"Test compatibility of your CL product on Windows 7

to test the compatibility of your CyberLink products for Windows 7 OS"

Please REMOVE that, it doesn't test ANYTHING! It supose that my OS has compatibility with CyberLink products... well, it hasn't.-

Intel(R) Core(TM)2 Duo CPU T9800 @ 2.93 GHz
Windows 7
NVIDIA GeForce 9600M GT
Power DVD 10 Ultra

I have bought a new complete licence to read BLU RAY. After installation, I can read DVD but not BLU RAY !!!

I have test by Advisor the compatibility is ok except for the double capacity to code H.264, MPEG-2 and VC-1, where it is advice and update ??? please find the report attached.

Can you help me.

Thanks in advance,

Cyberlink? Anyone can take the responsability here?

Does Cyberlink have QA? Did you really test the application in Windows 7 or it's just marketing?

Quote: Cyberlink? Anyone can take the responsability here?

Does Cyberlink have QA? Did you really test the application in Windows 7 or it's just marketing?

Hi,
did you read and provide this ínfo yet?
http://forum.cyberlink.com/forum/posts/list/8449.page

in case of technical issue please contact our Suport Team
http://www.cyberlink.com/prog/support/cs/index.do

BR
Michael Technical Support

Werde Facebook Fan

Quote: Intel(R) Core(TM)2 Duo CPU T9800 @ 2.93 GHz
Windows 7
NVIDIA GeForce 9600M GT
Power DVD 10 Ultra

I have bought a new complete licence to read BLU RAY. After installation, I can read DVD but not BLU RAY !!!

I have test by Advisor the compatibility is ok except for the double capacity to code H.264, MPEG-2 and VC-1, where it is advice and update ??? please find the report attached.

Can you help me.

Thanks in advance,

Hi Emmanuel,

please update your VGA (176.xx) us quite outdated(2 years?)

BR
Michael Technical Support

Werde Facebook Fan

Quote:

Quote: Cyberlink? Anyone can take the responsability here?

Does Cyberlink have QA? Did you really test the application in Windows 7 or it's just marketing?

Hi,
did you read and provide this ínfo yet?
http://forum.cyberlink.com/forum/posts/list/8449.page

in case of technical issue please contact our Suport Team
http://www.cyberlink.com/prog/support/cs/index.do

BR
Michael

PowerDVD 10 Ultra
Windows 7 Professional 64 bit
Is your PowerDVD a Retail product or bundles with HW? - RETAIL
Sapphire HD5850
ATI Catalyst 10.3
HT Omega Halo XT
Used Audio device driver version - Rev.81773
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) - DVI
Are you using singel or dual monitor environment - SINGLE
What kind of Antivirus SW are you using - Avast
The detailed issue description - The application doesn't start, no error messege.

Hi Michael,

What do you mean by update your VGA ?

After trying to lauch a Blu Ray, 2 pop up indicate the following :

1. Windows : the set of colors has changed; The following software has done an action which force Windows to replace temporarely the set of color by basic Windows 7. Windows will automatically change the set of color by Windows Aero at the end of the software execution, the same for other program which do the same.
Software : CyberLink Corp. Editor : Cyberlink Processus Id (PID) : 3128

2. Play stoped because your graphic pilot is incompatible. Please be sure that your graphic pilot respect the minimum configuration. You will find more info on CyberLink FAQ (code = 0012).

My computer is a laptop VAIO with a Full HD 1920 * 1080, 19 inches screen it in sould apparentely runs HD movies without any problem !!


Thanks for your help,

EG

Same problem found here, with Windows 7 x86/x64:

http://forum.cyberlink.com/forum/posts/list/10630.page

and here:

http://forum.cyberlink.com/forum/posts/list/10580.page

No solution given...

Can you make it public that PowerDVD 10 Ultra IS NOT COMPATIBLE with Windows 7(doesn't matter the version)?

Quote:
Hi Michael,

What do you mean by update your VGA ?

After trying to lauch a Blu Ray, 2 pop up indicate the following :

1. Windows : the set of colors has changed; The following software has done an action which force Windows to replace temporarely the set of color by basic Windows 7. Windows will automatically change the set of color by Windows Aero at the end of the software execution, the same for other program which do the same.
Software : CyberLink Corp. Editor : Cyberlink Processus Id (PID) : 3128

2. Play stoped because your graphic pilot is incompatible. Please be sure that your graphic pilot respect the minimum configuration. You will find more info on CyberLink FAQ (code = 0012).

My computer is a laptop VAIO with a Full HD 1920 * 1080, 19 inches screen it in sould apparentely runs HD movies without any problem !!


Thanks for your help,

EG

Hi,
from your dxdiag I can se that you use old VGA driver - please update to neew one, this should fix your issue

Michael Technical Support

Werde Facebook Fan

Quote: Same problem found here, with Windows 7 x86/x64:

http://forum.cyberlink.com/forum/posts/list/10630.page

and here:

http://forum.cyberlink.com/forum/posts/list/10580.page

No solution given...

Can you make it public that PowerDVD 10 Ultra IS NOT COMPATIBLE with Windows 7(doesn't matter the version)?

Hi,
PowerDVD 10 has no issue with Windows 7!

Please check your AV software - it may block PowerDV to startup.

Br
michael
Technical Support

Werde Facebook Fan

Quote:

Quote: Same problem found here, with Windows 7 x86/x64:

http://forum.cyberlink.com/forum/posts/list/10630.page

and here:

http://forum.cyberlink.com/forum/posts/list/10580.page

No solution given...

Can you make it public that PowerDVD 10 Ultra IS NOT COMPATIBLE with Windows 7(doesn't matter the version)?

Hi,
PowerDVD 10 has no issue with Windows 7!

Please check your AV software - it may block PowerDV to startup.

Br
michael

Michael,

Avast it's not blocking PDVD10 to startup. I've checked in the log file.

Anything else to check?

Hi,

three questions:

- please post your DXDIAG as attachement here
- please post what application you have installed
- please post if you use debug mode of OS (PDVD can not work in Debug mode)

Br
Michael Technical Support

Werde Facebook Fan

SOmething is preventing your program from launching. I can confirm PowerDVD 9 and PowerDVD 10 both launch no problem with Windows 7 64-bit.

PowerDVD has an evident problem with WIN7.... if you don't want an aero theme enabled (so a classic theme enabled) PowerDVD will not show any text or menu....
PowerDVD 9 (and 10) are not FULLY compatible with Win7....

Hi Michael,

I have updated my VGA driver.

And, PowerDVD 10 works with Windows 7 !

Thanks for your help.


EG

Quote: PowerDVD has an evident problem with WIN7.... if you don't want an aero theme enabled (so a classic theme enabled) PowerDVD will not show any text or menu....
PowerDVD 9 (and 10) are not FULLY compatible with Win7....

Power DVD Ultra 10 as well as the Corel WinDVD (newest version) crash in my setup of Windows 7 Professional 64 bit. Nero Show Time runs everything fine. Go figure. Have returned POwer DVD for refund.

POWERDVD has no problems with windows 7? I would beg to differ. I have 3 different computers at my house running W 7 and version 10 is not working on a single one of them. They are mixed, both NVIDIA and ATI, motherboards have NVidia, intel and AMD chipsets. The only common denominator is W7 on all 3 machines and again, it does not work on any machine in my network. I am still forced to run ultr version 8 and 9 in spite of buying the upgrade.

Quote:

Quote: Same problem found here, with Windows 7 x86/x64:

http://forum.cyberlink.com/forum/posts/list/10630.page

and here:

http://forum.cyberlink.com/forum/posts/list/10580.page

No solution given...

Can you make it public that PowerDVD 10 Ultra IS NOT COMPATIBLE with Windows 7(doesn't matter the version)?

Hi,
PowerDVD 10 has no issue with Windows 7!

Please check your AV software - it may block PowerDV to startup.

Br
michael

Thanks Marco

I confirm that Aero theme is required in order to see text in the explorer windows (or whatever they are officially called) for video or music modes. All you see with a classic theme are folder icons but no names in the file trees. I am using Windows 7 64 bit and PowerDVD 10 Ultra.

Later verisons of PowerDVD 10 are working on WIndows 7 on all computers. Wen I had the problems though I have to note that Cyberlink support was totally unresponsive. Training issue I think. You can't help when you are clueless.