WARNING: If you upgrade tp PowerToGo 8

Kmot

Contributor Location: Northridge, CA Joined: Apr 18, 2012 01:45 Messages: 432 Offline

Solved by

May 20, 2012 23:44

Hi, I just upgraded to Version 8. When installing, it gave me an error dialog box. What it said probably doesn't matter. After installing and inserting my activation key I tried to run the new program. I got another error dialog and it would not run.

Now for the warning: DO NOT UNINSTALL POWER TO GO

I uninstalled my PowerToGo6, thinking there was some sort of conflict with Version 8. I also uninstalled Version 8 in order to reinstall it fresh.

When I tried to reinstall Version 8, it gave me an error dialog telling me "You Must Have a Prior Version Installed" and went on to say it would not install Version 8.

So now, I have nothing.

I have submitted a support ticket.

If you have ANY issues with the upgrade, do not uninstall your prior, existing version of Power To Go!


Filename	P2G8 Error.jpg	Download
Description
Filesize	123 Kbytes
Downloaded:	340 time(s)

~Tom~

Kmot

Contributor Location: Northridge, CA Joined: Apr 18, 2012 01:45 Messages: 432 Offline

May 21, 2012 11:55

Cyberlink tech support has responded already and gave me the file to reinstall my Power2Go6. I then reinstalled the Power2Go8 software and am getting the same error that started all this mess. So now we have to work on that issue but at least we are back to square one thanks to the swift response from Cyberlink support.

Thank you Cyberlink!

~Tom~

Kmot

Contributor Location: Northridge, CA Joined: Apr 18, 2012 01:45 Messages: 432 Offline

May 23, 2012 13:34

And here is the solution to the problem. I did what it said, and now my Power2Go8 works.

http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=12820 ~Tom~