022 08:12

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Ivan850 [Avatar]
Newbie Private Message Joined: Apr 17, 2021 19:10 Messages: 3 Offline
[Post New]
Uninstalled and re-installed Power2Go 13 v. 13.0.2024.0 and its patch from original files downloaded on purchase in 2020.
That re-installed the accompanying Desktop Burning Gadget 13 and ISO Viewer 13.

The install process also uninstalled and re-installed LabelPrint 2.5 Standard and WaveEditor 2 Express.

All broken links in Start menu are now reinstated and operational.

Hope this helps.
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