PhotoDirector 365-no "Produce" button available when trying to generate MP4

Ray365

Newbie Private Message Joined: Jun 26, 2020 09:56 Messages: 6 Offline

Solved by

Dec 20, 2022 18:04

I am not able to generate an MP4 gor GIF of an animated photo. I have tried troubleshooting it, submitted a service ticket with technical support, uninstalled and reinstalled the software multiple times and am still unsuccessful. I can see the button on YouTube videos, so I know it should be there, but it isn't on my machine. Does anyone have any suggestions? Thanks, Ray365

This message was edited 1 time. Last update was at Dec 20. 2022 18:07

Forum Moderator

Contributor Private Message Joined: Feb 27, 2018 01:01 Messages: 532 Offline

Dec 20, 2022 19:51

Hello,
Can you provide more information by letting us know exactly what window you are in, and also share some screenshots from within in PhotoDirector. Not sure if you are in the Guided window or the Create window currently.

Cheers
PhotoDirector Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Ray365

Newbie Private Message Joined: Jun 26, 2020 09:56 Messages: 6 Offline

Dec 21, 2022 10:46

Quote Hello,
Can you provide more information by letting us know exactly what window you are in, and also share some screenshots from within in PhotoDirector. Not sure if you are in the Guided window or the Create window currently.

Cheers
PhotoDirector Moderator

Hi,
Steps I used to create my issue--- open image, guided tab, photo animation, do some motion, and try to create mp4.

There doesn't appear to be a "produce" button in the lower left to use. Screen shot attached.

Thanks,
Ray365


Filename	Guided screen trying animation.JPG	Download
Description
Filesize	109 Kbytes
Downloaded:	16 time(s)

Philwild

Senior Member Private Message Location: Hemel Hempstead, UK Joined: Oct 05, 2017 12:04 Messages: 208 Offline

Dec 21, 2022 13:31

You use the export button at the top of the screen.

Ray365

Newbie Private Message Joined: Jun 26, 2020 09:56 Messages: 6 Offline

Dec 21, 2022 15:26

Thank you so much.

Ray365

canopach

Newbie Private Message Joined: Jan 15, 2023 15:17 Messages: 1 Offline

Jan 15, 2023 22:11

I am having the same issue trying to export a slideshow. I created the slide show (under create), then when i click on export, choose file type, etc, I am not able to produce. Nothing happens. I've attached a screenshot.

Kristen


Filename	screenshot.jpg	Download
Description
Filesize	173 Kbytes
Downloaded:	11 time(s)

Forum Moderator

Contributor Private Message Joined: Feb 27, 2018 01:01 Messages: 532 Offline

Jan 15, 2023 22:35

Quote I am having the same issue trying to export a slideshow. I created the slide show (under create), then when i click on export, choose file type, etc, I am not able to produce. Nothing happens. I've attached a screenshot.

Kristen

Hello,

Your issue is completely different.

Please contact CyberLink Technical Support for assistance: https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PhotoDirector Moderator