I experienced similar problem -- some SmartSound songs just don't go into the final video I produced. Did you try other songs?

Thanks MikiMouse,

All "Smartsound" files do not burn to a DVD when using the "Create" function of the program. MikiMouse suggested a work around to me and it worked.


Create your movie as usual and then "Produce" the move to a "DV-AVI" file on your hard drive and then open the new movie as a "NEW Project" and then "Create" the disc and burn as usual. The "Smartsound" file that was a "music" track is now a "sound" track for the movie clip.

Worked like a charm. Took an extra 15 minutes to do on a 11 minute movie but I guess we will have to be inconvenienced until Cyberlink can get the bug fixed.

Thanks again, Jeff

I too am experiencing this problem. I purchased PowerDirector 5 about a month ago and have invested dozens of hours capturing, editing and producing all of my old VHS and Digital 8mm videos. Now I'm ready to burn and the SmartSound music is not present on the DVD's I burn.

Strange thing is that is appears that the SmartSound background music is present on the produced file, but is not present when the burned DVD is played back.

I reported this to Tech Support over a week ago and have not received a response despite several requests for a status.

Agosta,

Please read my thread "Tech Support not responding" http://forum.cyberlink.com/forum/posts/list/54.page. The support is a waste of time with this product.

As I stated in the previous you have to use the work around until a patch comes out. They have only known about this for a couple of weeks based on my "Ticket in tech support". I hope they have a patch before PD6 comes out. which took 16 days to resolve.

I am a bit confused and concerned now.

1) I finally received a reply to my Tech Support inquiry for this problem. An excerpt of their response is shown here:

"In regard to your issue, we apologize for the inconvienence you have encountered so far while using the software.
However as such we do not have any update from the Product Development Department regarding the resolution to your problem so if you want to opt for the refund then below is the link : . . . . "

2) Then, meanwhile, I receive a private message from user "Moore" in this forum and a separate email from moore_liu@goCyberlink.com containing an attachment with a file name DIEGO.dll and instructions to replace the original file located in C:\Program Files\Cyberlink\PowerDirector\

Can I trust this?

Hi Agosta,

This file is now availlable as a patch at the Cyberlink home page.

Med venlig hilsen,

Klaus

Worked for me!

Thank you.

Yes, it also worked for me. I should have updated this forum that it had worked.

Here's the patch page for PowerDirector...if anyone else needs it

http://www.cyberlink.com/multi/download/patches_4_ENU.html

Cheers