Jerry is right. Jean is waiting with R&D at CyberLink to examine and check the situation out.

Dafydd

Patch 1129b does not resolve "Create Disc" crashing issue.

Here is what I did:

1. Uninstalled PD10 from the Control Panel.
2. Ran CLCleaner2-PowerDirector_10.0.exe.
3. Re-installed PD10 (original build 1005). Clicked "Create Disc" and it functioned as it should.
4. Installed Patch 1129b. Clicked "Create Disc" and PD10 crashed followed by the "CyberLink Issue Reporter" window.

Dafydd and Jerry: I am contemplating allowing Jean and CyberLink R&D remote access to my machine. But, would anybody blame me for being nervous about security with a remote connection from Taiwan?

Bill Spicer
Spicer Pro, LLC, Ocean City, MD
Win7 Professional 64-bit, Xeon 2.80GHz (4 CPUs)
6144MB RAM, NVIDIA Quadro FX 580
It takes a community to resolve editing software issues.

Hi Bill,
I understand the reluctance to allow 3rd party access - I really do.

What are your options and your user specific issue?
1. Run a registry cleaner - get rid of the rubbish. "CCleaner (CrapCleaner)" is one.
2. Look for a trojan - you may have one.
3. Wipe your C hard drive and reinstall everything, start fresh.
4. Allow CyberLink R&D staff to have a poke and prod - just clarify that the door they're opening can be slammed shut asap.

FYI I have been chatting to CL about your issue and the option they've offered, which are genuine and above board.

Dafydd

Quote: I understand the reluctance to allow 3rd party access - I really do.
What are your options and your user specific issue?
1. Run a registry cleaner - get rid of the rubbish. "CCleaner (CrapCleaner)" is one.
2. Look for a trojan - you may have one.
3. Wipe your C hard drive and reinstall everything, start fresh.
4. Allow CyberLink R&D staff to have a poke and prod - just clarify that the door they're opening can be slammed shut asap.
FYI I have been chatting to CL about your issue and the option they've offered, which are genuine and above board.
Dafydd

Dafydd, here is where we are:

1. Run a registry cleaner - get rid of the rubbish. "CCleaner (CrapCleaner)" is one.
- I downloaded and ran CCleaner (CrapCleaner). Straightforward and did its job.
- I uninstalled PD10.
- I then ran CLCleaner2-PowerDirector_10.0.exe.
- I re-installed PD10. Clicked "Create Disc" and it functioned as it should.
- I installed Patch 1129b. Clicked "Create Disc" and PD10 crashed again followed by the "CyberLink Issue Reporter" window.

Dafydd, as far as the remaining options you suggested, below are my thoughts:

2. Look for a Trojan - you may have one.
- I am extremely careful, run a robust antivirus program, scan regularly and the definitions are kept up to date.

3. Wipe your C hard drive and reinstall everything, start fresh.
- No, a total overkill.

4. Allow CyberLink R&D staff to have a poke and prod.
- No, too risky and the outcome is not assured.

This is a case where the cure might be worse than the disease. I do not use Create Disc, and instead rely on other disc authoring software. So, since I can live without it, I choose to quit while I am ahead.

I thank you Dafydd for all your attention to this matter. But, I am sure you appreciate my caution. I will write and thank Jean Lan for the offer, but will graciously decline.

Bill Spicer
Spicer Pro, LLC, Ocean City, MD
Win7 Professional 64-bit, Xeon 2.80GHz (4 CPUs)
6144MB RAM, NVIDIA Quadro FX 580
It takes a community to resolve editing software issues.

I've had to re-build my PC recently and I have EXACTLY the same problem - CREATE DISC does not. It crashes.

What is unique is that it crashes even when there is no content in the project ! Opening PD10 and going directly to "create disc" generates an immediate CRASH.

IMPORTANT UPDATE: I have discovered an small flaw in PD10 UPGRADE version. If one re-instals PD10 (like I did because of a system problem) without having PD9 installed first then the problem noted above will occur. The solution is to fully install PD9 first and then UPGRADE to PD10. I suspect the issue is related to the licensing of BD and AVCHD burning but cannot confirm that. Win 10, i7

HDedit, you're my guy

I had the same issue, could'nt install a patch since build 1020. PD10 Crashes.

But now - with your resolution it works well. I deinstall PD10 (Upgrade), install PD9 and then PD10 again with newest Patch 1703. Works Great. Many Thanks !!!

I'm having the exact same problem as the OP. Down to the letter.

I do not have PowerDirector 9. Has anyone found a solution to this problem yet? I use the Create-A-Disc function ALL of the time, and this problem is holding back progress.

Thanks to any who could help.

SPICERPR0,

Powerdirector 10 Build 1129b is 4 updates behind the current update.

http://www.cyberlink.com/downloads/support/powerdirector-ultra/patches_en_US.html


The current build is PowerDirector 10 build 2231. Which fixes the Nvidia 'Rendering' problem.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.