Wrong activation code for PowerDVD 10 Ultra 3D Mark II

Honza

Newbie Joined: Jan 27, 2011 14:24 Messages: 4 Offline

Solved by

Jan 28, 2011 05:58

Yesterday I bought PowerDVD 10 and installed it. Now when I try to run it, a window appears wanting me to insert the activation code. Of course I entered or copy/pasted the code sent to me by Cyberlink ... and it was INCORRECT! So I immediately posted a support ticket and haven'ŧ received a reply since. I mean, how hard is it to generate a new activation code and send it to me?

I rented a couple of bluray movies with the intention to watch them in the evening and now I'll have to return them without even seeing them.

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Jan 28, 2011 09:38

Hi,
If you go to Cyberlink>suppoort and your account in there is a page with purchased software and the activation key for the product, just copy the appropriate one and paste in place or write it down.
JIm Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

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Honza

Newbie Joined: Jan 27, 2011 14:24 Messages: 4 Offline

Jan 28, 2011 10:43

Hi Jim, thank you for your advice. Unfortunately, it is the same key as I received in my email. And it doesnt work.

Seriously, generating a working activation key and sending it to me should take them one or two minutes at most. Do you have any experience with the Cyberlink support? How long does it usually take them to reply?

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Jan 28, 2011 10:54

I haven't had to much experience with them but when I did they usually responded within 4 days. But feel that support doesn't work weekends, and I am in West coast of Canada (time diffrence) and most of my quaries were on weekends. LOL
Patience...
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

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MUSTAFA

Newbie Joined: Jan 30, 2011 16:24 Messages: 1 Offline

Jan 30, 2011 16:27

I have the same problem as Honza with my PowerDVD10Ultra. Activation key supplied in the email does not work and is the same as the one under Cyberlink>Support.
I've sent a message to Customer Services but am disturbed that your issue still hasn't been resolved.

Honza

Newbie Joined: Jan 27, 2011 14:24 Messages: 4 Offline

Feb 02, 2011 03:07

Ok, I was angry the first couple of days but now I am totally spitting fire.

They say that software piracy would diminish if the software was at a reasonable price and easy to get. PowerDVD is neither. Guess how I will be upgrading to PowerDVD 11 and the whole media suite.

Cyberlink owes me money for the product and for the time I spent trying to get it to work.

Honza

Newbie Joined: Jan 27, 2011 14:24 Messages: 4 Offline

Feb 03, 2011 08:34

I gave up and sent a request for refund to the customer support.

Samoedaddy69

Member Joined: May 24, 2010 20:29 Messages: 93 Offline

Feb 06, 2011 08:36

Had the same problem with mine. I actually called the number for buying there software, and the lady talked to tech support for me.
Mine are upgrades from previous versions.
Anyways, tech support actually told her for me too purchase the full version. This made me hot cause I already bought this ONCE. This lady went back to them after I argued with her about this point.
She came back and issued me new key codes.
AWESOME RIGHT?!! They dont work either!!!!