Hello,
can you please provide the SR number and the full Version number of your YouCam? (SR is not the CD-KEy and is shown in the about box)

Br
Michael Technical Support

Werde Facebook Fan

Michael,

I can't find the SR - my YouCam came pre-loaded on my computer. I believe I'm asking a pretty simple question. Just looking to change the Capture Folder, yet the file path is grayed-out, and won't allow me to change it under Settings.

Hope you can provide a solution.

Thanks, Jeff

P.S. I submitted this question to the Forum AND Tech Support

My support ticket ID is: CS001050609

I have exactly the same issue, the folder is greyed out in the settings menu so I can't change it. Help!

Hi,
please provide the exact Version and SR number (SR is not Serial Key)

thanks
Michael Technical Support

Werde Facebook Fan

3.5.1.3922 (BE)

YUC110429-01

Michael,

Please get us a resolution, as I'm apparently not the only one with this issue.

Thanks.

Has this issue been resolved yet?

No, it hasn't. No resolution from CyberLink yet.

Why did cyberlink insist on us giving them our details if they wont respond to the problem??

Hi,
the issue has been escalated and we are investigating it

Michael Technical Support

Werde Facebook Fan

Thanks Michael. It's appreciated, though I'm not quite sure why this straightforward question needs to be 'escalated' - it's simply just how to change the destination folder! That said, please get us a resolution ASAP. Thanks a lot. JTB

Michael, it's been almost 3 weeks since my last contact... any resolution to this issue yet??

Thanks, Jeff

Hi,
sorry, no fix release yet

Br
Michael Technical Support

Werde Facebook Fan

So they're aware of the problem then? In other words, there's nothing we can do until a fix is released? Obviously, please let me know the moment this becomes available. JTB

Micheal and JTB,

Actually, from what I know HP asked that changing the capture folder be removed for its OEM 3.5 version. I know this because we got an ebug to correct the help for future releases.

In the latest version, the help is updated to indicate that the capture folder cannot be changed.

If you want the ability to change the folder, then you will unfortunately need to purchase a full retail version.

Regards,
David

Not the answer I wanted David, but I appreciate the information. What a weird request from HP... why would they care if someone wanted to change the capture folder??? And also odd that there's no fix for those of us who do. Jeff

The workaround I use is a freebie backup program: Yadis! Backup from: www.codessentials.com/products/yadisbackup.html
This program backs up folders and files automatically in real time to wherever you want them. I send my captured photos to a different laptop on my home network but you can put them in any folder on the same computer or a flash drive, whatever. You still have the photos and videos in the original capture destination, but they can be deleted at will if that is what you want.

Hi Michael,
I'm having the same problem, and was wondering whether there has been a solution developed in the last year.
My version is 3.5.0.4606 (DE) and SR is YUC110706-02.
Cheers,
Kristy