problem installign update

Blair

Newbie Joined: Feb 23, 2010 12:55 Messages: 2 Offline

Solved by

Feb 23, 2010 13:05

a while ago i purchased Cyberlink PowerDVD Ultra 7.3. I havent used it for a while and just today i went to instlal it on my windows 7 Professional Machine. it installed fine and as soon as i launched it, it asked me to download an update which i did. the file that was downloaded was called CyberLink.5711_TaRe43_DVD090826-05.exe.

when i run the update it says its installing and takes a few minutes and eventually gives me an error message saying:
"Error 2932. Could not create file C:\Windows\Installer\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}\1033.mst from script data. Error: 32."

When i Clicked ok, it said it was rollign back the update and then i get another error that says:
"ComponentMoveData had the followign error:
Component:
FileGroup:
File:
Error Number: -1603"

I have attached screenshots of the error messages so how can I get this update to install properly?


Filename	CyberLink_Update_Rollback_Error.GIF	Download
Description	second error - happened during rollback.
Filesize	45 Kbytes
Downloaded:	469 time(s)


Filename	CyberLink_Update_Error.GIF	Download
Description	first error
Filesize	46 Kbytes
Downloaded:	444 time(s)

Blair

Newbie Joined: Feb 23, 2010 12:55 Messages: 2 Offline

Feb 23, 2010 15:35

i have tried running it as administrator and a few other tricks I came across online and nothign seems to work.

Goetterwind

Newbie Joined: Feb 24, 2010 14:06 Messages: 1 Offline

Feb 24, 2010 14:14

Here's exactly the same. Same OS, same PDVD Version and the same error. N>Input!

~Kamikaze~

Johann-Baptist

Newbie Joined: Dec 03, 2007 17:46 Messages: 9 Offline

Mar 04, 2010 05:20

same here. Moving from Vista to Win7. In order to install the PDVD 9 upgrade for win 7 I need to install the old 7.3 ultra deluxe (fine), forced to upgrade as descibed before - same errors.
I've disabled virus scanning.
Help please, cyberlink.

IANACGrant

Newbie Joined: Sep 23, 2009 09:30 Messages: 25 Offline

Apr 14, 2010 09:14

I have had exactly the same problems with Windows 7 system when I tried to re-install the Cyberlink DVD Suite Gold. The error I get is 'Error 2932. Could not create file c:\windows\installer\{40BFI183-20EB-11D8-97C5-0009C5020588/1033.mst from script data: error: 32'.
I purchase the update less than 6 months ago - Cyberlink assured me it was Windows 7 compatible!
When I run the upgrade, it deletes to old versions then gives me the error message.
Hello Cyberlink, any chance of some help here!
Ian

Dwight

Newbie Joined: Apr 17, 2010 19:54 Messages: 4 Offline

Apr 17, 2010 20:13

Hi:

I have a Windows 7 Ultimate running in a HP i7 3.3GHz w/ 12 Gigs RAM machine and ran into the same problem.

The software that came with the machine ran fine and it peaked my interest. SO I bought the highest upgrade and when I tried to install it, it deleted my older version and has the errors you show.

When I tried to reinstall the new upgrade, it stops because the program cannot find the old version originally installed on the machine.

There was $80.00 well spent........................

What's the fix?????????????????

IANACGrant

Newbie Joined: Sep 23, 2009 09:30 Messages: 25 Offline

Apr 18, 2010 06:50

Hi Dwight,
have a look at http://forum.cyberlink.com/forum/posts/list/0/10233/ENU.page#49325

I followed this and got it to work, it did not take that long to do. Sounds long winded but it is quite easy really as long as you take your time (although I nearly forgot to do step 8 which is the full install of your upgrade!).
Good luck,
Ian

Dwight

Newbie Joined: Apr 17, 2010 19:54 Messages: 4 Offline

Apr 18, 2010 12:57

Hi Ian:

Thanks for the lead.

This has allowed me to at least get back to my "factory installed" version of CyberLink DVD Suite.

The powerDirector 7 is working.

So, now I just need to figure out how to install that upgrade I bought.

dB.................

IANACGrant

Newbie Joined: Sep 23, 2009 09:30 Messages: 25 Offline

Apr 18, 2010 13:19

Glad you found it helpful. As in the post, I actually did 3 installs; first one from the recovery disk files, second from the files downloaded as in the post (sp44353.exe etc.), the third I just ran my upgrade .exe file again. It looks like the result of the second install gets rid of the lock on the files which were causing the problem. Have you tried just running your upgrade file now?
Ian

Dwight

Newbie Joined: Apr 17, 2010 19:54 Messages: 4 Offline

Apr 18, 2010 14:29

Hi Ian:

YIPPEEEEEEEEEEE!

The 3 stage process works!
- Get the HP OEM files back intact thru RESTORE files or a RESTORE POINT.
- Go to HP website and DLOAD the (4) files shown on the 8 step process link.
- Install the new UPGRADE link from CyberLink.

I concur that the new HP (4) files must do something to correct the process of upgrading. It cost me about 10 hrs of trial and error correction to just get back to the factory OEM settings (not a good use of a weekend).

I will say that CyberLink did respond to my Help Desk ticket within 24 hrs on a "weekend" (thank you guys!) and promised a link once they knew which type of PC hardware I had.

But it was your follow up Ian that did the trick and I am making a back up and restore point right now.

Thank you again for helping out and making this a positive forum!

dB..............................

IANACGrant

Newbie Joined: Sep 23, 2009 09:30 Messages: 25 Offline

Apr 19, 2010 03:24

Hi Dwight,
glad you got there - it's a great feeling when these things work out in the end.
Of course, all thanks to Jan in the other post for working the process out in the first place.
Ian

Craig

Newbie Joined: Dec 09, 2012 09:53 Messages: 1 Offline

Dec 09, 2012 09:59

I am having this problem, too, but with PowerDVD 12 (trial) and Windows 8. (The retail DVD would just crash the PC every time, so I thought I'd try the trial download and upgrade it for the new Win8 version, but no joy -- can't get it installed, so upgrades don't do anything useful.)