PowerDVD Family

This message was edited 1 time. Last update was at 13/08/2011 16:22:08

The Movie RIO Blue-Ray 3 disc set will not play in PowerDVD 10.
PowerDVD just says it need an update to play The Movie RIO.

Hi,

can you please post at least the PowerDVD Version ad the SR number from the about box (not the CD-Key!!)

thanks
Michael

PowerDVD 10 Mark II Version 10.0.2916.51 SR number DVD110429-07

PowerDVD 10 Mark II Version 10.0.2916.51
SR number DVD110429-07

Hi,

please help to post some more info that we ask in the welcome posting:
http://forum.cyberlink.com/forum/posts/list/8449.page

thanks and br
Michael

I am having the same problem, can't play RIO.

The same information for the PowerDVD as the poster.

Hi,

I guess you are using Region A version of this movie?

We are checking this reports now

Br
Michael

PowerDVD 10 Ultra Mark II
PowerDVD 10 Mark II Version 10.0.2916.51
SR number= DVD110429-07
TR number= TR110602-024
Operating System= Windows 7 64bit
Video Card= Nvidia Geforce GTX 470
Video Card Driver Version= 280.26
Audio Card= AuzenTech X-Fi HomeTheater HD
AudioCard Driver Version= AZT_HTHD_V1-12_SWPACK_15JUL10

PowerDVD shows a red screan that states it need an update to play The Movie RIO

Warning
Your Blu-Ray player requires an update in order to play this disc

The Manufacturer of your Blu-Ray player recommends that you
go the website below to obtain the latest update available.
Please go to this website and follow the Manufacturer's
instructions to update your Blu-Ray Player.

http://www.cyberlink.com/BDupdate
for additional information on Blu-Ray Player updates please visit the Blu-Ray update website at
http://blu-raydisc.com/ForBestResults

Twentieth Century Fox is not responsible for the content or practices of manufacturer's websites.
Each manufacturer controls and is responsible for its on website

Hi,

thanks for your info - our QA is trying to reproduce the issue - but we wait the title to arrive

Michael

Hi,

we can not reprodcue the issue you reported the title can playback normally on PowerDVD 10 Retail & iSales.

can you please provide more information, especialy we need to know your update history (is your base version OEM or full retail build)?

BR
Michael

Its full retail version with the latest patch from your website (CyberLink.2916(Patch)(Ultra)_DVD110429-07).

Its the Blu-Ray disc of the 3-DISC SET that does not play (Barcode:24543756262).

I put the Blu-Ray disc in the drive start PowerDVD 10 and this is a what i get,

Warning
Your Blu-Ray player requires an update in order to play this disc

The Manufacturer of your Blu-Ray player recommends that you
go the website below to obtain the latest update available.
Please go to this website and follow the Manufacturer's
instructions to update your Blu-Ray Player.

http://www.cyberlink.com/BDupdate
for additional information on Blu-Ray Player updates please visit the Blu-Ray update website at
http://blu-raydisc.com/ForBestResults

Twentieth Century Fox is not responsible for the content or practices of manufacturer's websites.
Each manufacturer controls and is responsible for its on website

Hello,
can you please provide more information:

http://forum.cyberlink.com/forum/posts/list/8449.page

thanks
Michael

what more information do you need?

full retail version
PowerDVD 10 Ultra Mark II
PowerDVD 10 Ultra 3D update build 2916 2011-05-23
PowerDVD 10 Mark II Version 10.0.2916.51
SR number= DVD110429-07
TR number= TR110602-024
Operating System= Windows 7 64bit
Video Card= Nvidia Geforce GTX 470
Video Card Driver Version= 280.26
Audio Card= AuzenTech X-Fi HomeTheater HD
AudioCard Driver Version= AZT_HTHD_V1-12_SWPACK_15JUL10

Rio Blu-Ray disc 3-DISC SET (Barcode:24543756262)

I have the same problem with RIO and also updated to the newest patch.
I do not what other information Michael is looking for because it looks like you gave all possible info.

@Michael

what pacific information do you need?

i will give you the info, but i need to know what it is your looking for.

Hi,
please check this thread:
http://forum.cyberlink.com/forum/posts/list/8449.page

it has a lot of questions and logs mentioned I need all of them.

Br
Michael

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