PowerDVD kept asking for an update after the blu-ray disc is loaded, and wouldn't play the Blu-Ray. After I applied the update the software kept telling it needed to update but then would say no update was available. The problem is it still wasn't playing Blu-Rays.

Pproblem with PowerDVD version 8 and 9 and I would NOT like to upgrade to version 10 if the problem will remain. I have reinstalled both versions (version 9 included in Media suite 8, and version 8 included with the new bluray player) but they still keeps requesting to update after I just did it.
My OS is win7 64-bit.
Pretty useless to buy a new Bluray player when it's not possible to use it for bluray discs but only ordinary DVD's.
Please give me some advice.

Additional info about my system:

PowerDVD 8.0.3228.50
PowerDVD SR Number DVD090821-07
Operating System Win7 64-bit
Bundles with Samsung SH-B083
VGA ATI Radeon HD5830
VGA driver version Catalyst 10.6
Audio device driver version SoundMAX integrated digital HD audio 6.10.2.6585
(interated on MB Asus P6T deluxe v2)
Display Samsung LE52A756R1MXXQ (TV monitor)
Connection HDMI
Singel monitor environment
AVG Antivirus

Additional info about my system:

PowerDVD 8.0.3228.50
PowerDVD SR Number DVD090821-07
Operating System Win7 64-bit
Bundles with Samsung SH-B083
VGA ATI Radeon HD5830
VGA driver version Catalyst 10.6
Audio device driver version SoundMAX integrated digital HD audio 6.10.2.6585
(interated on MB Asus P6T deluxe v2)
Display Samsung LE52A756R1MXXQ (TV monitor)
Connection HDMI
Singel monitor environment
AVG Antivirus

System Information
------------------
Time of this report: 7/6/2010, 12:32:29
Machine name: WIN7
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
Language: Swedish (Regional Setting: Swedish)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 03/08/10 11:45:19 Ver: 08.00.15
Processor: Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 4096MB RAM
Available OS Memory: 4088MB RAM
Page File: 2012MB used, 6160MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Enabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 5800 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x689E)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_689E&SUBSYS_30701682&REV_00
Display Memory: 2801 MB
Dedicated Memory: 1014 MB
Shared Memory: 1787 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Allmän PnP-bildskärm
Monitor Model: SAMSUNG
Monitor Id: SAM03BC
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.0029 (English)
Driver Version: 8.741.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 5/27/2010 19:02:04, 592384 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2BDE-11CF-2F75-7A10BEC2C535}
Vendor ID: 0x1002
Device ID: 0x689E
SubSys ID: 0x30701682
Revision ID: 0x0000
Driver Strong Name: oem9.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.741.0.0:pci\ven_1002&dev_689e
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: ATI HDMI Output (ATI High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: AtiHdmi.sys
Driver Version: 7.11.0000.7706 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 5/6/2010 11:21:46, 125456 bytes
Other Files:
Driver Provider: ATI Technologies Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital utgång (SoundMAX Integrated Digital HD Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_989B&SUBSYS_10438372&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ADIHdAud.sys
Driver Version: 6.10.0002.6585 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/5/2009 11:42:04, 475136 bytes
Other Files:
Driver Provider: AnalogDevices
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Högtalare (SoundMAX Integrated Digital HD Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_989B&SUBSYS_10438372&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ADIHdAud.sys
Driver Version: 6.10.0002.6585 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/5/2009 11:42:04, 475136 bytes
Other Files:
Driver Provider: AnalogDevices
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

dw dude i have fix for that just follow these instructions:-

1) Uninstall PowerDVD
2) Reboot
3) Install power DVD
4) Try to play a blu-ray, it will give you a message asking you
to update and take you to an IE page where you can download newest version .
Download and save this somewhere safe.
5) Close power DVD
6) Completley disconnect from the internet ie unplug your cable or
turn off wireless
7) Install the 'new' patch.
Try to play a blu-ray you will see the crap error message we were all
getting forcing you to update. Click NO.
9) Without closing PowerDVD click play again. As if by magic the blu-ray
will start.
It seems by saying no and installing whilst offline you get
around the farcical update.

any questions just ask hope that works for you.

Thanks for your tip but.......
I am sorry to say, but it didn't work for me!
I followed your instructions completely but the
problem remans.

I have a bad program that was included with the blu-ray player.
Happy me!

why dont you torrent a PD BD player (8,9 or10) ... and then do try these instructions again?

Am having the same problem. This is pretty bad support from CYberlink to not to respond to this issue inspite of so many people asking for it. Their software is also pretty crappy. It wouldnt uninstall well and even if it did, it will leave several things on your machine....

Cyberlink better address this...

install 'Revo Uninstaller' Works a treat choose the 'Advanced' mode for uninstalling it searches for left over registry files and program files on ur whole pc, even if you installed it on ur one of a partition in ur hhd that is.

Quote: Am having the same problem. This is pretty bad support from CYberlink to not to respond to this issue inspite of so many people asking for it. Their software is also pretty crappy. It wouldnt uninstall well and even if it did, it will leave several things on your machine....

Cyberlink better address this...

install 'Revo Uninstaller' Works a treat choose the 'Advanced' mode for uninstalling it searches for left over registry files and program files on ur whole pc, even if you installed it on ur one of a partition in ur hhd that is.

BHAVIK,

THe 9 steps you provided didnt work for me. I have power DVD 8. Any idea if it work for 8?

I tried to update with patches CyberLink.3228_TaRe43_R10_DVD100209-01
and
CyberLink.3228U_TaRe43_DVD090821-07

Thanks

Quote: BHAVIK,

THe 9 steps you provided didnt work for me. I have power DVD 8. Any idea if it work for 8?

I tried to update with patches CyberLink.3228_TaRe43_R10_DVD100209-01
and
CyberLink.3228U_TaRe43_DVD090821-07

Thanks

yes it should work with it - try uninstalling everything using revo uninstaller and choose 'advanced' when uninstalling the PD programs...it will basically uninstall the program and then scan you pc for any left over reg files and and other .dll etc files that may interfere with a fresh install and try it all over again. I should work, i have tried my self many times with PD ultra BD 8 and 9 im going to try it with 10 soon.

bump having same issue

SAME ISSUE!!!!

I have the same issue and have Ultra 10 build 2325.

Hi! I have been experiencing the exact same problem, and I hope that my post is not obsolete in that it is the 11th of Sept, 2012...

I purchased an external usb bluray read/write drive online from a vender in China. (This is a little suspicious.)
However, I was pleased to see that I also received a dvd containing several hundred megabytes of information on it - some of which being .exe application.
After downloading "CyberLink bd/hd suite" from this selection, I was provoked to update to version (10 I suppose).
PowerDVD (being included in the cyberlink suite) was also installed, from which I was supposed to read/write bluray and dvd etc.

DVD worked fine of course...Bluray did not. I received the "loop" as mentioned above.
I know that my laptop is not 1920 x 1080, and I know that it has an onboard intel graphics card that is probably not the ideal bluray prereq. To say the least, I was worried that it was this that kept me from playing bluray!
But NO, the software is malicious in that it intends for you to purchase its full components (of course -_!

THE SOLUTION
I then looked back to my dvd - I installed "anydvd" -a program that you can download as a free 21 day trial.
This program does something (not sure exactly all that it does). I am pretty sure that it disable certain properties of the disc that prevent you from copying it etc...
Anyhow, when this "anydvd" software is running, PowerDVD DOES WORK. My bluray movie (Gladiator if you must know) began running automatically!!
TO GET AROUND THE FREE TRIAL
I also was gifted from the chinese a program called "fox killer." This program bypasses the registry and encryption techniques on your pc to allow the 21 day free trial to continue without end.

Hope this helps Seth

Power DVD 9. Version 9.0.4105.51
LG Blu-ray BH10LS30. Latest firmware.
Windows 7 Professional 64 bit.


I have the same problem. As this thread is now 2.5 years old, I'm hoping Cyberlink has a solution to it. PowerDVD loops, asking over and over again to install a software update. Here is a screen capture.


The suggestion in this thread, and several others which relate to this same problem, to install AnyDVD is not a solution. AnyDVD works by removing the blu-ray encryption. It is free for a month, and then you have to purchase it. PowerDVD should be able to play blu-ray disks without any help from third-party programs.

I have been having the exact same problem, but I just figured out what I was doing wrong.

The BD disk I was inserting was in 3d. I inserted the regular BD movie and it ran fine. Then I ejected it and tried the 3d version again, and voila! Worked like a charm.

The update is supposed to enable you to run 3d Blu-ray Disks, but this function won't work until you try a regular BD first.