Messages posted by liamcinq

I've raised this with Support via a ticket however I post in here in the hope of helping someone else out.

So as per subject:-

PowerDVD full Version [FULL}
PowerDVD Trial Verison?
PowerDVD SR Number [DVD100330-01]
PowerDVD TR Number (if shown)
Operating System (including x86 or x64 Bit Version) [WINDOWS 7 x86]
Do you use administrator or restricted user account? [ADMIN}
Is your PowerDVD a Retail product or bundles with HW? [BUNDLED]
Used VGA [ATI Radeon HD 4200]
Used VGA driver version [8.632.0.0]
Used Audio device [VIA High Definition Audio]
Used Audio device driver version [6.00.001.7200]
Used ODD drive (full model name and Firmware Version) [SAMSUNG DVDWBD SH-B083L Fw:
Used Display(s) [PANASONIC P50G10B]
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) [HDMI]
Are you using single or dual monitor environment [SINGLE]
Are you using clone or extended mode (if use two display)
What kind of Antivirus SW are you using [WINDOWS DEFENDER]
The detailed issue description

POWERDVD 8 8.0.3228g.50 won't show top menu on The Sorcerer's Apprentice BD disc [REGION B], screen begins and remains blank,

previews play fine beforehand. Cannot play movie.

Please also add your DXDIAG log to the post (as attachement) [ATTACHED]
Please add the BD-3D Advisor log to the post (as attachement) [ATTACHED]