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PowerDVD 12 on Windows 8: HDCP does not work on AT Radeon HD despite latest path  XML
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UweInside

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Joined: 09/06/2012 02:37:10
Messages: 6
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Hi Folks,

I am using PowerDVD12 on Windows 8 with an ATI Radeon card (details see below).
When I try to play a Blu-Ray movie I get a "Code - 0012" error stating that my display driver is not compatible.

The same configuration was running perfectly under Windows 7.

The root problem seems to be that HDCP is not working.

I have run BD Advisor v2.0.5302.0 and it passes all tests EXCEPT "Graphics Driver" and "HDCP-compatible Display".

I am running to following configuration:

- Windows 8 Pro (RTM 6.2.9200) 64-bit
- ATI Radeon HD 6900 Series (Driver 8.982.0.0) - also tried latest beta driver
- Power DVD 12 (12.0.2118a.57)
- Apple 27" Cinema Display attached to MiniDP Port

Playing DVDs works fine.

Any suggestions?

Greetings from Munich,
Uwe
malone88

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Joined: 25/11/2006 06:37:45
Messages: 11
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I am a newbie also; have you tried adusting the resolution settings to 1080 x1920
CyberLink-Michael

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Hi,
malone should be right, the Cinema Displays support HDCP but only for 1080p or even 720p afaik.

br
Michael

Technical Support
[WWW]
UweInside

Newbie

Joined: 09/06/2012 02:37:10
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Hi Michael and Malone,

Thanks a lot for your suggestions. Unfortunately that cannot be the problem. I already tried decreasing the resolution but...
- the same monitor worked perfectly at high resolution using Windows 7 and PowerDVD 12
- today I disconnected the Apple display and tried a different monitor (LG E2240 with DVI connection and 1080p native resolution) that definitely has HDCP Support. It also does not work and BD advisor also shows that both driver and graphics card do not support HDCP.



So it must be something else, maybe the Driver for Windows 8 or the HDCP detection of PowerDVD. I don't know if HDCP is supported with that driver. I tried the lastest beta Driver and the Windows 8 default driver, no luck.

I saw one other person with the same problem (please look up "Is HDCP working for ATI/AMD cards on windows 8?" on the "Super User" Website.

Uwe
CommieCanuck

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Joined: 27/08/2012 12:03:07
Messages: 5
Location: Canada
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I am also having the same issues. Currently using the latest official 12.8 drivers from AMD on Windows 8 Pro x64. My monitor is a Samsung SyncMaster P2370 running at 1080P over DVI.
UweInside

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Joined: 09/06/2012 02:37:10
Messages: 6
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After a few days, I recieved an E-Mail from Cyberlink Support Germany. It translates as:

"Dear Mr. Baumann. Because there is not a final Windows 8 Version yet, it may be that the graphics driver still has problems with Windows 8 and HDCP. Please contact your graphics card manufacturer."

Okay, to be clear - there IS a final Windows 8 version (RTM 6.2.9200), it has been available for manfacturers and MSDN subscribers for weeks. And ATI states that the 12.8 drivers arfe the ones to be released with Windows 8 when it is available for everyone next week.

So let's hope that when that happens the pressure on ATI and/or Cyberlink will increase and they will investigate.

CyberLink-Michael

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Hi,
please post your BD-Advisor log files here, it is needed to investigate the root cause.

br
Michael

Technical Support
[WWW]
UweInside

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Joined: 09/06/2012 02:37:10
Messages: 6
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Hello Michael,

thank you for your offer. I have attached to logfile.

Greetings,
Uwe
 Filename DEBUG_CLDetect_BAUMANN-PC_2012_10_21_17_51_38.zip [Disk] Download
 Description
 Filesize 2 Kbytes
 Downloaded:  355 time(s)

CyberLink-Michael

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Hi,
we cannot reproduce the issue here in our environment.
The latest driver shows OK here and BD playback is fine.

can you please upload your DXDIAG log file in additon and please let me know how you connect your displays

br
MIchael

Technical Support
[WWW]
CommieCanuck

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Joined: 27/08/2012 12:03:07
Messages: 5
Location: Canada
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Just thought I'd provide an update. No luck with updated 12.10 or 12.11 Beta 4 drivers.
CommieCanuck

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Joined: 27/08/2012 12:03:07
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Location: Canada
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My logfile is also attached if it will help. I noticed we both have the same processor and similar video cards.

 Filename DEBUG_CLDetect_BLACK-BETTY_2012_10_24_16_58_12.zip [Disk] Download
 Description
 Filesize 2 Kbytes
 Downloaded:  291 time(s)

CyberLink-Michael

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Hi,
if possible, please also post your DXDIAG log file

thanks!
Michael

Technical Support
[WWW]
CommieCanuck

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Joined: 27/08/2012 12:03:07
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Location: Canada
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DX Diag

 Filename DxDiag.txt [Disk] Download
 Description
 Filesize 70 Kbytes
 Downloaded:  143 time(s)

sotti

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Joined: 26/10/2012 16:55:46
Messages: 3
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I'm also having similar issues.

Neither the latest patched up PowerDVD 12 nor the older software (I'd love to get the Direct2PC software working) seem to work.
 Filename DxDiag.txt [Disk] Download
 Description
 Filesize 74 Kbytes
 Downloaded:  196 time(s)

 Filename DEBUG_CLDetect_THE-PIT_2012_10_26_16_57_51.zip [Disk] Download
 Description
 Filesize 2 Kbytes
 Downloaded:  287 time(s)

hitek

Newbie

Joined: 08/09/2012 11:28:55
Messages: 3
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I'm also dealing with the same problem. Note, I have a HD 6700 card though. I have been bouncing support ticket messages back and forth with CL. So far no luck. I have also spoken with DELL and they want me to reinstall Windows 8. I don't think I'll be doing that. Additionally I put a support ticket into AMD to see what they might do a couple of days ago. I've heard nothing back.

At this point, I'm getting very frustrated. I've tried trial versions of other applications and none of them seem to work except in one case. This is making me think it is video driver issue with AMD that is being seen through Windows 8. To AMD, I'm probably only one user having problems. It is helpful to see others having this issue and I hope CL will recognize this problem and communicate with AMD to fix this issue for CL's customers.

My state after upgrading to Win 8 was that I was hearing audio from the Blu-Ray menu of PowerDVD 9, but there was never any video showing. Thinking there was a compatibility error, I paid for the upgrade to PowerDVD 12. No change.
So I started my troubleshooting. I was using the original video driver from AMD (8.810). I upgraded to a later version (8.892) and then I started getting errors from CL. I used their BD Advisor and it said that my card was not recognized and my system no longer supported HDCP. So I downgraded back to my previous version and ran the Advisor. It did recognize the system card and HDCP. Very strange. So after contacting CL they asked me to install the latest drivers again. At first, I was like, "No way, I just did that." However, on Monday, they provided version 9.2.0.0. So I installed and ran BD Advisor. Still the same problem. CL asked that I make sure I get the latest patch this week. I did that and guess what? Yep, same problem.

So, what are we to do? Well I'm not sure. I paid the upgrade price to get PowerDVD 12, thinking it would solve the problem and I have spent hours and hours trying to make this work. I'm very disappointed with CL's inability to do phone support without me paying for it. It sure would make this quicker rather than corresponding through their support ticket approach. I'm just afraid that I'll spend nearly another $25 on top of the upgrade and still get no resolution.

I mentioned earlier that I found one specific way. Well it's not pretty. I returned my video driver to the original version (8.810) and downloaded a competing product. It worked 85% of the time. But when I upgraded again, the video driver, even that software quit working.

Pardon the rant. I'm tired, frustrated and I'm about to demand my money back. Here is wishing you all well. I hope they get it working for you.

Best Wishes,
Keith
UweInside

Newbie

Joined: 09/06/2012 02:37:10
Messages: 6
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Here comes my DXDIAG file...

I use MiniDP to connect my display, but the same problem occures when I use DVI and a different monitor (See earlier post).

I agree with Keith - it's probably the AMD driver. It's the typical case where two vendors are involved and one blames the other. It's very frustrating.

Now that Windows 8 is on General Availabity and people can actually buy it in the stores, we'll start seeing the problem more often and I hope that eventually AMD and CL will stick their heads together and fix this.

@Micheal - thank you for investigating - I think you guys have to dig deeper and maybe escalate this issue. We've been paying big bucks and the official release note of the latest PowerDVD patch says "Windows 8 compatible".

Cheers,
Uwe
 Filename DxDiag.txt [Disk] Download
 Description
 Filesize 65 Kbytes
 Downloaded:  173 time(s)

This message was edited 1 time. Last update was at 28/10/2012 00:55:32

CyberLink-Michael

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Hi,
we cannot reproduce the isse on our side and looking for users able to provide remote debug.

Please contact me via PM to discuss details.

Michael

Technical Support
[WWW]
LarryB4

Newbie

Joined: 02/11/2012 12:27:27
Messages: 3
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Gentlemen, do you by chance have Hyper-V installed? I was having issues with "The video playback device does not support playback of protected content" in my install of Windows Media Center Pack. After updating uninstalling, re-installing....etc (the whole bit). I thought about it and decided to "remove" the Hyper-V feature. Note: I have not built any VMs yet. After the uninstall all the video errors stopped.
hitek

Newbie

Joined: 08/09/2012 11:28:55
Messages: 3
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What even made you think of removing Hyper-V?!?!

You're right, it did make a difference. I am now seeing video. How very strange.

I would still like to use HyperV though and watch movies.

Okay, so the next step is for CyberLink to report this to Microsoft. I'll try doing something in their forums today, but Cyberlink should be able to open a support ticket directly with them and get this figured out for all of us.

Way to go LarryB4!!!!!!

Best Wishes,
Keith
sotti

Newbie

Joined: 26/10/2012 16:55:46
Messages: 3
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I did indeed have hyper-v installed.

I pulled it off, but still no joy.

Where their any other steps you performed to solve your problem Larry?
sotti

Newbie

Joined: 26/10/2012 16:55:46
Messages: 3
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Looks like after pulling Hyper-V, I do indeed get HDCP, but only over DVI.

Display Port HDCP still isn't working.
LarryB4

Newbie

Joined: 02/11/2012 12:27:27
Messages: 3
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Sotti, I may have uninstalled the ATI driver and reinstalled... I did so many installs uninstalls I always try to note what I do in steps but this was just driving me nuts. There must be an HDCP issue with the Hyper_v Graphics Drivers. Now I'm trying to get Dolby True HD to pass. I believe it's an EDID issue.


Good Luck!
CommieCanuck

Newbie

Joined: 27/08/2012 12:03:07
Messages: 5
Location: Canada
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I got it working after removing Hyper-V as well. Now that it's narrowed down I'm hoping this can be resolved with a patch.
vasu_m

Newbie

Joined: 12/11/2012 19:15:18
Messages: 1
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Thank You LarryB4.
I was having the same problem after upgrading to Windows 8 with Hyper-V. Uninstalling Hyper-V solved the problem.
Using PowerDVD 11 on ATI Radeon 4870 graphics card and Sharp DT-400 projector. Graphics card and projector are HDCP ready. PowerDVD 11 was working fine until I enabled Hyper-V.
UweInside

Newbie

Joined: 09/06/2012 02:37:10
Messages: 6
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I also uninstalled Hyper-V and BD advisor now shows that "only" the display is incompatible. I am using MiniDP. Sadly, my Apple Cinema Display only has MiniDP, so I'm stuck. Very frustrating.

Uwe

--- EDIT ---

I tried to play some Blu-Rays (Ratatouille, Downton Abbey) despite BD advisor telling me it will not work. But it actually worked! Hurrah! I will test more Blu-Rays...

This message was edited 1 time. Last update was at 30/11/2012 10:10:10

 
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