Very bad bug in PD 13

Tymothi

Newbie Joined: Mar 24, 2014 16:04 Messages: 5 Offline

Solved by

Sep 18, 2014 23:50

Any AVI file I try to import rotates 90 degrees when I put it on the timeline. The frame isn't rotated, but the picture gets rotated, like if you took a vertical phone picture. I've attached a screenshot.


Filename	Rotated AVI.jpg	Download
Description
Filesize	237 Kbytes
Downloaded:	121 time(s)

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Sep 19, 2014 03:12

CyberLink are aware of the bug and I'm told it's been "fixed", I will try and find out a bit more.
Dafydd

Tymothi

Newbie Joined: Mar 24, 2014 16:04 Messages: 5 Offline

Sep 19, 2014 17:55

Thanks for your reply on this and the other thread. Looking forward to the fix!

Tym

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Sep 21, 2014 14:08

Quote: Thanks for your reply on this and the other thread. Looking forward to the fix!

Tym

Hi Tymothi,
It's an either or and a maybe bit of info for you Tym. The "fix" will either be an update patch or in a beta patch (if CL run a beta patch) post on the forum and I don't know when.
Dafydd

Tymothi

Newbie Joined: Mar 24, 2014 16:04 Messages: 5 Offline

Oct 09, 2014 18:36

Tried to talk to support about this, keep getting form-letter responses with occasional bits of unhelpful info. This has rendered this program useless to me, as much of what I work with is in AVI format.

All the other bugs and redraw problems and crashes and just general lack of polish and functionality I accepted as part of buying the bargain basement option, but now I just dropped a hundred bucks on a program that I can't use.

Done with the company, and leaving honest and detailed 1 star reviews on every site I can find.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Oct 10, 2014 05:06

Hi Tymothi,
I have passed on your feedback to CyberLink.
Dafydd

This message was edited 1 time. Last update was at Oct 10. 2014 05:07

philscomputerlab

Member Joined: Oct 09, 2014 03:04 Messages: 53 Offline

Oct 10, 2014 05:25

I can report the same issue with the trial version of PD13. I work with AVI and MP4 files.

AVI files (from Bandicam) end up being rotated.

MP4 files (from AVerMedia capture device) work fine.

AVI files from FRAPS work fine.

The files from Bandicam use Divx codec (properties in PD but Bandicam says it's XVid).

Tymothi what codec are your AVI files using?

This message was edited 1 time. Last update was at Oct 10. 2014 05:26

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Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Oct 13, 2014 04:41

Please check out the latest patch which should fix the issue.
http://forum.cyberlink.com/forum/posts/list/0/40659.page#209974

Dafydd

philscomputerlab

Member Joined: Oct 09, 2014 03:04 Messages: 53 Offline

Oct 13, 2014 05:27

Hi!

That fixed it for me

I believe I had to install the patch twice but otherwise all good. That video wasn't working before, it rotated.


Filename	Capture.PNG	Download
Description
Filesize	829 Kbytes
Downloaded:	51 time(s)

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