PD Ultra won't start in Windows 7 (64)

Mark D

Newbie Joined: Nov 02, 2009 23:33 Messages: 2 Offline

Solved by

Aug 14, 2010 21:06

Dear Forum Members,

Your wisdom and skill is needed for this woe be gone would be video editor! Briefly, here is my story:

So I buy a new computer and install programs and I'm really happy. Everything is working fine including PD Ultra (though I don't think I had updated yet). I didn't use the program for several weeks and then tried to start it and I only get to the splash screen and it stops with the following Windows error message:
Problem signature:
Problem Event Name: APPCRASH
Application Name: PDR8.exe
Application Version: 8.0.0.1930
Application Timestamp: 4a71b564
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 6b70bb69
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I've uninstalled and reinstalled and updated (per directions) and I continue to get the same result (won't start) and the same error message.

I will try and attach the dxdiag.txt file. Below are my system specs. Thank you for your help,

Sincerely,

Mark Denison

Windows: Microsoft Windows 7 Professional (64 bit), Version 6.1.7600
Internet Explorer: 8.0.7600.16385
Motherboard: ASUSTeK Computer INC. P6X58D-E
Memory (RAM): 6136 MB
CPU Info: Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz
CPU Speed: 2802.0 MHz
Sound Card: Speakers (Realtek High Definition)
Display Adapters: ATI Radeon HD 5850
Monitors: 1x; ViewSonic VX2433wm
Screen Resolution: 1920 X 1080 - 32 bit
Kingston 64Gb SSD (C:\=Operating System)
Hitachi 1 TB HD
Network Adapters: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
CD / DVD Drives: O: HL-DT-STBD-RE BH08LS20 | P: HL-DT-STDVDRAM GH24NS50 | Q: SONY DVD RW DRU-840A

Filename	DxDiag.txt	Download
Description
Filesize	50 Kbytes
Downloaded:	240 time(s)

Filename	DxDiag64.txt	Download
Description
Filesize	43 Kbytes
Downloaded:	281 time(s)

Windows: Microsoft Windows 7 Professional (64 bit), Version 6.1.7600
Internet Explorer: 8.0.7600.16385
Motherboard: ASUSTeK Computer INC. P6X58D-E
Memory (RAM): 6136 MB
CPU Info: Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz
CPU Speed: 2802.0 MHz
Sound Card: Speakers (Realtek High Definition)
Display Adapters: ATI Radeon HD 5850
Monitors: 1x; ViewSonic VX2433wm
Screen Resolution: 1920 X 1080 - 32 bit
Kingston 64Gb SSD (C:\=Operating System)
Hitachi 1 TB HD
Network Adapters: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
CD / DVD Drives: O: HL-DT-STBD-RE BH08LS20 | P: HL-DT-STDVDRAM GH24NS50 | Q: SONY DVD RW DRU-840A

Cap'n Kevin

Senior Contributor Location: Chebeague Island, Maine Joined: Dec 26, 2008 20:22 Messages: 2011 Offline

Aug 14, 2010 23:03

Hi Mark D,

I seem to recall...but my memory is fading from TMB (TooMany Birthdays)....and since you have a new computer that this may be the culprit.....but if your version of "Quicktime" is ....not sure how to state this....old....or not up to date...it may prevent Power Director from starting up.

May I suggest installing, or reinstalling or updateing your version of Quicktime on your PC?

I have version 7.6.6 and it opens fine in Windows 7 Homw Premium 64 bit.

I hope this helps...if not there will be other members that can assist you.

Regards,

Kevin

This message was edited 2 times. Last update was at Aug 14. 2010 23:08

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Mark D

Newbie Joined: Nov 02, 2009 23:33 Messages: 2 Offline

Aug 15, 2010 09:44

Dear Cap'n Kevin,

I just uninstalled QuickTime and voila! PD 8 loads like a charm. I think I removed some part of the QT install in the last week or two that made PD 8 & QT unstable.

Thank you for your timely and excellent diagnosis of my problem! That was very helpful.
Sincerely,

Mark Denison Windows: Microsoft Windows 7 Professional (64 bit), Version 6.1.7600
Internet Explorer: 8.0.7600.16385
Motherboard: ASUSTeK Computer INC. P6X58D-E
Memory (RAM): 6136 MB
CPU Info: Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz
CPU Speed: 2802.0 MHz
Sound Card: Speakers (Realtek High Definition)
Display Adapters: ATI Radeon HD 5850
Monitors: 1x; ViewSonic VX2433wm
Screen Resolution: 1920 X 1080 - 32 bit
Kingston 64Gb SSD (C:\=Operating System)
Hitachi 1 TB HD
Network Adapters: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
CD / DVD Drives: O: HL-DT-STBD-RE BH08LS20 | P: HL-DT-STDVDRAM GH24NS50 | Q: SONY DVD RW DRU-840A