Cant seem to play a Bluray disc using PowerDVD 22 Ultra

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RayO

Newbie Private Message Joined: Nov 21. 2022 15:31 Messages: 1 Offline

Solved by

Nov 21. 2022 15:40

Hello
I just recently installed PowerDVD 22 Ultra on my laptfop and am attempting to play a bluray disc. I have an external ASUS BluRay disc drive via USB 3.0 (BW-16D1X-U) and when I try to play one of my bluray discs I get this error (see attachment). Not sure what I am doing wrong. Error saying that HDCP cannot be initiated, but I don't know what that means.


Filename	PowerDVDError.png	Download
Description
Filesize	16 Kbytes
Downloaded:	14 time(s)

This message was edited 1 time. Last update was at Nov 21. 2022 15:41

Forum Moderator

Contributor Private Message Joined: Feb 26. 2018 22:01 Messages: 513 Offline

Nov 21. 2022 17:06

Hello,

HDCP stands for "High Defintion Content Protection". What the error is referring to is the connections between your computer and your display device. See this FAQ for detailed information:

https://www.cyberlink.com/support/faq-content.do?id=2594

Your computer setup must adhere to the requirements for playing Blu-ray Discs. You can use the BD Advisor to test if your computer meets these requirements and get advice on how to fix it. You can download the advisor at the below link:

https://www.cyberlink.com/stat/bd-support/enu/index.jsp

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

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