Error 1402

Zandebar

Newbie Location: UK Joined: Jan 03, 2010 06:23 Messages: 14 Offline

Solved by

Jun 08, 2010 11:37

Error 1402; when installing PowerDirector 8 to PowerDirector 8 build 2704.

Any of the cuff reasons this is happening... The error basically says that I don't have permission to access a key.

I am using win7 and I have run update in administrator mode......This is PD8 update file to bring it up to 2704 Patch from 2220c last patch applied

This message was edited 1 time. Last update was at Jun 08. 2010 11:39

babindia

Senior Contributor Location: India Joined: Aug 16, 2007 06:11 Messages: 884 Offline

Jun 11, 2010 08:26

Uninstall PD8. Clean up registry entries with Ccleaner or registry booster or any software. Reboot.
Reinstall PD8 in administrator mode. Install the latest patch 2704.

This message was edited 1 time. Last update was at Jun 11. 2010 08:27

PC specs :
OS Windows 10.0 Pro
MB - AS rock Z77 extreme 11
Intel 3770K @ 4.0 Ghz OC
Gskill 32 GB RAM 1800 Mhz
6 TB HDD, SSD bootable
nVidia ASUS GTX 660 Ti
BenQ 22" LCD monitor 1920x1080

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jun 11, 2010 09:19

Hi Michael,
What's going on then? I thought you were going to provide additional information for me in your next post. Where is it?

I have CyberLink waiting for the information and looking up your communication with online support.

None of us here can see the error message or your desktop screen so please provide screenshots with your posts as attachments.

I've got the basic info on your system and camera data from your previous posts (excellent info)

Thanks

Dafydd

This message was edited 1 time. Last update was at Jun 11. 2010 09:28

Zandebar

Newbie Location: UK Joined: Jan 03, 2010 06:23 Messages: 14 Offline

Jun 15, 2010 13:26

THANKS!! Babdi

I did just that before I saw your reply.....spot on though.

I submitted a ticket for an updated version of PD8 with latest patch built-in.

Shock horror when I got the update within the hour; NOW that was impressive lol OOhh lucky me!

I uninstalled PD8 and used Ccleaner to tidy up the registery as matter of course, worked just fine after that.

Ref: Dafydd Bevan - SoftDeko

I have resolved this issue; as I have PM'ed you your aware of other issues that I will post in due course.
I have also updated my system info with new monitors on hardware page.

babindia

Senior Contributor Location: India Joined: Aug 16, 2007 06:11 Messages: 884 Offline

Jun 17, 2010 07:48

Michael
I am glad to see the tip helped. Happy to see an happy face , Cheers ! and happy editing

This message was edited 1 time. Last update was at Jun 17. 2010 07:48

PC specs :
OS Windows 10.0 Pro
MB - AS rock Z77 extreme 11
Intel 3770K @ 4.0 Ghz OC
Gskill 32 GB RAM 1800 Mhz
6 TB HDD, SSD bootable
nVidia ASUS GTX 660 Ti
BenQ 22" LCD monitor 1920x1080

hoglander

Newbie Joined: Jun 26, 2009 22:00 Messages: 2 Offline

Aug 03, 2010 20:00

Quote: THANKS!! Babdi

I did just that before I saw your reply.....spot on though.

I submitted a ticket for an updated version of PD8 with latest patch built-in.

Shock horror when I got the update within the hour; NOW that was impressive lol OOhh lucky me!

I uninstalled PD8 and used Ccleaner to tidy up the registery as matter of course, worked just fine after that.

Ref: Dafydd Bevan - SoftDeko

I have resolved this issue; as I have PM'ed you your aware of other issues that I will post in due course.
I have also updated my system info with new monitors on hardware page.

Michael,

Same issue with PowerDVD 10 Ultra with the 1402/1603. I'm glad you got great service. Since I've done everything else found on the net to include editing the registry I know how relived you must have felt. I'm not there yet. I just don't want to edit the registry more times than I have. Such as 10 and more with this program and others on W7. I'm glad you did not have to do this over and over again. What's you secret to getting the service you did?

This message was edited 1 time. Last update was at Aug 03. 2010 20:12