Wont Start

Edward1

Newbie Joined: Mar 01, 2011 04:59 Messages: 2 Offline

Solved by

Mar 01, 2011 05:14

I got Power2Go with my DVD drive. It has run for about a month.My HD has a fault which means I need to backup. I tried to start my power2go and the logo came up and then "POwer2Go has encountered a problem and needs to close" I found the error code is 0xc0000005. Tried uninstalling and reinstalling no good, do I need to used the cleaner first. Any help will save the items on the HD. I shoud say that Power2Go is not on said HD.
Thankyou

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Mar 01, 2011 05:21

Hi,
please contact the technical support

Br
Michael Technical Support

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Edward1

Newbie Joined: Mar 01, 2011 04:59 Messages: 2 Offline

Mar 01, 2011 05:35

Thankyou

ThomasDMitchell78

Newbie Joined: Jun 28, 2011 22:25 Messages: 1 Offline

Jun 28, 2011 22:30

I'm having the same Issue. I bought a JVC DVD R/W from woot.com a couple months ago.. Just took out of the box, installed Power2Go V4 (Windows XP OS). Dies (Encounters a problem) as soon as I start interacting with the software. Can't burn anything. Did you have any luck with technical support? I'm pretty disappointed.... Thomas Mitchell

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jun 29, 2011 04:25

Please help to post more information

http://forum.cyberlink.com/forum/posts/list/17720.page
Technical Support

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