Crashing and Burning Issue

Stu29573

Newbie Joined: Aug 12, 2011 11:19 Messages: 25 Offline

Solved by

Aug 12, 2011 11:29

Ok, I've been dealing with tech support on this one, but I thought I would throw it out there to the forum folks!

I just purchased POwerDirector 9 Ultra 64 and am trying to run it on Windows 7 32. It will load up and I can put video clips into the timeline, but when I try to use "Power Tools" it crashes.

In addition, when I try to burn a Blu-Ray it will start to burn and then freeze. I have plenty of memory, have installed all new video drivers, and have been dealing with tech support for three weeks now. Any ideas?

Thanks! Stu29573

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 12, 2011 14:30

HI.
Go to: http://forum.cyberlink.com/forum/posts/list/7958.page
Provide Part A, B,
Screenshots of the project please, Edit Workspace, Full screen resolution. Guide Part E & F

In addition, please upload a 5 to 10 second sample video file you're editing. Unedited and straight off the camera - give camera info as well please.

The above information will immediately help editors here to assist you.

To attach a file select Post Reply or this link: http://forum.cyberlink.com/forum/posts/reply/0/18489.page

For further information to read:
Guide: http://forum.cyberlink.com/forum/posts/list/13638.page
Lots of Links to info: http://forum.cyberlink.com/forum/posts/list/17508.page

Stu29573

Newbie Joined: Aug 12, 2011 11:19 Messages: 25 Offline

Aug 13, 2011 08:21

Thank you for offering a ray of hope!

Here is the info you requested:

The build is VDE101129-01

The other stuff is attached

Filename	PD Screen Grab.doc	Download
Description
Filesize	644 Kbytes
Downloaded:	421 time(s)

Filename	1.mts	Download
Description
Filesize	45336 Kbytes
Downloaded:	261 time(s)

Filename	StuPowleyDxDiag.txt	Download
Description
Filesize	32 Kbytes
Downloaded:	336 time(s)

Stu29573

Newbie Joined: Aug 12, 2011 11:19 Messages: 25 Offline

Aug 13, 2011 08:28

Oops, I forgot the camera info. I use a Canon Vixia HF S10 High Def camera.
Thanks! Stu29573

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Online

Aug 13, 2011 08:55

Whoa Stu!

I use the same camera... & my previous PC could barely deal with it (especially recording at 24MBps)!

Your GPU is well below what you need to comfortably edit clips from your camera... http://www.videocardbenchmark.net/video_lookup.php?gpu=Radeon+HD+2400+PRO

Can't say for sure whether that's part of the crashing issue when you hit Power Tools, but it's definitely something that needs upgrading if you're working with HD video.

Cheers - Tony

EDIT: You cold try turning off Shadow Files in Preferences - on your screenshot, they're midway through processing.

This message was edited 1 time. Last update was at Aug 13. 2011 08:57

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Stu29573

Newbie Joined: Aug 12, 2011 11:19 Messages: 25 Offline

Aug 13, 2011 09:05

Thanks Tony!

As you can tell, I'm pretty much a newbie to HD, although I love the camera. I guess I need to run out to the local MicroCenter and do some upgrading. I'll let you know how it goes! Stu29573

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Aug 13, 2011 11:19

Or wait until the shadow files are finished generating, midway is a recipe for trouble. I need a job... HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Stu29573

Newbie Joined: Aug 12, 2011 11:19 Messages: 25 Offline

Aug 13, 2011 13:28

Well crud.

I just bought and installed a Radeon HD 5450 graphics card and drivers and.... no difference. I also made sure that my shadow files where all loaded. I'm at a loss.... Stu29573

Stu29573

Newbie Joined: Aug 12, 2011 11:19 Messages: 25 Offline

Aug 13, 2011 13:41

Ok here is an error screen that pops up when I hit Power Tools. It is so quick that I never read it before, but I did a screen grab on it. Any ideas?

Filename	Error Screen.doc	Download
Description
Filesize	472 Kbytes
Downloaded:	349 time(s)

Stu29573

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Aug 13, 2011 16:05

What version (9) and build are you using? The most recent is 2930.
Have you tried a uninstall/reinstall yet?

http://forum.cyberlink.com/forum/posts/list/7958.page PART C

Try turning off Shadow files, see if that helps.
Also, Tony mentioned your HD files might be too robust for your system.

This message was edited 1 time. Last update was at Aug 13. 2011 16:07

HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Stu29573

Newbie Joined: Aug 12, 2011 11:19 Messages: 25 Offline

Aug 14, 2011 02:52

It looks like 2901. Ive tried uninstalling and reinstalling several times. I made sure the shadow files were off. I just purhased and installed a better graphics card to take care of Troy's concern. All to no avail... Stu29573

Stu29573

Newbie Joined: Aug 12, 2011 11:19 Messages: 25 Offline

Aug 16, 2011 09:13

Anybody have any other ideas? Tech support has fallen off the face of the earth. I havent heard from them in almost four days.... I sure dont want to throw thirty more bucks away to talk with them.... Stu29573

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Aug 16, 2011 11:31

I am unfamiliar with 2901, it should be 2930.
Did this version of PD come with a piece of hardware? OEM? HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Stu29573

Newbie Joined: Aug 12, 2011 11:19 Messages: 25 Offline

Aug 16, 2011 11:42

Hi Barry

I'm assuming that's correct. The full number is VDE101129-01 (I just took the last four numbers because they seemed closest).
Anyway, I got it from Amazon two weeks ago. Stu29573

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Aug 16, 2011 11:48

Open PD and then click on the word POWERDIRECTOR. The build/version is there. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Stu29573

Newbie Joined: Aug 12, 2011 11:19 Messages: 25 Offline

Aug 16, 2011 11:57

Hmmm...I thought that's what I did! I'll have to wait until I get home from work to try it again. That should be about 5:00, your time....

Thanks! Stu29573

Stu29573

Newbie Joined: Aug 12, 2011 11:19 Messages: 25 Offline

Aug 16, 2011 17:34

ok. its 9.0.0.2330 Stu29573

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Online

Aug 16, 2011 17:37

Hi Stu -

It'd be well worth updating your PD. The latest build is 2930.

http://www.cyberlink.com/downloads/support/powerdirector/patches_en_US.html

Cheers - Tony
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Stu29573

Newbie Joined: Aug 12, 2011 11:19 Messages: 25 Offline

Aug 16, 2011 23:08

Success! At least sort of... I ran the updates and I actually can burn Blu-Rays now so half of the problem is solved. However, the program still crashes when I select Power Tools, which means that the main reason I got the program still doesn't work. The error I get is attached. Any more ideas?

Filename	Error Screen.doc	Download
Description
Filesize	472 Kbytes
Downloaded:	383 time(s)

Stu29573

Newbie Joined: Aug 12, 2011 11:19 Messages: 25 Offline

Aug 17, 2011 07:54

By the way, every other tab seems to work fine....except Power Tools! Stu29573