Installation number is incorrect!

floridagator

Newbie Location: Florida Joined: Nov 23, 2010 07:27 Messages: 26 Offline

Solved by

Jul 01, 2011 08:18

My program has started crashing again so I uninstalled the program and cleaned and reinstalled the program, content, and 2930 update. I did this before opening and putting in my installation key,
Now it says the installation key is not correct. I did it several times and copied and pasted the number with no sucess.
Does anyone have any advise. I am so tired of this program. I have uninstalled, reinstalled, updated several times since purchasing.
Now I can't even open the program because it says my installation key is incorrect. Windows 7 Home Premium 64bit
AMD Phenom ll X4 Processor 3.2ghz (4 CPUs)
ATI Radeon HD5670 1gb
8.00 gb Memory

floridagator

Newbie Location: Florida Joined: Nov 23, 2010 07:27 Messages: 26 Offline

Jul 01, 2011 08:58

OK, I rolled back my system to before I installed Cyberlink PD9. Then installed just the program, no content or update and the number worked.
The first time I installed the program, content and update 2930 before I attempted to open the program and insert the activation key. Maybe this is a bug.
I have never had a program that required so much maintenance as the Power Director PD9. The earlier programs i.e. PD7 & 8 worked straight out of the box. Windows 7 Home Premium 64bit
AMD Phenom ll X4 Processor 3.2ghz (4 CPUs)
ATI Radeon HD5670 1gb
8.00 gb Memory

floridagator

Newbie Location: Florida Joined: Nov 23, 2010 07:27 Messages: 26 Offline

Jul 01, 2011 09:08

And while I am on a rant, I hate it when you install the initial program PD9 it gives you an option of installing Smartsound, which I don't want. Then you install the content program and it installs Smart Sound with an option to not install it. Does that make any sense to anyone? Windows 7 Home Premium 64bit
AMD Phenom ll X4 Processor 3.2ghz (4 CPUs)
ATI Radeon HD5670 1gb
8.00 gb Memory

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jul 01, 2011 14:12

The correct procedure to install Powerdirector 9:

Start clean, no parts of Powerdirector on the computer.

1. Install the program and the contents package. Run the program. Serial number when asked. Go on line and activate the program.

2. install the latest update.
You do not need the serial number for updates.

Why not install smart sound?
You don't like to use free production music?
Smart sound doesn't take up that much room on the hard drive. About 400 Megabytes.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

floridagator

Newbie Location: Florida Joined: Nov 23, 2010 07:27 Messages: 26 Offline

Jul 01, 2011 14:34

Thanks for the info. I uninstalled the program including Wave and Smart and I always delete any items in the registry pertaining to the prorgams manually. This is with any program. If I install and later do a Windows uninstall I like to keep the registry clean also.
When I installed Cyberlink again, I made the mistake of not entering the registration number after I installed the program only.
In the interest of time I decided to install Cyberlink PD9, the Content CD, and the 2930 update all in one install before I entered the registration number. I don't know why it wouldn't work this way but apparantly it doesn't.
I do a lot of instructional videos using screen capture and don't have the need for SmartSound. I use sound backgrounds from another source.
Thanks for the interest. Windows 7 Home Premium 64bit
AMD Phenom ll X4 Processor 3.2ghz (4 CPUs)
ATI Radeon HD5670 1gb
8.00 gb Memory

Bubba in TX

Senior Contributor Location: Central Texas Joined: Dec 12, 2009 21:32 Messages: 1332 Offline

Jul 01, 2011 16:45

I have no use for smart sound either. I install it but never use it except to replicate some issue someone may be having with it. __________________________________________
Windows 8 Pro 64 bit

CyberLink PowerDirector 10 Tutorials
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