MP4 video file doesn’t display on other Windows computers (Solved!)

Sailor Guy

Member Location: St. Louis, Missouri USA Joined: Aug 19, 2012 10:23 Messages: 73 Offline

Solved by

Dec 07, 2015 11:21

I am using PD 13 (13.0.31.30.0) to produce an MP4 video file of a JPEG slideshow.

I create the slideshow timeline using the “Slideshow Creator” to import the JPEGs and select the “Normal” slideshow format and then used “Advanced Editing” to produce the MP4 file.

I select a “H.265 HEVC” file format with the “MPEG-4 640x480/30p (5 Mbps)” profile with a “United States (NTSC)” disc format. (see attached screenshot).

The MP4 file creates successfully and plays back fine on the Windows 7 computer I run PD on. However, if I copy the MP4 video file to any of my other Windows 7 computers and run the MP4 file, no video displays – just a black screen.

This is a new behavior. I’ve created a dozen or so MP4 files in the past that play back fine.Any ideas why I’m getting a black screen playback on other computers?

I have attached a smaller version of the slideshow video to demonstrate the problem.

Thanks,

Sailor Guy

Filename	PD13-MP4-Produce-screenshot.pdf	Download
Description
Filesize	222 Kbytes
Downloaded:	227 time(s)

Filename	Slideshow-test-MP4-640x480-30p.mp4	Download
Description
Filesize	14509 Kbytes
Downloaded:	159 time(s)

This message was edited 2 times. Last update was at Dec 09. 2015 21:46

PD 16 Ulimate 64-bit 16.0.2313.0; PhotoDir 7 Ultra; Win 10 Home 64-bit; Intel i5-2500K @3.3hGhz; 8 GB; NVIDIA GeForce GTX 560 Ti (4GB); Pinnacle Studio MovieBox HD 510-USB; Canopus ADVC-300; Sony Optiarc AD-7260S DVD; LG BE14 Blu-Ray

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Dec 07, 2015 12:03

I can't play your slideshow on my win 7 pc using wmp. It can play with vlc okay. The h.265 decoding is not built in any windows pc prior to windows 10. Choose h.264 instead to create your mp4 sldeshow for compatibility. See this article about playing h.265 files: http://www.digitaltrends.com/computing/h-265-hevc-encoding-explained/ .

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Dec 07, 2015 12:04

Select H.264 vs H.265.

Jeff

EDIT: tomasc already has your issue covered.

This message was edited 1 time. Last update was at Dec 07. 2015 12:05

Sailor Guy

Member Location: St. Louis, Missouri USA Joined: Aug 19, 2012 10:23 Messages: 73 Offline

Dec 08, 2015 10:52

Yep, problem solved. H.264 (instead of H.265) fixed my issue.

Thank you all!

Mark PD 16 Ulimate 64-bit 16.0.2313.0; PhotoDir 7 Ultra; Win 10 Home 64-bit; Intel i5-2500K @3.3hGhz; 8 GB; NVIDIA GeForce GTX 560 Ti (4GB); Pinnacle Studio MovieBox HD 510-USB; Canopus ADVC-300; Sony Optiarc AD-7260S DVD; LG BE14 Blu-Ray

CS2014

Senior Contributor Location: USA-Eastern Time Zone Joined: Sep 16, 2014 16:44 Messages: 629 Offline

Dec 09, 2015 20:02

Maybe you can edit your subject line and include 'Solved' then???

Glad you found resolution.

CS PD13 Ultimate - Build 3516, WIN 8.1, 64 Bit, 16G RAM, Intel Core i5 4460, CPU @ 3.2GHz, NVIDIA GeForce GT720, Graphics Memory(total avail.)-4093MB
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