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Keith

Newbie

Joined: 12/08/2007 19:16:15
Messages: 1
Offline

0xeb020b88...Anybody have a clue?



OS Version : Windows XP Professional x64 Edition Professional Service Pack 2
D:\Program Files (x86)\CyberLink\Power2Go\Power2Go.exe : Version 5.50.2614
CBS.dll : Version 7.07.0208

==================================================================

Total physical memory : 1919MB (1965328KB)
Free physical memory : 1369MB (1401936KB)
Memory load : 28 percent

Number of CPU : 1
CPU Name : AMD Turion(tm) 64 Mobile Technology MT-30
CPU Speed : 1596 MHz

==================================================================

13.8.2007
Task Type : Data Disc

21:57:53, File(cl_DVDData.cpp), Line(186)
-> Begin burning process
Current drive: <G: Slimtype DVDRW SOSW-852S PSX3>
Current writing speed(x): 4.0
====== Disc Info =======
Disc Type: DVD+RW
Disc Status: Blank, Appendable
Background Format Status: Not yet BG format, the disc is blank.
Num. of Sessions: 1 Num. of Tracks: 1
Book Type: DVD+RW
Track Path:
Parallel Track Path
Diameter Length: 120mm Layer Counts: 1
Data Area Start PSN: 196608 End PSN: 2491711 End PSN on Layer 0: 0
End PSN : 120mm Layer Counts: 1
Disc Capacity: 2295104LBs
Free Size: 2295104LBs Used Size: 0LBs
========================
Burn option: w/ buffer underrun protection
Burn option: w/o simulation
Burn option: w/o close disc
Burn option: w/o verify disc
FS type: ISO9660_JOLIET
Burn mode: PACKET_INC

21:58:59, file(cl_DVDData.cpp), line(2954)
-> Begin new track: 1

21:58:59, file(cl_DVDData.cpp), line(2984)
-> Write data
Last write LBA: 0

21:58:59, file(cl_DVDData.cpp), line(3089)
-> End new track

21:58:59, File(cl_DVDData.cpp), Line(300)
-> Burning Fail, ErrCode: 0xeb020b88

==================================================================

Error Code : 0xeb020b88
NaTaS

Newbie

Joined: 30/08/2007 08:54:15
Messages: 1
Offline

Hi,
I have exactly the same problem, i am trying to burn a blu ray disc with Power2Go 5.0 and the application crashes before even going to actual burning stage.
I copy a local folder in my HD (24GB) to Power2Go clipboard, then it goes to verify stage after finished it goes to preparing and that's where it crashes at a certain percentage, i have noticed that if i lower the amount of data to be burn ( lower it to 17 GB) its able to finish, but i need to do fully use of the storage capacity of a blu ray disc.
My system is a P4 3.0 GHz, XP Pro, 2 GB RAM, i have contacted cyberlink support but they have not been able to help me.

do any of you have some advice?

regards




Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10378
Online

I've posted you both a PM.

Dafydd
[Moderator]

For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
martin

Newbie

Joined: 04/09/2007 15:41:24
Messages: 1
Offline

Hi,
I am getting the same 0xEB020B88 error. Any help appreciated.
cheers,
Martin
Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10378
Online

Martin,

Please send me by PM the following:
name and email address
P2Go version - look in help/About.

I'll pass the info on to CyberLink.

Dafydd

This message was edited 1 time. Last update was at 11/09/2007 00:53:21


For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
Edric

Newbie

Joined: 26/07/2007 22:40:49
Messages: 25
Offline

There is a patch, I suggest you update patch and try it again:

http://www.cyberlink.com/multi/download/dl_patch_390_24_ENU.html
Thomas

Newbie

Joined: 12/10/2007 07:52:55
Messages: 2
Offline

I'm getting the same error. I tried the patch, but it didn't make much of a difference. Any suggestions?
MillerLowlife

Newbie

Joined: 04/11/2007 00:03:32
Messages: 1
Location: Parts Unknown
Offline

I have the same error. Strange, since I just burned these type of files an hour ago with no problem. After the error, I tried burning the same files with Nero Express with no problems. I'm not saying this to bash CyberLink, as I was planning to post the error message of Nero had it not worked. I just purchased the Ultra package 2 weeks ago so I would think that the app (Power2Go) would have been updated to include the patch. I haven't had the best of luck so far with Ultra. I'm really a bit surprised as I have used PowerDVD for a number of years and been quite happy.
KERRY

Newbie

Joined: 09/12/2007 07:07:04
Messages: 1
Offline

Hi ive just got power 2 go and having same problems with error code its driving me mad. i used a dif program and the film burned fine without any problems. feel like ive wasted money buying power 2 go
Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10378
Online

Hi Thomas, MillerLowlife and Kerry,

I see you have all posted a concern about the Error code 0xeb020b88. If you send me by PM your full name, email address and country/location* I'll have a chat with customer support to see what can be done.

*I email you for data or provide you with data (attachments etc) - it's easier for me.

Dafydd
[Moderator]

For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
Mick

Newbie

Joined: 07/01/2007 10:18:34
Messages: 2
Offline

Hi folks,
I've got the same error using Power2Go 5.5. Using Vista Ultimate, 4gig ram, 300gig hdd and a liteon bd lh-2b1s writer. If there is a solution please advise.
Mick
Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10378
Online

Try: adjust the "Virtual memory" and it might work. Here are the steps:

1. Control Pannel->System
2. Click on "Advanced" Tab
3. Click on "Setting" in the "Performance"
4. Click on "Advanced" Tab
5. Click on "Change" and adjust the memory size more higher

Dafydd

This message was edited 1 time. Last update was at 07/01/2008 04:15:51


For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
Mick

Newbie

Joined: 07/01/2007 10:18:34
Messages: 2
Offline

Thanks Dafydd,
I tried increasing the memory size but still get the error. Anything else I can try?
Mick
Jim

Newbie

Joined: 08/01/2008 10:09:51
Messages: 3
Offline

Same error here.
When I try to burn multiple file to the TDK BD RE I get the fail.
If I burn one file at a time it works.
Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10378
Online

Hi,

I don't have a solution and more information is required.

Please explain what disc's you're attempting to write. CD or DVD?
What mb on the disc?
What options you're selecting?
Method used to place data?
Basically provide sufficient information in a bullet point
1
2
3
fashion so the fault can be replicated.

So far I have reports of this error on a CD write.

Please give more details - allows the fault to be pinpointed.

I will only gather and pass on the information to the right person in CyberLink.

Dafydd

For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
Jim

Newbie

Joined: 08/01/2008 10:09:51
Messages: 3
Offline

ok Dafydd here are the details.
Asus p4c800 Deluxe, Prescott 3.0ghz 800mhz HT, 2 gig ram
Visiontek ATI RADEON HD2400 Pro 256 AGP
250 gig seagate on SATA0, Lite-On LH-2B1S on SATA1
Windows XP Pro

Lite-On LH-2B1S comes packaged with Cyberlink BD Solution and
TDK Blu-ray BD-RE

Used power2go from the BD Solution install, to burn multiple files on the TDK Blu-Ray media. This fails after 13% or so.
When I burn one file at a time it works.

I appreciate your help

Jim


Edric

Newbie

Joined: 26/07/2007 22:40:49
Messages: 25
Offline

Dear All,

Can you provide me more information?

1. Operation steps?

2. What kind of task you used? (Data Disc? Music Disc? Video Disc?)

3. Disc drive information (Driver and Firmware info)
(1) Launch the P2Go
(2) Click on "Configuration"
(3) Take a snapshot for this dialog *note

4. DxDiag.txt
(1) Start-> Run
(2) Key in "dxdiag" then press "Enter" to launch the "Direct Diagnostic Tool"
(3) Wait for a miuntes, click on "Save All Information"
(4) Click on "Save" for save as a DxDiag.txt
Please upload your DxDiag.txt file.

Note:
1. Click the "Printscreen/ Prt Scr" on your keyboard
2. Launch painter, Start -> All programs -> Accessories -> Paint
3. Paste the screen capture there by pressing Ctrl+V
4. Save as ".jpg" file
Please click the "Attach File" for upload your file.

This message was edited 1 time. Last update was at 17/01/2008 19:23:56

Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10378
Online

Hi everyone with the Error code 0xeb020b88,

Please send a PM to Edric if you have the error message.

He'll need the details posted by him here, so have the data prepared and ready - tell him you have all the reports.


Thank you Edric - good to have you on board sorting the error out.

Dafydd

This message was edited 1 time. Last update was at 10/01/2008 09:45:39


For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
Jim

Newbie

Joined: 08/01/2008 10:09:51
Messages: 3
Offline

Edric,

here is the info you asked for - hope it helps.
I've wasted a couple days on this.

Task is Data - Blu-Ray
Trying to burn several .mt2s files saved from camcorder.
As I had said above, if I burn one at a time it seems to work, but as soon as I try more it fails. It will also fail with one file ove 200 meg.
It is also fails when I try to do a full erase on the disk.

Regards,

Jim
Hendry

Newbie

Joined: 21/01/2008 00:04:00
Messages: 4
Offline

Dear Jim,

May I know if the defective management option is enabled while you are burning BD-RE ? Besides, did you try another BD-RE disc ( I know the BD-RE disc is so expensive now ) ?

Many thanks.
shane

Newbie

Joined: 06/03/2008 08:54:41
Messages: 1
Offline

i have the same problem. gets to 75% and than i get the error code. anybody know of a fix yet?
Light

Newbie

Joined: 22/03/2008 06:19:48
Messages: 1
Offline

Hello,


PLEASE HELP:

I am trying to use a TDK CD-R (700MB) - tried burning a file that's 550MB and this is what I got from the P2GoLog:


User Name : Light
Company Name : CyberLink
CDKey :
OS Version : Microsoft Windows XP Professional Service Pack 2
C:\Program Files\Cyberlink\Power2Go\Power2Go.exe : Version 6.00.0929
CBS.dll : Version 7.7.2114

==================================================================

Total physical memory : 494MB (506736KB)
Free physical memory : 51MB (53068KB)
Memory load : 89 percent

Number of CPU : 1
CPU Name : Intel(R) Pentium(R) M processor 1.80GHz
CPU Speed : 1795 MHz

==================================================================

22.3.2008
Task Type : Burn Disc Image

15:07:09, File(cl_DiscCopyCD.cpp), Line(90)
-> Begin burning process
Current drive: <D: MATSHITA DVD-RAM UJ-831S 1.41>
Current writing speed(x): 24.0
====== Disc Info =======
Disc Type: CD-R
Disc Status: Blank, Appendable
Num. of Sessions: 1 Num. of Tracks: 1
Disc Capacity: 359847LBs
Free Size: 359847LBs Used Size: 0LBs
========================
->Burn from image
Burn option: w/ buffer underrun protection
Burn option: w/o simulation
Burn option: w/o overburn
Burn option: w/o verify disc
Burn option: w/o extra long disc

15:07:09, File(cl_Cdwrite.cpp), Line(2662)
-> Setup drive
Sessn: 1, Sessn type: Disc At Once
Disc physical format: CDROM_MODE1
Trk: 1, Trk mode: MODE1

15:07:09, File(cl_Cdwrite.cpp), Line(1953)
-> Start session
Sessn: 1, Start trk: 1, Last trk: 1

15:07:09, File(cl_Cdwrite.cpp), Line(1979)
-> Start track
Trk: 1, Track start addr(LBA): 0, Trk size(sectors): 263835, Sector size(bytes): 2048

15:09:09, File(cl_Cdwrite.cpp), Line(239
-> Write end/Close disc

15:09:11, File(cl_DiscCopyCD.cpp), Line(1573)
-> Burning Fail, ErrCode: 0xeb020b88

==================================================================

Error Code : 0xeb020b88

This message was edited 1 time. Last update was at 22/03/2008 12:36:43

Martin Bailey

Newbie

Joined: 04/06/2008 03:12:19
Messages: 1
Offline

I am also getting the same error. I was trying to burn about 22MB of files in UDF 2.0 format on a BD-R disc. I increased my swap file from 2048 to the recommended of 3096 (based on posts in this forum) but this made no difference. I have already (apparent ) made one coaster of a BD-R disc, so am worried about continuing with fresh discs (even the BD-RE disc supplied with the unit).

The software was supplied with the LG Blu-Ray internal writer unit. The drive is running the latest firmware and I have already downloaded the latest software patches.

What is the best way forward from here? What further information might be needed to diagnose the problem?

Below is my log file:



User Name : Martin Bailey
Company Name : Company
CDKey : MS73252792277646
OS Version : Microsoft Windows XP Professional Service Pack 2
C:\Program Files\CyberLink\Power2Go\Power2Go.exe : Version 5.50.3209
CBS.dll : Version 7.7.2003

==================================================================

Total physical memory : 2046MB (2095532KB)
Free physical memory : 892MB (913420KB)
Memory load : 56 percent

Number of CPU : 2
CPU Name : Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
CPU Speed : 2399 MHz

==================================================================

4.6.2008
Task Type : Data Disc

11:19:10, File(cl_DVDData.cpp), Line(191)
-> Begin burning process
Current drive: <G: HL-DT-ST BD-RE GGW-H20L YL03>
Current writing speed(x): 6.0
====== Disc Info =======
Disc Type: BD-R Sequential Recording
Disc Status: Blank, Appendable
Num. of Sessions: 1 Num. of Tracks: 1
Disc Capacity: 12219392LBs
Free Size: 12219392LBs Used Size: 0LBs
========================
Burn option: w/ buffer underrun protection
Burn option: w/o simulation
Burn option: w/ close disc
Burn option: w/o verify disc
FS type: UDF_200
Burn mode: PACKET_INC

11:19:11, file(cl_DVDData.cpp), line(3056)
-> Begin new track: 1

11:19:11, file(cl_DVDData.cpp), line(3087)
-> Write data

CDVDData: BurnDiscFunc: Error, hr = 4278389760
Last write LBA: 1152

11:20:10, file(cl_DVDData.cpp), line(3227)
-> End new track

11:20:10, File(cl_DVDData.cpp), Line(305)
-> Burning Fail, ErrCode: 0xeb020b88

==================================================================

Error Code : 0xeb020b88
Edric

Newbie

Joined: 26/07/2007 22:40:49
Messages: 25
Offline

This problem also happen from me.
I have a Sony BWU-100A, tried to burnt a Sony BD-R DL disc and got a same error message.

Cyberlink replied me them have investigate the problem was cause by BD dirve can not burnt BD-R DL disc. So I will send back drive to vendor for further.
Hendry

Newbie

Joined: 21/01/2008 00:04:00
Messages: 4
Offline

Dear Edric,

Actually, Sony BWU-100A should support BD-R DL disc. However, the issue you encountered may be related to the compatibility between drive and disc. Maybe you can try Panasonic or TDK's BD-R DL disc.

Regarding the certified disc for Sony BWU-100A, you can refer to the document "BWU100A Media Compatibility Guide" on http://sony.storagesupport.com/product/34#documents .
 
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