"An Error occurred when opening this media file in Media library"

Sara_Batota

Newbie Joined: Sep 22, 2010 12:21 Messages: 10 Offline

Solved by

Feb 10, 2011 03:12

Hi all

I was trying open a vid in the program

it's .MP4 (as usual for me)

but a message tells me :

"An Error occurred when opening this media file in Media library"

So , is there anyway to solve this problem ?

Thanks

Kevin R.

Contributor Location: Deep in the Heart of Texas Joined: Aug 17, 2010 15:58 Messages: 320 Offline

Feb 10, 2011 07:57

Maybe the file is corrupted, because I have no problems with .mp4's.
Sorry I'm not more help!

Cheers!
Kevin R. Saving the world, one goofy video and meme at a time.

NicolasNY

Senior Contributor Location: Caracas Joined: Sep 28, 2008 17:49 Messages: 805 Offline

Feb 10, 2011 10:36

Hi Sara,

Can you please attach a MediaInfo text file of your .MP4 file?
That maybe help.
You find instructions about MediaInfo here:
http://forum.cyberlink.com/forum/posts/list/0/15931.page

Regards,
Nicolas

Sara_Batota

Newbie Joined: Sep 22, 2010 12:21 Messages: 10 Offline

Feb 10, 2011 15:36

@Nicloas, hi

The link isn't working 4 me =S

Kevin R.

Contributor Location: Deep in the Heart of Texas Joined: Aug 17, 2010 15:58 Messages: 320 Offline

Feb 10, 2011 15:50

Sara,
Try this..........
Create a Diagnostic File
Win7 operating system
Start icon > Click
In the Search box type in > dxdiag
On your keyboard select > Enter (return)
Select > save the information
save as ****DxDiag.txt
Replace the **** with your name so the file can be identified easily.
Example: johnsmithDxDiag.txt

XP and earlier:
Go to > Start
Select > Run
Type in > Dxdiag
Click > OK
Select > save the information
save as ****DxDiag.txt
Replace the **** with your name so the file can be identified easily.
Example: johnsmithDxDiag.txt

A diagnostic file is used by PowerDirector Technical Support to analyze your PC set up.

Also, please read the info at the front of this forum as well as try using the "SEARCH" option. Most of these issues have been addressed somewhere.
Good Luck!
Cheers!
Kevin R.
Saving the world, one goofy video and meme at a time.

NicolasNY

Senior Contributor Location: Caracas Joined: Sep 28, 2008 17:49 Messages: 805 Offline

Feb 10, 2011 15:59

Quote: @Nicloas, hi

The link isn't working 4 me =S

Yes becouse Mr. Dafydd (the administrator) have removed (dont know why).
Download MediaInfo from http://mediainfo.sourceforge.net/en

and also upload DXdiag file, like Kevin says

Sara_Batota

Newbie Joined: Sep 22, 2010 12:21 Messages: 10 Offline

Feb 11, 2011 13:37

Thanks , Kevin & Nicolas
Really appreciate your help , guys

Now it worked

Kevin R.

Contributor Location: Deep in the Heart of Texas Joined: Aug 17, 2010 15:58 Messages: 320 Offline

Feb 11, 2011 15:12

You are very welcome Sara. Thankful replies are always appreciated. Giving you good marks for that! ;

Saving the world, one goofy video and meme at a time.

SHEMZY123

Newbie Joined: May 26, 2012 23:52 Messages: 6 Offline

May 27, 2012 00:12

Please i know somebody asked this before but it was not answered in a way benifiting me.
I never had issues before but today i loaded up PD10 and when i went to load new clips i got an error message saying
"An error occurred when opening this media file in the Media Library..."
It doesnt understand my MOV. files and all my old projects are MOV. but now they dont play their visuals are gone its just audio. PLEASE HELP i am a music video director and i have so much work to do.

THANK YOU.

Filename	SHEMZYdxdiag.rar	Download
Description
Filesize	17 Kbytes
Downloaded:	495 time(s)

Shemzy Baby ... sounds cool when you whisper it.