PowerDVD 11 crashes, Error 0102

Hellnbak49

Newbie Joined: Dec 20, 2011 16:00 Messages: 9 Offline

Solved by

Dec 21, 2011 21:28

I purchased PowerDVD 11 Standard on Sept 8 2011. Due to circumstances, have not the opportunity to use it until yesterday, and was not happy with the results. Whenever I insert a DVD and attempt to play it with PowerDVD, it crashes and I get the following error message

Cyberlink PowerDVD cannot play back the inserted disc. Make sure your system meets the minimum system requirements. You can find additional information on the Cyberlink FAQ web site - - (Code = 0102)

This happens no matter what DVD I insert. I do not use 3D at all, just normal DVD's.

When I attempt to open Power DVD by itself, it starts to open and then just crashes, no error message, it just crashes and closes.

I have updated to the latest patch. I have searched your site and the internet for any information on Error 0102 and have found nothing.

I have enclosed attachments that will hopefully give you enough information to help me out with this problem.

Thanks

Filename	DxDiag.txt	Download
Description	DXDiag Text
Filesize	29 Kbytes
Downloaded:	611 time(s)


Filename	Computer Information 1.jpg	Download
Description	Computer Information
Filesize	278 Kbytes
Downloaded:	611 time(s)


Filename	Event Logs.jpg	Download
Description	Event Logs
Filesize	111 Kbytes
Downloaded:	465 time(s)

This message was edited 1 time. Last update was at Dec 21. 2011 21:40

Hellnbak49

Newbie Joined: Dec 20, 2011 16:00 Messages: 9 Offline

Dec 22, 2011 13:29

So nobody else has experienced an Error 0102?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Dec 22, 2011 15:03

Hi,

The crash is caused in Flashplayer module.
Please check:

1. install latest Flashplayer plug-in
2. do you use IE9 ?

br
Michae Technical Support

Werde Facebook Fan

Hellnbak49

Newbie Joined: Dec 20, 2011 16:00 Messages: 9 Offline

Dec 22, 2011 16:55

I'm not sure what you mean by Flashplayer "plugin". I do have the very latest version of Flashplayer though. And I don't use IE at all, strictly Firefox.

Hellnbak49

Newbie Joined: Dec 20, 2011 16:00 Messages: 9 Offline

Dec 22, 2011 17:14

Sorry, didn't realize that Flashplayer was considered a plugin. But yes, I do have the very latest version, I installed it after I noticed that the event logs mentioned flash as the faulting module, but it did not solve the problem. Why did you ask if I use IE9?

This message was edited 1 time. Last update was at Dec 22. 2011 17:17

Hellnbak49

Newbie Joined: Dec 20, 2011 16:00 Messages: 9 Offline

Dec 22, 2011 19:02

Fixed problem, finally had to uninstall and reinstall Adobe Flash Player. Now that I've got it working I'm very disappointed in the new PowerDVD player, was much happier with the older version on my XP machines, easier to use. You just can't win nowadays, if something can be changed, whether it's for the better or not, it will be changed, just because they can. More wasted money.

Ronald

Newbie Joined: May 13, 2015 12:36 Messages: 1 Offline

May 13, 2015 12:40

Sad...I have used PowerDVD for severs years and now I am going to get my money back and change. The New 15 and Ultra both crash and error 0102 comes up. The support ticket gets answered with a list of technical needs that I must perform on my time and money and one is impossible due to the product crashing. Looks like they released a product that was not ready and cannot fix it. Ron

John

Newbie Joined: Nov 10, 2015 17:08 Messages: 1 Offline

Nov 10, 2015 17:12

I was stuck with 12 via a Dell laptop. I have been using the machine for several months. I purchased it last year.

This software is garbage. I am getting the same error message. I received a pop up to update and then it started crashing all of the time.

It will not download the "fix".

I believe that this is a deliberate bug to force me to upgrade but no way am I going to stick with garbage.

Alain

Newbie Joined: Jan 28, 2016 17:05 Messages: 1 Offline

Jan 28, 2016 18:28

Power dvd 12 and 11 not compatible with windows 10