SR Not Recognizing Resolution Change

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Ricebug

Newbie Joined: Mar 18, 2022 19:02 Messages: 16 Offline

Solved by

Dec 09, 2022 22:49

I'm trying to record a game segment with SR. However, when I try, I get this message:

So I go into the game, reduce the video resolution and retry. Same problem. No matter where I set the resolution, SR doesn't seem to recognize the change, even if I close the app and restart it. I use SR all the time for other things without a problem. First time recording game footage.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 10, 2022 16:45

Try using the Lock to App or Custom Size options

Ricebug

Newbie Joined: Mar 18, 2022 19:02 Messages: 16 Offline

Dec 11, 2022 15:13

Quote Try using the Lock to App or Custom Size options

Already tried that. Nada.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 12, 2022 15:14

Sounds like an issue for CL tech support. You can reach them here.

First make sure you have the latest version. Use the CL App Manager if you're using the subscription version of the app, or download the latest patch from here if you bought SR4 separately.

In the meantime, you should be able to record full screen and then crop out the unwanted content

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