Unable to play Blue Ray with amd driver

wjr002

Member Location: Kingscliff, Australia Joined: Jun 29, 2011 20:22 Messages: 117 Offline

Solved by

May 28, 2013 21:34

There's a thread on this by another poster at at http://forum.cyberlink.com/forum/posts/list/27323.page "WARNING - Updating AMD Radeon drivers past Catalyst 11.9 may break PowerDVD BluRay playback " started by someone else but it hasn't had much attention.

Can anyone duplicate this?

With latest amd release driver/catalsyst 13.4 (in my case the mobility driver) Blue Ray discs don't play. Error message pops up and BD Advisor when run says driver is not recognised.
I just had this issue trying to play my first Blur ray DVD.
Thread referenced said that Hyper V might be involved.
I tried with the beta 13.5 Catalyst and had the same issue. Then uninstalled Hyper V and the disc played.
Uninstalled the beta Catalyst and let Windows install a driver and the Blue Ray played.
Tried with release 13.4 again since Hyper V was uninstalled and the Blue ray wouldn't play.
Went back to the beta driver and it plays again.

I suspect this has to do more with the "AMD Accelerated Video ..." version than the actua display "driver" since last update from 13.4 to 13.5 beta 3 showed the driver wouldn't be updated but "AMD Accelerated ..." would (screenshot attached). Hyper V seems also involved.
This also seems to have been an issue for some time according to the thread I posted.

If anyone wants to test this but doesn't have a Blue ray drive I can whip up a short folder directory to test.


Filename	updateamd.jpg	Download
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This message was edited 1 time. Last update was at May 28. 2013 21:37

PD12 Ultimate Suite (upgrade from PD11 Ultimate). PhotoDirector 5. PowerDVD13. YouCam 5.

jimmyjhd

Member Joined: Apr 27, 2013 12:52 Messages: 63 Offline

Jun 02, 2013 07:17

Not sure if someone has done this already but do you have any updates on this yet?

wjr002

Member Location: Kingscliff, Australia Joined: Jun 29, 2011 20:22 Messages: 117 Offline

Jun 02, 2013 07:27

I can play them with Hyper-V uninstalled and using the latest amd Catalyst. I might try with Hyper-V installed but the Service disabled. I reckon Hyper-V is the issue.

Contacted Support and pointed them to this thread. Reply said they would pass the issue on to the developers and to get back to them at a later stage.

If you haven't put in a Support Ticket already then maybe another support ticket will let them know for sure it's a real issue for some of us. PD12 Ultimate Suite (upgrade from PD11 Ultimate). PhotoDirector 5. PowerDVD13. YouCam 5.