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PowerDVD 7 DX DELL Stopped playing all BluRay
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joebro2010
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Newbie Private Message Location: Dublin Ireland Joined: Oct 19, 2010 09:21 Messages: 2 Offline
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Hi All

I have an XPS 420 with PowerDVD 7 DX for Dell with Windows 7 Ultimate and a BluRay Drive.

It has been working perfectly until the other day when I put in 'Moon' Bluray and it asked to be updated etc and now fails to play any bluray.

I have tried to delete restart and reinstall PowerDVD 7 DX for Dell but to know avail - as its starting to load the bluray the screen flashes and it asks contstantly to be updated - can anyone help as the machine is mainly use to watch blueray .....

XPS 420 E8500 CORE 2 DUO PROCESSOR 3.16G
1 XPS 420 RESOURCE DVD
1 ENGLISH - XPS 420 SYSTEM DOCS (UK POWER
1 MEMORY 4GB DUAL CHANNEL DDR2 800MHZ [4X1
1 19-IN-1 BLUETOOTH MEDIA CARD READER
1 HARD DRIVE 500GB SERIAL ATA NON RAID (72
1 4X BLU-RAY DISC DRIVE & DVD DRIVE WITH S
1 DISPLAY : NOT INCLUDED
1 SINGLE 512MB NVIDIA GEFORCE 8800GT CARD
1 AUDIO INTEGRATED HDA 7.1 DOLBY DIGITAL C
1 TV TUNER AND AVIO / ACCELLERATOR
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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,

you may check this thread:
http://forum.cyberlink.com/forum/posts/list/8830.page#40722

seems you need Firmware update for your drive

Br
Michael Technical Support

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joebro2010
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Newbie Private Message Location: Dublin Ireland Joined: Oct 19, 2010 09:21 Messages: 2 Offline
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Thank you Michael however I have updated the Firmware for the drive from the Dell Website already and still no change I'm afraid - even with restarting etc etc

Any other ideas ?

Thanks

Joe
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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,
suggest you also try to contact Dell support

Br
Michael Technical Support

Werde Facebook Fan
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