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YouCam does not detect my built-in webcam  XML
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Fawzi

Newbie

Joined: 24/06/2011 17:07:52
Messages: 3
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Hello, After installing YouCam in my computer, it does not detect my webcam, yet it is installed and functional, it is a "BisonCam USB2.0", could you help me please? I'm running Win XP PRO SP2 with all drivers updated, and my notebook is a CLEVO D900T. thank you
CyberLink-Michael

Administrator
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Joined: 18/04/2007 01:05:48
Messages: 7125
Location: Europe
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Hi,
please check if another app maybe blocks the cam and that the cam is enabled - some cams need to be activated via Keyboard shortcut

Br
Michael

Technical Support
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Fawzi

Newbie

Joined: 24/06/2011 17:07:52
Messages: 3
Offline

The webcam is enabled by default, and it's functional with all other applications such as Skype and Messenger, but does not detect by YouCam, how can I configure the software to get my webcam default manually please? i haven't any option to do it .. Thank you
CyberLink-Michael

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Joined: 18/04/2007 01:05:48
Messages: 7125
Location: Europe
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Hi,
please help to post:
- YouCam version
- YouCam SR (SR is shown in the about box
- DXDIAG log file

Please also stop all other apps that maybe access Cam - it could be possible that one app blocks YouCam to access your Camera

Br
Michael

Technical Support
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Fawzi

Newbie

Joined: 24/06/2011 17:07:52
Messages: 3
Offline

it's YouCam 4 trial version (downloaded from your sever), and i want to add,when I've installed another software, it detect my cam normaly.

Here is the dxdiag log:




 Filename DxDiag.txt [Disk] Download
 Description DxDIAG log
 Filesize 36 Kbytes
 Downloaded:  5940 time(s)

This message was edited 3 times. Last update was at 26/06/2011 12:23:51

CyberLink-Michael

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Joined: 18/04/2007 01:05:48
Messages: 7125
Location: Europe
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Hi,

thanks for the info - I will fw to our team

Br
Michael

Technical Support
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CyberLink-Michael

Administrator
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Joined: 18/04/2007 01:05:48
Messages: 7125
Location: Europe
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Hi,
can you please provide more info about your Camera?

Please check this posting:
http://forum.cyberlink.com/forum/posts/list/17850.page#91677

thanks
Michael

Technical Support
[WWW]
 
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