[solved] powerDvd 10 mark II starts up where i can see the player but then windows shuts the program

Tyson7890

Newbie Joined: Apr 03, 2011 14:52 Messages: 5 Offline

Solved by

Apr 04, 2011 15:44

So I just purchased powerdvd 10 mark ii ultra edition yesterday. I installed the player, activated the serial then applied the latest bd patch. When I start up powerdvd 10 the black box appears and I even get the little patch box in the lower portion of the screen saying to try some12 in 1 suite. Then a Windows pop up says " a problem has caused this program to stop running" and then closes. The message also tells me Windows will let me know if it finds a solution.

I have successfully ran a previous version of powered but it played hd-dvd's and blu-ray.
Pc specs are Windows Vista 64 bit edition all service packs installed and updates, And x3 phenom II @ 2.6 ghz, 4 gb Ddr2, ATI 46xx 1gb box card ( 11.3), Ht omega striker sound card( latest driver).

Any help or ideas would be great.

This message was edited 1 time. Last update was at Apr 08. 2011 03:35

Tyson7890

Newbie Joined: Apr 03, 2011 14:52 Messages: 5 Offline

Apr 04, 2011 15:57

Also this is a HTPC, hdmi to a pioneer AV receiver passed through to a Sony 1080i lcd tv and its has a LG hybrid hd-dvd , blu-ray, dvd drive.

This message was edited 1 time. Last update was at Apr 04. 2011 15:58

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

Apr 04, 2011 19:00

I would suggest trying the steps liste here to remove and clean the removal before reinstalling.
http://forum.cyberlink.com/forum/posts/list/8449.page

Tyson7890

Newbie Joined: Apr 03, 2011 14:52 Messages: 5 Offline

Apr 04, 2011 19:29

Ok I will try that tonight when I get home. Thanks, I'm willing to try anything at this point.

Tyson7890

Newbie Joined: Apr 03, 2011 14:52 Messages: 5 Offline

Apr 04, 2011 23:44

So I uninstalled everything cyberlink and powerdvd, restarted, then reinstalled powerdvd 10 and I still get the program crashing upon double clicking the icon. Not only did i get powerdvd closed but this time also got the CLupdater stopped working after powerdvd 10 closed.

tlh523

Newbie Joined: Jun 09, 2009 21:43 Messages: 37 Offline

Apr 07, 2011 00:46

i am having the same problem. a few days ago it was running but i hade to reinstall as i had reinstall windows 7 due to an unrelated problem. i keepgetting the same error; appcrash Fault Module Name:RTLCPAPI.dll...

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 07, 2011 04:00

Hi,
I doubt that anybody will have any tip for you without the info provided that Larry has asked.

Br
Michael Technical Support

Werde Facebook Fan

tlh523

Newbie Joined: Jun 09, 2009 21:43 Messages: 37 Offline

Apr 07, 2011 15:33

okay i cleaned up the registry as per the notice reinstalled same issue Here is my config info

PowerDVD full Version Yes can't retieve relase number as it crashes upon initial loading of app. it Cyberlink ltra Mark II (PowerDVD 10)
PowerDVD SR Number Cannot retrieve see above
(when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
Win7 64 Bit Operating System
administrator user account? or bundles with HW?
Used VGA ATI HD5450
Used VGA driver ATI v 8.831.2.0 (Catayst Control Center 11.3)
Used Audio device ATI WDM v 7.12.0.770
Used Audio device driver version ATI WDM v 7.12.0.770
The Audio setting in PowerDVD and in OS app crashes on load
Used ODD drive (full model name and Firmware Version)
Used Display(s) Samsung LCD 55"
Which kind of display connection HDMI
Whcih Display refresh rate do you use while Playback 120
single monitor environment

What kind of Antivirus SW are you using MS Security Essentials.
The detailed issue description .
This was running on this config at one point. When i start powerdvd the app crashes with the following error message

Problem Event Name: APPCRASH
Application Name: PowerDVD10.exe
Application Version: 10.0.1830.0
Application Timestamp: 4c2a42fe
Fault Module Name: RTLCPAPI.dll
Fault Module Version: 1.0.2.4
Fault Module Timestamp: 49f5896f
Exception Code: c0000005
Exception Offset: 00007a07
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

tlh523

Newbie Joined: Jun 09, 2009 21:43 Messages: 37 Offline

Apr 07, 2011 22:57

Okay, I was able to get my issue resolved. I have an on board ATI HD 2400 graphic interface with ATI HDMI HD Sound and Realtek sound for the analog and TosLink interfaces. My graphic card is a ATI HD5450 using the WDM HDSound drivers. When I have my onboard graphics disabled by the MOBO bios and use solely the HD 5450, PowerDVD crashes. If I enable the onboard graphics bios settings and audio and use the HD5450 HDMI as my default sound device, PowerDVD loads fine...strange but true... that puts a on my face!

Tyson7890...you may want to fiddle with you sound drivers as I have seen postings that the RTLCPAPI.dll error is related to sound card incompatibilities....good luck.

tlh523

Newbie Joined: Jun 09, 2009 21:43 Messages: 37 Offline

Apr 08, 2011 00:07

more info...I have pinned down the device that is causing the crash. If I disable the Realtek sound device that is driving the onboard analog and SPDIF (actaully a TosLink). PDVD crashes. If I enable the Realtek onboard sound device and as well as teh HD5450, but disable the on board HD4250 device and the Realtek HD sound device, PowerDVD loads fine. So the issue appears to be with the RealTek optical and and analog drivers...very weird....sounds like a bug to me. I have attached teh DXDIAG listng if it is a help....keep in mind the Realtek Digital Output(Optical) and the HD 5450 are the only devices that are enabled when I ran DXDIAG.

Filename	DxDiag.txt	Download
Description
Filesize	46 Kbytes
Downloaded:	291 time(s)

Tyson7890

Newbie Joined: Apr 03, 2011 14:52 Messages: 5 Offline

Apr 08, 2011 01:46

well I got a working I installed windows 7 and the blu ray player works now. I think vista was corrupted. Mods can close the thread