PDR 13 crashes after dragging clip to timeline to edit

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Tina9999

Newbie Location: Northern CA Joined: Oct 12, 2012 23:38 Messages: 39 Offline

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Jan 29, 2015 20:36

Greetings again
My computer has started crashing in the video editing process - both when I first drag the clip onto the timeline (multiple times today) and before then, it was slowing down, sticking and crashing when trying to edit multi-cam video.

So I spent past 2 days archiving and deleting files. I have gotten msgs saying I need to update Quicktime, altho I don't understand why since I only use PowerDirector or Windows Media to view. I don't watch videos other than what I create, except occasionally on Youtube. I thought I had upgraded everything just last Fall.

I did just upload the Dec upgrade for PDR13 but still crashing. I have 1.16 TB free space. Couldn't figure out how to save the event log as a text - this was the one marked Critical.

Please advise if you need additional information.
Thanks,
Tina9999

Filename	crash jan 29.evtx	Download
Description	PDR 13 event log re crashes while editing
Filesize	68 Kbytes
Downloaded:	291 time(s)

CyberPower Inc Windows 7
Intel (R) Core (tm) i7-4770K cpu @ 3.50 ghz
64 bit op sys - 32.0 GB RAM

garioch7

Senior Contributor Location: Port Hood, Nova Scotia, Canada Joined: Feb 07, 2011 06:45 Messages: 852 Offline

Jan 30, 2015 08:10

Tina9999:

QuickTime has codecs that are required by PD13. Please ensure that you update your QuickTime to the latest version and also apply the latest PD13 patch.

If those suggestions do not resolve your issues, then, providing the clip (if it is not too large) would enable other editors to check if they are experiencing problems with it. A copy of your dxdiag file (instructions in a sticky thread at the top of the Forum) might also help editors to determine the cause of the problem.

I have not upgraded to PD13, yet, waiting for a release that is reasonably stable, so I would not participate in any testing of your clip. The reports of PD13 issues on this Forum from senior editors have given me pause. PD12 works well for me.

Hope this helps. Have a great day.

Regards,
-Phil Windows 10 Pro x64
Dell XPS 8930
Intel CoreT i7 (4.6 GHz)
32 GB DDR4-2666 RAM
1 TB PCIe -x4 SSD
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