On 10/27/12 I purchased CyberLink YouCam 5 Deluxe with a Holiday pack. In January I was having issues with my laptop and uninstalled it. I couldn't find my original install file so d/l the trial from the website and installed it but forgot to put my serial number in. The trial has expired and the only option I'm given is to buy it. I already bought it and don't want to buy it again. I've opened a support ticket which was a complete waste of time. After giving them the version, serial #, etc. they come back with a canned answer to send them a print screen of what is happening when I open YouCam and to also send them my serial# (which I already did when I opened the ticket!) I'm getting no response from them at all. I don't feel like dropping another $40.00 to them for something I already own and especially when the support sucks so bad. Does anyone have any ideas? I've already uninstalled and ran a registry cleaner but that did not help. Thanks in advance. For the life of me I cannot understand why there is not an option to enter a serial # like other trial software does at the end of the trial.