PowerDVD 10 crashes starting Blu-ray disc playback (PowerDVD 9 works fine)

xmax

Newbie Joined: Aug 09, 2010 22:54 Messages: 3 Offline

Solved by

Aug 09, 2010 23:11

Hello,

On my system PowerDVD 10 crashes whenever I attempt to start Blu-ray disc playback. There is no error message - PowerDVD 10 simply exits. DVD disc playback works fine.

I have also tried PowerDVD 9 on the same system and it plays Blu-ray discs without a problem. DXDiag output is attached and software versions are detailed below (all latest). The only difference I can see is that PDVD9 contains extra Hardware Support data in Infromation tab (attached).

Also this article below suggests this may be a codec issue however I do not see the same keys in my registry (reg export with relevant keys attached): http://forum.team-mediaportal.com/codecs-external-players-55/no-dxva-cyberlink-codecs-win-7-a-80871/

I've wasted many hours on this - any help would be greatly appreciated. The reason I need PDVD10 working (other than the fact that I paid for it) is for Blu-ray 3D playback which PDVD9 does not support.

Thank you,
Max

Problem summary:
- PowerDVD 10 crashes when starting Blu-ray disc playback
- PowerDVD 10 plays back DVD discs with no problem
- PowerDVD 9 plays back Blu-ray discs with no problem

Software versions:
- PowerDVD 10 Ultra - Mark II - exe ver 10.0.1830.0
- PowerDVD 9 Ultra - Update 2528 - exe ver 9.0.2515.0
- ATI Catalyst 10.7

Filename	PDVD9_Info.txt	Download
Description
Filesize	1 Kbytes
Downloaded:	429 time(s)

Filename	DxDiag.txt	Download
Description
Filesize	30 Kbytes
Downloaded:	495 time(s)

Filename	Cyberlink.reg	Download
Description
Filesize	42 Kbytes
Downloaded:	1180 time(s)

JERRY

Newbie Joined: Jun 14, 2010 15:32 Messages: 3 Offline

Aug 12, 2010 10:20

I've been having similar problems. I found that if I play a DVD first, I can then play Blu-Rays.

If I try to play a Blu-ray after starting my PC, PowerDVD 10 MarkII closes. I then can't access the settings or play anything.

If I try to play a DVD after starting my PC, PowerDVD 10 MarkII plays the DVD fine. I can then play Blu-ray movies and access the settings.

If I turn off the automatic download setting and try to play a Blu-ray after starting my PC, PowerDVD pops up messeage stating there is a problem with the Display or Content and to download the checking tool from Cyberlink.

brandon87

Newbie Joined: Oct 14, 2010 02:32 Messages: 1 Offline

Oct 14, 2010 02:35

im having the SAME DAMN problem with 9 and 10, just crashes, i have TWO darn graphix cards too.. 2x GTX 260 geforces

and all my drivers are up to date, what can this bee!!!!

someone help... i need blu-ray to work!!!

xmax

Newbie Joined: Aug 09, 2010 22:54 Messages: 3 Offline

Nov 19, 2010 11:43

Update: Cyberlink support suggested clearing out temporary files etc. but that still didn't help - not sure how it could since I tried a clean OS re-install. Finally gave up and switched to a different system which worked fine.... for now.

NatMac

Newbie Joined: Nov 20, 2010 23:49 Messages: 1 Offline

Nov 20, 2010 23:55

I am currently having the exact same proplem with my PowerDVD 10 Ultra Mark II.

Has any one solved this as yet? $100 for a program that closes everytime I try to play a blu ray (which the the whole reason for my purchase) is very frustrating.

Any suggestions would be of great help!

ty vm.

Carlos

Newbie Joined: Apr 30, 2011 18:02 Messages: 1 Offline

May 22, 2011 23:56

I have the same problem but it also crashes with DVDs. I thought it was the computer but I am able to play DVDs without crashes using Media Player Classic. With PowerDVD 10 I consistently crash four or five times in every movie.
I am also frustrated because PowerDVD 9 did not play the Blu Ray at all (crashed immediately). So I purchased the upgrade and that works better but still crashes. Now I see PowerDVD 11 but I am getting tired of shelling money when I could have bought a stand-alone blu-ray player by now.

John

Newbie Joined: Aug 29, 2012 21:49 Messages: 4 Offline

Sep 12, 2012 18:34

DVD works fine, Blu-ray disc playback crashes every time. I used to get an error after it loaded 99% but the latest windows 7 update killed it (9-11-2012). HP did not supply disk set so I can't uninstall re-install as was suggested on another thread.

setter22

Newbie Joined: Sep 25, 2012 18:03 Messages: 4 Offline

Oct 04, 2012 19:29

Having the same issue here, pdvd 10 will play dvd's ok, but the minute i try to play a blu ray disk. The program simply closes. I had bought pdvd ver 9 ultra, (disk copy). This was then subsequently upgraded to ver 10. System is a new build with a fresh win 7 64 hp installation, all drivers etc are up to date.

John

Newbie Joined: Aug 29, 2012 21:49 Messages: 4 Offline

Oct 04, 2012 22:34

FIXED

I called HP tech support (my box is a desktop and is still under warranty). We uninstalled it, reinstalled it from the "recovery manager" program (search for it and run it) and it still didn't work (had me worried at this point but I remembered it didn't work when I got it either and had to apply a patch). The tech sent me a link to a patch, I applied the patch and it now works just like new (after the patch when it was new-LOL). The entire process took about an hour! Glad I bought the extended warranty on this thing.

After all this crap I discovered that it uninstalled the entire suite of programs so I'll have to reinstall all the other cyberlink products separately (hope it doesn't wreck the blu-ray player again!).

John

Newbie Joined: Aug 29, 2012 21:49 Messages: 4 Offline

Oct 04, 2012 22:38

setter22- if you have trouble you can do the same stuff as I did. I have all the steps fresh in my mind and I have the link to the "magic blu-ray patch" that got it going for me. My machine is the AMD 6 core h8-1050z with window 7 64 bit with cyber version 10 just like you.

setter22

Newbie Joined: Sep 25, 2012 18:03 Messages: 4 Offline

Oct 07, 2012 08:28

Hi John, any chance you could link this patch and let me know your steps to resolve this problem. Any help would be much appreciated.

John

Newbie Joined: Aug 29, 2012 21:49 Messages: 4 Offline

Oct 09, 2012 22:56

Hey, setter- I HAVE to finish my taxes this week or my CPA
AND the IRS are going to kill me (or send me to jail to die). But if you still have trouble after October 15th I'd be glad to help you...

setter22

Newbie Joined: Sep 25, 2012 18:03 Messages: 4 Offline

Oct 10, 2012 13:20

That would be great John, but yes, by all means take your time to sort out your taxes. Ill be fine waiting for a bit, really appreciate this. Thank you.

Martin

Newbie Joined: Oct 18, 2012 07:01 Messages: 2 Offline

Oct 18, 2012 07:02

I also have the exact same problem. John, if you could post the steps to fix the problem, that would be great! Thanks.

Wildcopper

Newbie Joined: Apr 13, 2011 12:33 Messages: 14 Offline

Oct 31, 2012 06:48

I had that problem (under Windows 7 x64) and I managed to somehow fix it by setting the powerdvd icon to "Windows 7" compatibility mode.

Martin

Newbie Joined: Oct 18, 2012 07:01 Messages: 2 Offline

Oct 31, 2012 07:08

I actually solved the problem by first updating windows 7 with the service pack and some other updates that were waiting, and then uninstalling, restarting computer and re installing powerdvd. The problem has gone away now.