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POWER DVD 10 doesn't play blu ray
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reivax
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Newbie Private Message Location: Brazil Joined: Apr 14, 2011 19:19 Messages: 12 Offline
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PDVD10 was working perfectly, so I bought a new computer, installed PDV8, updated it to PDV10 and it doesn't work anymore. The only updates options that I have is PDV12...I can't afford it!
Here goes...
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Screen10.jpg
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[Thumb - Screen09.jpg]
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Screen09.jpg
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43 Kbytes
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Nancy in UT
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Newbie Private Message Joined: Apr 14, 2012 09:37 Messages: 9 Offline
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I've had nothing but trouble with PD10, unlike the previous versions. I've tried everything I know (and advise from this forum and PD tech support) to correct my problems, but to no avail. I have a new computer as well. Wish I could answer this with a solution, but at least you know that you're not alone.
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reivax
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Newbie Private Message Location: Brazil Joined: Apr 14, 2011 19:19 Messages: 12 Offline
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The tech support just left my issue behind! It's curious cuz PDVD10 was working pefectly in my old pc. I have 2 VGAs on my new pc...is it sly the reason why PDV10 is not working anymore?
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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,
Do you use PDVD OEM (pre-installed or bundled with drive) or PowerDVD retail Version?

please ensure you have installed correct drivers, seems that your VGA or Display is not capable to support HDCP.
This can be caused by incorrect driver installation or Hardware (e.g. Display does not support HDCP)

HDCP is mandatory for digitla connections like DVI or HDMI

if possible provide more info about your system:
http://forum.cyberlink.com/forum/posts/list/8449.page

thanks
Michael Technical Support

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reivax
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Newbie Private Message Location: Brazil Joined: Apr 14, 2011 19:19 Messages: 12 Offline
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It's bundled with the drive! The informations about my PWDVD10 are on the attached files above!
I'm administrator!
My display is Samsung 2233RZ - I use DVID - 120HZ - 60HZ doesn't work either!
My anti-virus is AVIRA!
My internet Browser is google chrome!
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[Thumb - Screen12.jpg]
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Screen12.jpg
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107 Kbytes
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234 time(s)
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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,
for 3d related please check these list:
http://www.nvidia.com/object/3d-vision-system-requirements.html

the monitor has some HDCP issue and can not work for 3D.

please upload the DXDIAG log file - when openeing the DXDIAG you need to save the informations. Please upload this file here.

thanks
Michael Technical Support

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reivax
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Newbie Private Message Location: Brazil Joined: Apr 14, 2011 19:19 Messages: 12 Offline
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It seems like you misunderstood the post! My problem is not about running 3D BRAY movies, It's about not running any BRAY media. Samsung 2233RZ doesn't run BRAY movies, only 3D games. Here goes my DXDIAG file. Thanks!
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DxDiag.txt
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34 Kbytes
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154 time(s)
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