Ever since I have had occasion to raise a support ticket, I have never received a notification of a response being posted. Am I the only one, or is this a general problem?

Before someone tells me that my email is rejecting responses as junk etc. I can assure them that that is not possible.

The result of this is exemplified right now. I am trying to install Power2Go on my new computer using my original download and the PURCHASED licence code. It will not do so, so I raised a ST and a response came and 'timed out' without any notification. So I have to extend the ST, and in the meantime cannot get on with burning the DVD I really wanted to get done toot sweet. The ST did not touch on why I had the problem, but offered a window of opportunity to download the latest full version.

I added the request that the download opportunity be refreshed, and checked for a response directly and when it came it doesn't work. So I am now still waiting. The telephone service refused to discuss it with me as I am a UK customer and we are 'different', which is to say we are 2nd class citizens despite paying the same for the product. i7 980x; W7 Pro; 12GB; Nvidia GTX 285; 2x300G Velociraptors in Raid 0; 2x1.5TB Barracuda in Raid 1; 2TB WD Studio Ed.II (eSATA); NEC SpectraView Reference 2690 + MultiSync EA232