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PowerDVD 12 on Windows 8: HDCP does not work on AT Radeon HD despite latest path
UweInside
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Newbie Private Message Joined: Jun 09, 2012 05:37 Messages: 6 Offline
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Hi Folks,

I am using PowerDVD12 on Windows 8 with an ATI Radeon card (details see below).
When I try to play a Blu-Ray movie I get a "Code - 0012" error stating that my display driver is not compatible.

The same configuration was running perfectly under Windows 7.

The root problem seems to be that HDCP is not working.

I have run BD Advisor v2.0.5302.0 and it passes all tests EXCEPT "Graphics Driver" and "HDCP-compatible Display".

I am running to following configuration:

- Windows 8 Pro (RTM 6.2.9200) 64-bit
- ATI Radeon HD 6900 Series (Driver 8.982.0.0) - also tried latest beta driver
- Power DVD 12 (12.0.2118a.57)
- Apple 27" Cinema Display attached to MiniDP Port

Playing DVDs works fine.

Any suggestions?

Greetings from Munich,
Uwe
malone88
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Newbie Private Message Joined: Nov 25, 2006 09:37 Messages: 15 Offline
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I am a newbie also; have you tried adusting the resolution settings to 1080 x1920
CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,
malone should be right, the Cinema Displays support HDCP but only for 1080p or even 720p afaik.

br
Michael Technical Support

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UweInside
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Newbie Private Message Joined: Jun 09, 2012 05:37 Messages: 6 Offline
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Hi Michael and Malone,

Thanks a lot for your suggestions. Unfortunately that cannot be the problem. I already tried decreasing the resolution but...
- the same monitor worked perfectly at high resolution using Windows 7 and PowerDVD 12
- today I disconnected the Apple display and tried a different monitor (LG E2240 with DVI connection and 1080p native resolution) that definitely has HDCP Support. It also does not work and BD advisor also shows that both driver and graphics card do not support HDCP.



So it must be something else, maybe the Driver for Windows 8 or the HDCP detection of PowerDVD. I don't know if HDCP is supported with that driver. I tried the lastest beta Driver and the Windows 8 default driver, no luck.

I saw one other person with the same problem (please look up "Is HDCP working for ATI/AMD cards on windows 8?" on the "Super User" Website.

Uwe
CommieCanuck
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Newbie Private Message Location: Canada Joined: Aug 27, 2012 15:03 Messages: 5 Offline
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I am also having the same issues. Currently using the latest official 12.8 drivers from AMD on Windows 8 Pro x64. My monitor is a Samsung SyncMaster P2370 running at 1080P over DVI.
UweInside
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Newbie Private Message Joined: Jun 09, 2012 05:37 Messages: 6 Offline
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After a few days, I recieved an E-Mail from Cyberlink Support Germany. It translates as:

"Dear Mr. Baumann. Because there is not a final Windows 8 Version yet, it may be that the graphics driver still has problems with Windows 8 and HDCP. Please contact your graphics card manufacturer."

Okay, to be clear - there IS a final Windows 8 version (RTM 6.2.9200), it has been available for manfacturers and MSDN subscribers for weeks. And ATI states that the 12.8 drivers arfe the ones to be released with Windows 8 when it is available for everyone next week.

So let's hope that when that happens the pressure on ATI and/or Cyberlink will increase and they will investigate.

CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,
please post your BD-Advisor log files here, it is needed to investigate the root cause.

br
Michael Technical Support

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UweInside
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Newbie Private Message Joined: Jun 09, 2012 05:37 Messages: 6 Offline
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Hello Michael,

thank you for your offer. I have attached to logfile.

Greetings,
Uwe
 Filename
DEBUG_CLDetect_BAUMANN-PC_2012_10_21_17_51_38.zip
[Disk]
 Description
 Filesize
2 Kbytes
 Downloaded:
414 time(s)
CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,
we cannot reproduce the issue here in our environment.
The latest driver shows OK here and BD playback is fine.

can you please upload your DXDIAG log file in additon and please let me know how you connect your displays

br
MIchael Technical Support

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CommieCanuck
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Newbie Private Message Location: Canada Joined: Aug 27, 2012 15:03 Messages: 5 Offline
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Just thought I'd provide an update. No luck with updated 12.10 or 12.11 Beta 4 drivers.
CommieCanuck
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Newbie Private Message Location: Canada Joined: Aug 27, 2012 15:03 Messages: 5 Offline
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My logfile is also attached if it will help. I noticed we both have the same processor and similar video cards.

 Filename
DEBUG_CLDetect_BLACK-BETTY_2012_10_24_16_58_12.zip
[Disk]
 Description
 Filesize
2 Kbytes
 Downloaded:
338 time(s)
CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,
if possible, please also post your DXDIAG log file

thanks!
Michael Technical Support

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CommieCanuck
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Newbie Private Message Location: Canada Joined: Aug 27, 2012 15:03 Messages: 5 Offline
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DX Diag

 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
70 Kbytes
 Downloaded:
199 time(s)
sotti
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Newbie Private Message Joined: Oct 26, 2012 19:55 Messages: 3 Offline
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I'm also having similar issues.

Neither the latest patched up PowerDVD 12 nor the older software (I'd love to get the Direct2PC software working) seem to work.
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
74 Kbytes
 Downloaded:
305 time(s)
 Filename
DEBUG_CLDetect_THE-PIT_2012_10_26_16_57_51.zip
[Disk]
 Description
 Filesize
2 Kbytes
 Downloaded:
343 time(s)
hitek
Newbie Private Message Joined: Sep 08, 2012 14:28 Messages: 3 Offline
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I'm also dealing with the same problem. Note, I have a HD 6700 card though. I have been bouncing support ticket messages back and forth with CL. So far no luck. I have also spoken with DELL and they want me to reinstall Windows 8. I don't think I'll be doing that. Additionally I put a support ticket into AMD to see what they might do a couple of days ago. I've heard nothing back.

At this point, I'm getting very frustrated. I've tried trial versions of other applications and none of them seem to work except in one case. This is making me think it is video driver issue with AMD that is being seen through Windows 8. To AMD, I'm probably only one user having problems. It is helpful to see others having this issue and I hope CL will recognize this problem and communicate with AMD to fix this issue for CL's customers.

My state after upgrading to Win 8 was that I was hearing audio from the Blu-Ray menu of PowerDVD 9, but there was never any video showing. Thinking there was a compatibility error, I paid for the upgrade to PowerDVD 12. No change.
So I started my troubleshooting. I was using the original video driver from AMD (8.810). I upgraded to a later version (8.892) and then I started getting errors from CL. I used their BD Advisor and it said that my card was not recognized and my system no longer supported HDCP. So I downgraded back to my previous version and ran the Advisor. It did recognize the system card and HDCP. Very strange. So after contacting CL they asked me to install the latest drivers again. At first, I was like, "No way, I just did that." However, on Monday, they provided version 9.2.0.0. So I installed and ran BD Advisor. Still the same problem. CL asked that I make sure I get the latest patch this week. I did that and guess what? Yep, same problem.

So, what are we to do? Well I'm not sure. I paid the upgrade price to get PowerDVD 12, thinking it would solve the problem and I have spent hours and hours trying to make this work. I'm very disappointed with CL's inability to do phone support without me paying for it. It sure would make this quicker rather than corresponding through their support ticket approach. I'm just afraid that I'll spend nearly another $25 on top of the upgrade and still get no resolution.

I mentioned earlier that I found one specific way. Well it's not pretty. I returned my video driver to the original version (8.810) and downloaded a competing product. It worked 85% of the time. But when I upgraded again, the video driver, even that software quit working.

Pardon the rant. I'm tired, frustrated and I'm about to demand my money back. Here is wishing you all well. I hope they get it working for you. Best Wishes,
Keith
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