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The Movie RIO will not play in PowerDVD 10
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darkpegisus
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The Movie RIO Blue-Ray 3 disc set will not play in PowerDVD 10.
PowerDVD just says it need an update to play The Movie RIO.

This message was edited 1 time. Last update was at Aug 13. 2011 19:22

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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,

can you please post at least the PowerDVD Version ad the SR number from the about box (not the CD-Key!!)

thanks
Michael Technical Support

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darkpegisus
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PowerDVD 10 Mark II Version 10.0.2916.51
SR number DVD110429-07
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CyberLink-Michael
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Hi,

please help to post some more info that we ask in the welcome posting:
http://forum.cyberlink.com/forum/posts/list/8449.page

thanks and br
Michael Technical Support

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Cheuk Ming
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I am having the same problem, can't play RIO.

The same information for the PowerDVD as the poster.
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CyberLink-Michael
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Hi,

I guess you are using Region A version of this movie?

We are checking this reports now

Br
Michael Technical Support

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darkpegisus
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PowerDVD 10 Ultra Mark II
PowerDVD 10 Mark II Version 10.0.2916.51
SR number= DVD110429-07
TR number= TR110602-024
Operating System= Windows 7 64bit
Video Card= Nvidia Geforce GTX 470
Video Card Driver Version= 280.26
Audio Card= AuzenTech X-Fi HomeTheater HD
AudioCard Driver Version= AZT_HTHD_V1-12_SWPACK_15JUL10

PowerDVD shows a red screan that states it need an update to play The Movie RIO

Warning
Your Blu-Ray player requires an update in order to play this disc

The Manufacturer of your Blu-Ray player recommends that you
go the website below to obtain the latest update available.
Please go to this website and follow the Manufacturer's
instructions to update your Blu-Ray Player.

http://www.cyberlink.com/BDupdate
for additional information on Blu-Ray Player updates please visit the Blu-Ray update website at
http://blu-raydisc.com/ForBestResults

Twentieth Century Fox is not responsible for the content or practices of manufacturer's websites.
Each manufacturer controls and is responsible for its on website


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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,

thanks for your info - our QA is trying to reproduce the issue - but we wait the title to arrive

Michael Technical Support

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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,

we can not reprodcue the issue you reported the title can playback normally on PowerDVD 10 Retail & iSales.

can you please provide more information, especialy we need to know your update history (is your base version OEM or full retail build)?

BR
Michael Technical Support

Werde Facebook Fan
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darkpegisus
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Newbie Private Message Joined: Sep 25, 2008 07:12 Messages: 19 Offline
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Its full retail version with the latest patch from your website (CyberLink.2916(Patch)(Ultra)_DVD110429-07).

Its the Blu-Ray disc of the 3-DISC SET that does not play (Barcode:24543756262).

I put the Blu-Ray disc in the drive start PowerDVD 10 and this is a what i get,

Warning
Your Blu-Ray player requires an update in order to play this disc

The Manufacturer of your Blu-Ray player recommends that you
go the website below to obtain the latest update available.
Please go to this website and follow the Manufacturer's
instructions to update your Blu-Ray Player.

http://www.cyberlink.com/BDupdate
for additional information on Blu-Ray Player updates please visit the Blu-Ray update website at
http://blu-raydisc.com/ForBestResults

Twentieth Century Fox is not responsible for the content or practices of manufacturer's websites.
Each manufacturer controls and is responsible for its on website
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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hello,
can you please provide more information:

http://forum.cyberlink.com/forum/posts/list/8449.page

thanks
Michael Technical Support

Werde Facebook Fan
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darkpegisus
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Newbie Private Message Joined: Sep 25, 2008 07:12 Messages: 19 Offline
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what more information do you need?

full retail version
PowerDVD 10 Ultra Mark II
PowerDVD 10 Ultra 3D update build 2916 2011-05-23
PowerDVD 10 Mark II Version 10.0.2916.51
SR number= DVD110429-07
TR number= TR110602-024
Operating System= Windows 7 64bit
Video Card= Nvidia Geforce GTX 470
Video Card Driver Version= 280.26
Audio Card= AuzenTech X-Fi HomeTheater HD
AudioCard Driver Version= AZT_HTHD_V1-12_SWPACK_15JUL10

Rio Blu-Ray disc 3-DISC SET (Barcode:24543756262)
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Steven
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Newbie Private Message Joined: May 02, 2010 18:06 Messages: 2 Offline
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I have the same problem with RIO and also updated to the newest patch.
I do not what other information Michael is looking for because it looks like you gave all possible info.
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darkpegisus
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Newbie Private Message Joined: Sep 25, 2008 07:12 Messages: 19 Offline
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@Michael

what pacific information do you need?

i will give you the info, but i need to know what it is your looking for.
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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,
please check this thread:
http://forum.cyberlink.com/forum/posts/list/8449.page

it has a lot of questions and logs mentioned I need all of them.

Br
Michael Technical Support

Werde Facebook Fan
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