AI Image Generator broke after August Update

BadWolf

Member Joined: Sep 10, 2015 09:45 Messages: 126 Offline

Solved by

Aug 29, 2023 15:30

after latest update today, the AI Image Generator feature no longer works. I click it but whatever I type or select, the button "Generate Images" never is clickable
If i wait a few minutes a pop up appears about no connection available.


Filename	vyn3.jpg	Download
Description
Filesize	7 Kbytes
Downloaded:	9 time(s)


Filename	cyb1.jpg	Download
Description
Filesize	25 Kbytes
Downloaded:	8 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Aug 29, 2023 16:43

I see the same thing, except I didn't initially see any message about a connection problem. However, it showed up a few minutes later.

Also, clicking the Inspiration button brings up an empty window for me:

I just submitted this on support ticket #CS002700077

This message was edited 2 times. Last update was at Aug 29. 2023 16:51

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Aug 29, 2023 23:09

Hello,

Received notice that CyberLink has determined what the problem is and will issue a hotfix via CAM soon.

Cheers
PhotoDirector Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

BadWolf

Member Joined: Sep 10, 2015 09:45 Messages: 126 Offline

Aug 30, 2023 06:07

Thanks for the prompt reply!

BadWolf

Member Joined: Sep 10, 2015 09:45 Messages: 126 Offline

Aug 31, 2023 09:50

The update released today has resolved the issue.

BadWolf

Member Joined: Sep 10, 2015 09:45 Messages: 126 Offline

Aug 31, 2023 13:04

i spoke too soon. it now generates the AI image, but never downloads it. Just sits at "importing" and never progresses.


Filename	cyb 2.jpg	Download
Description
Filesize	7 Kbytes
Downloaded:	9 time(s)