Can't launch PowerDVD10 Ultra

ALVARO

Newbie Joined: Nov 03, 2009 13:40 Messages: 3 Offline

Solved by

Mar 20, 2010 17:09

I installed PowerDVD10 Ultra (Windows 7 x64 Home Premium).
At the end of the installation, my registration number was asked I filled it successfully. The problem is that when I try to launch the software nothing happens (not even an error code!).

Does someone has the same problem?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Mar 20, 2010 19:03

Hi Alvaro,

please let us know if you have installed any Antivirus and/or Firewall solution.

if possible please also post your DXDIAG log here

BR
Michael Technical Support

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ALVARO

Newbie Joined: Nov 03, 2009 13:40 Messages: 3 Offline

Mar 21, 2010 04:25

Hi Michael,

My Antivirus is Norton Internet Security 2010.

As you asked me, you can find hereby the DXDIAG log file.

I thank you in advance for your kind help.

Filename	DxDiag.txt	Download
Description
Filesize	37 Kbytes
Downloaded:	903 time(s)

ALVARO

Newbie Joined: Nov 03, 2009 13:40 Messages: 3 Offline

Mar 25, 2010 14:25

Hi Michael,

You proposed me your kind help and I wouldn't like to "stress" you, but you still didn't answerd to my last post.

Just tell me if you can do something to fix my problem or not.

I asked for the "official" Cyberlink support too, but I get no answer either from them. I'm very disappointed with Cyberlink.

If nobody have a solution to this, I will ask for a refund. I cannot keep a software which doesnt' work at all!

Once more, thank you for your kind help.

joe1

Newbie Joined: Mar 25, 2010 18:14 Messages: 1 Offline

Mar 25, 2010 18:20

I have exactly the same problem.
Windows 7 X86 Home Premium;
ATI 5870/Catalyst 10.3a DX11;
Norton 360;
Nothing happened after the launch, but I could find powerdvdserver.exe run in background.

I tried the same software on my XP machine, everything works fine then.

This message was edited 1 time. Last update was at Mar 25. 2010 18:26

SYLVAIN

Newbie Joined: Apr 04, 2010 17:18 Messages: 1 Offline

Apr 05, 2010 08:44

Same problem,
Windows 7 X86 Home Premium (french);
ATI 5670/Catalyst 10.3
Aus Xonar STX sound card.
No antivirus software (the machine has no internet connection in normal use)
Nothing happened after the launch, but I could find powerdvdserver.exe run in background.
I could start PowerDVD 10 in safe mode only.
Best regards,
Sylvain

Quote: I have exactly the same problem.
Windows 7 X86 Home Premium;
ATI 5870/Catalyst 10.3a DX11;
Norton 360;
Nothing happened after the launch, but I could find powerdvdserver.exe run in background.

I tried the same software on my XP machine, everything works fine then.

Michael

Newbie Location: Lafayette, LA Joined: Apr 08, 2010 09:21 Messages: 8 Offline

Apr 08, 2010 22:47

Quote: Same problem,
Windows 7 X86 Home Premium (french);
ATI 5670/Catalyst 10.3
Aus Xonar STX sound card.
No antivirus software (the machine has no internet connection in normal use)
Nothing happened after the launch, but I could find powerdvdserver.exe run in background.
I could start PowerDVD 10 in safe mode only.
Best regards,
Sylvain

Quote: I have exactly the same problem.
Windows 7 X86 Home Premium;
ATI 5870/Catalyst 10.3a DX11;
Norton 360;
Nothing happened after the launch, but I could find powerdvdserver.exe run in background.

I tried the same software on my XP machine, everything works fine then.

Ditto.

jester_uk

Newbie Joined: Apr 14, 2009 10:40 Messages: 21 Offline

Apr 12, 2010 06:28

i had no problems with power dvd 10 ultra on my windows 7 ultimate 32 bit.
i have now installed windows 7 ultimate 64 bit as i have upgraded my ram to 4 gb. i am about to install power dvd 10 ultra on this 64 bit today so we'll see

Gregg

Newbie Joined: Sep 12, 2008 11:57 Messages: 3 Offline

Apr 21, 2010 16:59

I have the same problem in PowerDVD 9 & 10. My problem is related to the fact that I'm trying to use only the onboard high def audio chip that is on my ATI 5670. Apparently PowerDVD does not like that high def audio chip. When I enable the realtek chip on my motherboard, PowerDVD runs normally. Problem with that scenario is that I'm using HDMI out of the video card for audio & video and when booting Windows, the audio chip on the video card shows up 'unplugged' in the Sound applet of Control Panel. The only way to fix that issue is to disable & re-enable the device using Device Manager which is very annoying.