First I downloaded PowerDVD 10 Ultra and installed where it would coninually start to load but then give me a dialog box stating I had to update Cyberlink to continue playback. When I would say okay it would then start all over again, load, must update etc.

I submitted a ticket which resulted in my removing the original installation and installing a different PowerDVD 10 download.

Now when I attempt to play a blu ray I see the disc region select box with no remaining changes left and I get the Internal Error 800401F9 to pop up.

Again I have submitted a ticket for this.

Has there been a definitive resolution for this error for version 10? It took a week to get the first reply from Customer Service so If I'm going to have to get my money back I've got to move a bit faster to still fall within the 30 day time limit.

Thanks