Hi,

can you please post at least the PowerDVD Version ad the SR number from the about box (not the CD-Key!!)

thanks
Michael Technical Support

Werde Facebook Fan

PowerDVD 10 Mark II Version 10.0.2916.51
SR number DVD110429-07

Hi,

please help to post some more info that we ask in the welcome posting:
http://forum.cyberlink.com/forum/posts/list/8449.page

thanks and br
Michael Technical Support

Werde Facebook Fan

I am having the same problem, can't play RIO.

The same information for the PowerDVD as the poster.

Hi,

I guess you are using Region A version of this movie?

We are checking this reports now

Br
Michael Technical Support

Werde Facebook Fan

PowerDVD 10 Ultra Mark II
PowerDVD 10 Mark II Version 10.0.2916.51
SR number= DVD110429-07
TR number= TR110602-024
Operating System= Windows 7 64bit
Video Card= Nvidia Geforce GTX 470
Video Card Driver Version= 280.26
Audio Card= AuzenTech X-Fi HomeTheater HD
AudioCard Driver Version= AZT_HTHD_V1-12_SWPACK_15JUL10

PowerDVD shows a red screan that states it need an update to play The Movie RIO

Warning
Your Blu-Ray player requires an update in order to play this disc

The Manufacturer of your Blu-Ray player recommends that you
go the website below to obtain the latest update available.
Please go to this website and follow the Manufacturer's
instructions to update your Blu-Ray Player.

http://www.cyberlink.com/BDupdate
for additional information on Blu-Ray Player updates please visit the Blu-Ray update website at
http://blu-raydisc.com/ForBestResults

Twentieth Century Fox is not responsible for the content or practices of manufacturer's websites.
Each manufacturer controls and is responsible for its on website

Hi,

thanks for your info - our QA is trying to reproduce the issue - but we wait the title to arrive

Michael Technical Support

Werde Facebook Fan

Hi,

we can not reprodcue the issue you reported the title can playback normally on PowerDVD 10 Retail & iSales.

can you please provide more information, especialy we need to know your update history (is your base version OEM or full retail build)?

BR
Michael Technical Support

Werde Facebook Fan

Its full retail version with the latest patch from your website (CyberLink.2916(Patch)(Ultra)_DVD110429-07).

Its the Blu-Ray disc of the 3-DISC SET that does not play (Barcode:24543756262).

I put the Blu-Ray disc in the drive start PowerDVD 10 and this is a what i get,

Warning
Your Blu-Ray player requires an update in order to play this disc

The Manufacturer of your Blu-Ray player recommends that you
go the website below to obtain the latest update available.
Please go to this website and follow the Manufacturer's
instructions to update your Blu-Ray Player.

http://www.cyberlink.com/BDupdate
for additional information on Blu-Ray Player updates please visit the Blu-Ray update website at
http://blu-raydisc.com/ForBestResults

Twentieth Century Fox is not responsible for the content or practices of manufacturer's websites.
Each manufacturer controls and is responsible for its on website

Hello,
can you please provide more information:

http://forum.cyberlink.com/forum/posts/list/8449.page

thanks
Michael Technical Support

Werde Facebook Fan

what more information do you need?

full retail version
PowerDVD 10 Ultra Mark II
PowerDVD 10 Ultra 3D update build 2916 2011-05-23
PowerDVD 10 Mark II Version 10.0.2916.51
SR number= DVD110429-07
TR number= TR110602-024
Operating System= Windows 7 64bit
Video Card= Nvidia Geforce GTX 470
Video Card Driver Version= 280.26
Audio Card= AuzenTech X-Fi HomeTheater HD
AudioCard Driver Version= AZT_HTHD_V1-12_SWPACK_15JUL10

Rio Blu-Ray disc 3-DISC SET (Barcode:24543756262)

I have the same problem with RIO and also updated to the newest patch.
I do not what other information Michael is looking for because it looks like you gave all possible info.

@Michael

what pacific information do you need?

i will give you the info, but i need to know what it is your looking for.

Hi,
please check this thread:
http://forum.cyberlink.com/forum/posts/list/8449.page

it has a lot of questions and logs mentioned I need all of them.

Br
Michael Technical Support

Werde Facebook Fan

full retail version
PowerDVD 10 Ultra Mark II
PowerDVD 10 Ultra 3D update build 2916 2011-05-23
PowerDVD 10 Mark II Version 10.0.2916.51
SR number= DVD110429-07
TR number= TR110602-024
Operating System= Windows 7 64bit
Video Card= Nvidia Geforce GTX 470
Video Card Driver Version= 280.26
Audio Card= AuzenTech X-Fi HomeTheater HD
AudioCard Driver Version= AZT_HTHD_V1-12_SWPACK_15JUL10
Amplifier= Pioneer Multi-Channel Receiver VSX-1018AH
Connection= HDMI through the AuzenTech X-Fi HomeTheater HD
Display= ViewSonic UltraBrite A71f+
Connection= VGA
Display Resolution= 1280x960
Display Refresh= 75Hz
Dual Monitor Environment= ViewSonic UltraBrite A71f+ is the used Monitor, while the Pioneer Multi-Channel Receiver VSX-1018AH is a fake Monitor do to the HDMI connection
Clone or Extended mode= Windows sets it up as Extended since the Pioneer Multi-Channel Receiver VSX-1018AH is seen as a Monitor do to the HDMI connection
No 3D
No Antivirus SW
Default Internet Browser= Mozilla Fire Fox

The detailed issue description=

Warning
Your Blu-Ray player requires an update in order to play this disc

The Manufacturer of your Blu-Ray player recommends that you
go the website below to obtain the latest update available.
Please go to this website and follow the Manufacturer's
instructions to update your Blu-Ray Player.

http://www.cyberlink.com/BDupdate
for additional information on Blu-Ray Player updates please visit the Blu-Ray update website at
http://blu-raydisc.com/ForBestResults

Twentieth Century Fox is not responsible for the content or practices of manufacturer's websites.
Each manufacturer controls and is responsible for its on website

don't know what more to give you.
every blu-ray i have playes fine except the Rio movie,
all the blu-ray movies i rent from blockbuster play just fine unless they are badly scratched.

the movie Rio is the only blu-ray that is asking for an update to powerdvd 10.

Hi,

First of all - thanks for the info!

Can you please try to playback the BD with Monitor (only one) directly connected to the PC? It is to cross check.

I have updated our internal system with your info and wait the team to update the test result

BR
Michael Technical Support

Werde Facebook Fan

not sure what you mean?

Pioneer Multi-Channel Receiver is a fake monitor it does not exist, it is for audio only. i only have one monitor and its a CRT monitor connected directly to the PC.

and that's not the problem since every blu-ray i have or ever played on my pc play with out a problem except the movie Rio
witch powerdvd is acking for an update.

just as a test downloaded WinDVD PRO 2010 and the movie Rio plays just fine WinDVD PRO 2010.
soon as i played the blu-ray disc in WinDVD PRO 2010 for the first time it asked for an update witch
it did a quick update and started to play.

but powerdvd 10 ultra is asking for an update to play the movie.

it must be some sort of encryption update it needs to play.