Same Problem
Film stock :3820 4k
1.Film no 1 : 4min.12sec
Produce H. 265/mp4 1920/25 ---Produce Time 4:12
replay CRASH after 25 sec.
1.FilmNo 1: 4min.12sec
Produce H.264/mp4 1920/25--- Produce Time 2:03
replay no Problem
Film with no Music and Transitions Pauls PC
X399 AORUS Extreme/AMD Ryzen2970WX/1xQuatro 4000 Driver:Geforce 419.67Skill V DDR4 64GB/3200MHz/Win10 prox64
Intel SSD 750/400 / Intel SSD 750/1.2Tb 1x4TB SSHD /1xSeagate 10TB pro
1xSamsung UA28D590 4k LUMIX GH5 1xLG HDR

submitted a ticket with support and I don't even think the guy actually read it. He just copied and pasted a generic troubleshooting steps, like run as admin, and make sure drivers are up to date. If he bothered to actually read my ticket he would have known I've already did that. He also says to send a dxdiag file and SR number which was included in the original message. Oh yeah the kicker is he says sorry that's you're having issues with Power Director 13, guess he forgot to update the file he copied and paste.

Quote: Hey guys no matter what file format I try when I try to product something in HEVC it runs for about 5 minutes and the program crash. I'm running Windows 10 64 bit with 2 GTX 980's. Is anyone else running into this problem? I'm able to run H.264 in MP4 60FPS just fine but I can't run it in any other format at 60 FPS without getting a Production unsuccessful, Please ensure your graphics card drivers is up to date.......message right away. I can get it H.264 MKV working if I drop it to 30 FPS. I'm running the latest graphics drivers. I was also wondering something else PD14 is advertised as being able to use multiple GPU's but I've noticed it's only using one of my cards. Do they mean it will use a integrated GPU and a external GPU or is it supposed to use 2 external GPU's as well?

Wuping, are the 2 GPU in a SLI bridge? To my knowledge PD does not support 2 GPU's via SLI or CrossFire. I have not specifically tried again in PD14 but that was the line through PD13. The CrossFire was discussed here http://forum.cyberlink.com/forum/posts/list/25/40930.page with confirmation from CLRD. I've not seen any recent propaganda suggesting that it is supported. Maybe see if using a single GPU or non SLI resolves the crash. Does this happen with any media in the timeline, i.e., can you repeat it with multiple sample clips in the timeline? I've done a fair amount of evaluation with a single GPU and have not crashed yet, 5-70 min timelines. Limited dual GPU (non SLI) testing but still have not created a crash.

Your graphics driver error anomaly I've seen before, this thread may help http://forum.cyberlink.com/forum/posts/list/43754.page#226112 You will see in this thread http://forum.cyberlink.com/forum/posts/list/25/43784.page#226554 that AIS used successfully and probably got a similar fix from CL support. regedit editing is not for everyone though

Two GPU card support is somewhat fuzzy. What I've seen is this:

1) If two discrete GPU's are present, the prime does the encoding the secondary can handle the OpenCL effects (GPU load) depending on PD pref setting when non SLI or CrossFire (pic attached)
2) If a iGPU and a discrete GPU are utilized, the iGPU is prime and does encoding the discrete GPU handles OpenCL effects depending on PD pref setting

Of course, to see the load shown in the pic on the secondary GPU from a dual non SLI setup it takes PD accelerated OpenCL effects applied to the timeline. For basic encoding with no accelerated Fx applied, GPU load would be idle.

Jeff

Quote:

Quote: Hey guys no matter what file format I try when I try to product something in HEVC it runs for about 5 minutes and the program crash. I'm running Windows 10 64 bit with 2 GTX 980's. Is anyone else running into this problem? I'm able to run H.264 in MP4 60FPS just fine but I can't run it in any other format at 60 FPS without getting a Production unsuccessful, Please ensure your graphics card drivers is up to date.......message right away. I can get it H.264 MKV working if I drop it to 30 FPS. I'm running the latest graphics drivers. I was also wondering something else PD14 is advertised as being able to use multiple GPU's but I've noticed it's only using one of my cards. Do they mean it will use a integrated GPU and a external GPU or is it supposed to use 2 external GPU's as well?

Wuping, are the 2 GPU in a SLI bridge? To my knowledge PD does not support 2 GPU's via SLI or CrossFire. I have not specifically tried again in PD14 but that was the line through PD13. The CrossFire was discussed here http://forum.cyberlink.com/forum/posts/list/25/40930.page with confirmation from CLRD. I've not seen any recent propaganda suggesting that it is supported. Maybe see if using a single GPU or non SLI resolves the crash. Does this happen with any media in the timeline, i.e., can you repeat it with multiple sample clips in the timeline? I've done a fair amount of evaluation with a single GPU and have not crashed yet, 5-70 min timelines. Limited dual GPU (non SLI) testing but still have not created a crash.

Your graphics driver error anomaly I've seen before, this thread may help http://forum.cyberlink.com/forum/posts/list/43754.page#226112 You will see in this thread http://forum.cyberlink.com/forum/posts/list/25/43784.page#226554 that AIS used successfully and probably got a similar fix from CL support. regedit editing is not for everyone though

Two GPU card support is somewhat fuzzy. What I've seen is this:

1) If two discrete GPU's are present, the prime does the encoding the secondary can handle the OpenCL effects (GPU load) depending on PD pref setting when non SLI or CrossFire (pic attached)
2) If a iGPU and a discrete GPU are utilized, the iGPU is prime and does encoding the discrete GPU handles OpenCL effects depending on PD pref setting

Of course, to see the load shown in the pic on the secondary GPU from a dual non SLI setup it takes PD accelerated OpenCL effects applied to the timeline. For basic encoding with no accelerated Fx applied, GPU load would be idle.

Jeff

Hey Jeff thanks for the reply, yes I have 2 GPU's in SLI with a bridge and didn't have any issues rendering in Powerdirector 13. The reason I asked about the multi gpu advertisement because they have this "Multi-GPGPU AccelerationWith the support of Multi-GPGPU, you can maximize performance from both your local GPU and external graphic cards" in the TrueVelocity 5 section. Any clip longer than 5 minutes the program crash when I encode in H.265. My GPU's are liquid cooled so I'm not taking my rig apart to test the single GPU theory. Since it work fine in PD13 I don't see why that would be a issue now. Beside only 1 of my cards get used during rendering anyway. I tried disabling SLI and that doesn't work. The image you included is that from PD13 or PD14? I tried the regedit trick and it doesn't work.

Quote: The image you included is that from PD13 or PD14? I tried the regedit trick and it doesn't work.

The image was from PD14.

Multi-GPGPU has been around since like PD11. Do a search, several posts on understanding feature. What I make of http://www.cyberlink.com/products/powerdirector-ultra/features_en_US.html?&r=1 is that they now support true "external graphic cards" like ExpressCard, mPCIe, more suitable for laptops.

Jeff

Quote:

Quote: The image you included is that from PD13 or PD14? I tried the regedit trick and it doesn't work.

The image was from PD14.

Multi-GPGPU has been around since like PD11. Do a search, several posts on understanding feature. What I make of http://www.cyberlink.com/products/powerdirector-ultra/features_en_US.html?&r=1 is that they now support true "external graphic cards" like ExpressCard, mPCIe, more suitable for laptops.

Jeff

I understand what the feature does what I was asking about was the external graphics part

Hi Wuping
Find out by Testing " Late"
If on " Produce" the
H.264 AVC is
Click " of" and not allowed SVRT .....all is OK
Paul Pauls PC
X399 AORUS Extreme/AMD Ryzen2970WX/1xQuatro 4000 Driver:Geforce 419.67Skill V DDR4 64GB/3200MHz/Win10 prox64
Intel SSD 750/400 / Intel SSD 750/1.2Tb 1x4TB SSHD /1xSeagate 10TB pro
1xSamsung UA28D590 4k LUMIX GH5 1xLG HDR

H.264MP4 1920/25

NEW
If I Activate on PRODUCE :
Fast video rendering technology:
My Film Plays on my Panasonic 4 k Media Player with SOUND Only !!! Pauls PC
X399 AORUS Extreme/AMD Ryzen2970WX/1xQuatro 4000 Driver:Geforce 419.67Skill V DDR4 64GB/3200MHz/Win10 prox64
Intel SSD 750/400 / Intel SSD 750/1.2Tb 1x4TB SSHD /1xSeagate 10TB pro
1xSamsung UA28D590 4k LUMIX GH5 1xLG HDR

Quote:

Quote:

Quote: The image you included is that from PD13 or PD14? I tried the regedit trick and it doesn't work.

The image was from PD14.

Multi-GPGPU has been around since like PD11. Do a search, several posts on understanding feature. What I make of http://www.cyberlink.com/products/powerdirector-ultra/features_en_US.html?&r=1 is that they now support true "external graphic cards" like ExpressCard, mPCIe, more suitable for laptops.

Jeff

I understand what the feature does what I was asking about was the external graphics part

I don't get the feeling that anything has really changed here in terms of using multiple GPUs - PD14 will still not use two separate discrete graphic cards.

At best, it can use the acceleration encoding features of Intel CPUs, in combination with a discrete GPU . This part is no different from before. If you have AMD CPUs, like I do on all my computers, you're SOL.

There may be support for a larger variety of discrete graphic cards, though.

But once again, the Cyberlink web site is short on technical details, so we're left guessing/experimenting what's really there or not. MSI X99A Raider
Intel i7-5820k @ 4.4 GHz
32GB DDR4 RAM
Gigabyte nVidia GTX 960 4GB
480 GB Patriot Ignite SSD (boot)
2 x 480 GB Sandisk Ultra II SSD (striped)
6 x 1 TB Samsung 860 SSD (striped)

2 x LG 32UD59-B 32" 4K
Asus PB238 23" HD (portrait)

Quote:

Quote:

Quote:

Quote: The image you included is that from PD13 or PD14? I tried the regedit trick and it doesn't work.

The image was from PD14.

Multi-GPGPU has been around since like PD11. Do a search, several posts on understanding feature. What I make of http://www.cyberlink.com/products/powerdirector-ultra/features_en_US.html?&r=1 is that they now support true "external graphic cards" like ExpressCard, mPCIe, more suitable for laptops.

Jeff

I understand what the feature does what I was asking about was the external graphics part

I don't get the feeling that anything has really changed here in terms of using multiple GPUs - PD14 will still not use two separate discrete graphic cards.

At best, it can use the acceleration encoding features of Intel CPUs, in combination with a discrete GPU . This part is no different from before. If you have AMD CPUs, like I do on all my computers, you're SOL.

There may be support for a larger variety of discrete graphic cards, though.

But once again, the Cyberlink web site is short on technical details, so we're left guessing/experimenting what's really there or not.

Yeah that's what I figured, I was holding on to hope

If that makes you feel any better, I have had many "production unsucessful" in PD14 too in just the first couple days of using it.

In some of them, it also crashed, in others, it got weird errors, like running out of memory on the GPU . I actually got a pop-up from the nVidia drivers that pointed me to this URL :
http://nvidia.custhelp.com/app/answers/detail/a_id/3553

And keep in mind, none of these encodes were with HEVC - I haven't even tried HEVC with it yet - my 750Ti GPU doesn't support it natively.

The problems were mostly trying to encode 4K in H.264 between 50-60 Mbps.

Seems PD14 could have benefitted from more testing before release. Just file bugs. I will if I get a test case for those, too.

I may even get a refund on PD14 until they fix those bugs. I have had some long term bugs go unfixed. Have to vote with my dollars.

I would suggest you also make it clear to Cyberlink you will do the same.
MSI X99A Raider
Intel i7-5820k @ 4.4 GHz
32GB DDR4 RAM
Gigabyte nVidia GTX 960 4GB
480 GB Patriot Ignite SSD (boot)
2 x 480 GB Sandisk Ultra II SSD (striped)
6 x 1 TB Samsung 860 SSD (striped)

2 x LG 32UD59-B 32" 4K
Asus PB238 23" HD (portrait)

looking through my event logs it looks like RichVideo64.exe is what's causing the the program to crash

Quote:
Seems PD14 could have benefitted from more testing before release. Just file bugs. I will if I get a test case for those, too.

I did find a test case for the "production unsuccessful" error with nVidia . See

http://forum.cyberlink.com/forum/posts/list/0/45534.page#235082 MSI X99A Raider
Intel i7-5820k @ 4.4 GHz
32GB DDR4 RAM
Gigabyte nVidia GTX 960 4GB
480 GB Patriot Ignite SSD (boot)
2 x 480 GB Sandisk Ultra II SSD (striped)
6 x 1 TB Samsung 860 SSD (striped)

2 x LG 32UD59-B 32" 4K
Asus PB238 23" HD (portrait)