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PowerDVD 9 Ultra getting error code 0024 when playing blu-ray title
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COLEMAN
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Newbie Private Message Joined: Dec 19, 2009 16:43 Messages: 9 Offline
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I purchased PowerDVD 9 Ultra a week ago. I never get it to play blu-ray title. It keep getting error code 0024. I tried to get help from Cyberlink, but they can help me through some kind of blog communication only.

I'm getting tired of waiting and going back and forth on it. It wastes too much time trying to get it resolve this way. There must be a way to get help with live person without have to pay for the service. When I paid for a brand new product I expect to get a live person for help.

For now, I'm using AnyDVD HD trial version with PowerDVD 9 Ultra. It can play any blu-ray movies now, but I want to get it fix so that I don't have to pay for AnyDVD HD. Below are some of thing I did so far.

To make sure my PC is fresh, I formatted the entire hard drive and loaded a fresh Vista. I updated the latest Ati Radeo HD 3450 driver and 2528 patches. I'm still getting the error code 0024.

Is there any other solution? Thanks.
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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,

please post your DXDIAG and BD Advisor log here

Br
Michael Technical Support

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COLEMAN
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Newbie Private Message Joined: Dec 19, 2009 16:43 Messages: 9 Offline
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Thank you very much for your reply. The DXDIAG and BD Advisor files are enclosed.
 Filename
BD Advisor.doc
[Disk]
 Description
 Filesize
52 Kbytes
 Downloaded:
846 time(s)
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
39 Kbytes
 Downloaded:
528 time(s)
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COLEMAN
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Newbie Private Message Joined: Dec 19, 2009 16:43 Messages: 9 Offline
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Hi Micheal,
I provided the requested information a week ago. Have you get a chance to review it?

Thanks.
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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi Coleman,

we are currently checking this issue - please stay tuned.

can you please post me your Support Ticket number via PM?

Thanks
Michael Technical Support

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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Please also update your VGA driver to more recent Version - it looks if he driver you use is from 2008...

Br
Michael Technical Support

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JEFF
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Newbie Private Message Joined: Jul 11, 2010 18:32 Messages: 1 Offline
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I'm having the same problem and have upgraded everything. The problem is realted to PowerDVD 9's AACS algorythim and not drivers. I really wish Cyberlink would find a fix for this problem.
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Saaber
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Newbie Private Message Location: Saaber Joined: Apr 05, 2009 14:34 Messages: 16 Offline
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Numerious users have this problem, did anyone ever get it resloved from Cyberlink support?

PowerDVD 9 Ultra Patch 2227 Keeps Prompting for AACS Update
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Author Message
02/01/2010 12:12:01 Subject: ReowerDVD 9 Ultra Patch 2227 Keeps Prompting for AACS Update

Saaber

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Joined: 05/04/2009 11:34:40
Messages: 6
Location: Saaber
Online
A Dell XPS 420 needs a firmware update to the bluray drive to improve playback.
--------------------------------------------------------------------------------

Release Date: 8/20/2009
Version: 7D16, A04
Download Type: Firmware
File Format: Hard Drive
File Size: 4 MB

Description
Windows/DOS firmware flash update for PLDS DH-4B1S BD-RE

Level of Importance: Urgent
Dell highly recommends applying this update as soon as possible. The update contains changes to improve the reliability and availability of your Dell system.

Important Information
1) Please close other applications before updating.
2) While the firmware is updating, please don't turn off the computer.
3) Please reboot the computer after the firmware update is completed.

Compatibility
Systems Operating systems
XPS/Dimension 410/9200
XPS/Dimension 420
Studio XPS Desktop 435T/9000
Vostro Desktop 220
Vostro Desktop 220s
Vostro Desktop 420
XPS/Dimension 430
XPS/Dimension 625
XPS/Dimension 630i
XPS/Dimension XPS 720
XPS/Dimension XPS 720 H2C
XPS/Dimension XPS 730
XPS/Dimension 730x
Microsoft Windows Vista 32-bit
Microsoft Windows Vista 64-bit
Microsoft Windows XP
Microsoft Windows XP x64


Fixes and Enhancements
- Improve read compatibility with CPRM media.
- Improve playability of Blu-ray movie.


Additional Information
This is a Windows/DOS based firmware flash update for PLDS DH-4B1S SATA HH 4X BD-RE








02/01/2010 17:15:12 Subject: ReowerDVD 9 Ultra Patch 2227 Keeps Prompting for AACS Update

danabu

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Joined: 27/12/2009 01:34:57
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Thanks for the tip on the Dell XPS 420 firmware. I tried to run it, but it says that there is no disk detected that needs updating. I'm using an external Buffalo Mediastation Blu-ray drive (http://www.buffalotech.com/products/optical-drives...on-8x-external-blu-ray-writer/) , not anything from Dell - that probably explains why the Dell firmware update didn't do anything.

Any further ideas?

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03/01/2010 10:00:06 Subject: ReowerDVD 9 Ultra Patch 2227 Keeps Prompting for AACS Update

SCOTT

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Joined: 31/12/2009 04:15:33
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I too am having this issue after trying to play the new Star Trek movie.. It wants to update the AACS keys and indicates that it has done so but in reality has not.

Furthermore, I think that when a new title is inserted that requires an AACS key update, older AACS keys are invalidated until the new keys are installed, which is not happening.

The work-around is to use anyDVD to by-pass AACS or just to play the blu-ray titles in a normal "connected to the TV" blue-ray player that does not have this AACS hang-up!

I think cyberlink should study how normal stand-alone connected the the TV players work and try to make this less of a tinkering experiment and more user friendly as people should not have to pay extra (if they don't want) for anyDVD especially if there system id fully HDCP compliant.

Instead of spending 80 - 140 bucks for this software, people that don't want the hassle could just buy a Sony or Samsung Blue ray player at Sam's club or Walmart for around 125.00 bucks.

Luckily I bought anyDVD when I had on old non-HDCP compliant system and have since upgraded my computer but I am glad I kept anyDVD around :
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03/01/2010 22:43:17 Subject: ReowerDVD 9 Ultra Patch 2227 Keeps Prompting for AACS Update

John

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Joined: 02/01/2010 21:52:02
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Has anyone worked out a fix for this yet? My drive has been down all weekend. I have uninstalled PowerDVD 9 then reinstalled it and the patches with my firewall down. This has had no effect. I rented the new Blu-ray "star trek" and "Management" DVDs from Blockbuster was prompted to load the "CyberLink.2320(TaRe45)(a)_DVD091223-02" patch and now the drive that has worked all year for me is stuck in this same Error code 0024 loop. I logged a help request with the CyberLink website yesterday and have heard nothing. I'm running Vista on a home build with Norton 360. I'm out $10 on the rental and wondering what is going on....
This message was edited 1 time. Last update was at 03/01/2010 22:51:31

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15/06/2010 13:17:10 Subject: PowerDVD 9 Ultra Patch 2227 Keeps Prompting for AACS Update

Michael

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Joined: 13/06/2010 09:06:55
Messages: 19
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This is the exact same issue I'm having did any of you figure out how to fix this?
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15/06/2010 13:22:31 Subject: PowerDVD 9 Ultra Patch 2227 Keeps Prompting for AACS Update

KURT

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Joined: 26/12/2009 09:26:59
Messages: 5
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Cyberlink has been running me around for months on this. I have described it and described it and described it to them. They even had me try version 10 -- no luck. At one point, they promoted the problem to a "higher department" (actual developers) who couldn't reproduce it in one try and gave up.
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15/06/2010 13:29:20 Subject: PowerDVD 9 Ultra Patch 2227 Keeps Prompting for AACS Update

KURT

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Joined: 26/12/2009 09:26:59
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For clarification: by "running me around" I mean I have 11 tickets with Support dating back to last year.
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15/06/2010 13:30:59 Subject: PowerDVD 9 Ultra Patch 2227 Keeps Prompting for AACS Update

Michael

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Joined: 13/06/2010 09:06:55
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Ugh that really doesn't fill me with confidence. Can you still find the 2201 patch anywhere where this was working?
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15/06/2010 13:37:49 Subject: PowerDVD 9 Ultra Patch 2227 Keeps Prompting for AACS Update

KURT

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Joined: 26/12/2009 09:26:59
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I imagine the only people "legally" distributing 2201 would be Cyberlink, and they've apparently moved on to versions with bugs they can't fix... Grrr...
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15/06/2010 13:39:52 Subject: PowerDVD 9 Ultra Patch 2227 Keeps Prompting for AACS Update

Michael

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Joined: 13/06/2010 09:06:55
Messages: 19
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I have actually found version 2201, it takes me to the page to download it when I first install powerDVD. Unfortunately I get the same issue with version 2201 AND 2528.

Whats really annoying is that this was working perfectly on this very PC before I upgraded to windows 7.
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15/06/2010 14:43:29 Subject: PowerDVD 9 Ultra Patch 2227 Keeps Prompting for AACS Update

Michael

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Joined: 13/06/2010 09:06:55
Messages: 19
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Some good news for you all! I seem to have got it working!

Heres my steps if any of you want to try.

1) Uninstall PowerDVD
2) Reboot
3) Install power DVD 9
4) Try to play a blu-ray, it will give you a message asking you to update and take you to an IE page where you can download version 2201. Download and save this somewhere safe.
5) Close power DVD
6) Completley disconnect from the internet ie unplug your cable or turn off wireless
7) Install the 2201 patch.
Try to play a blu-ray you will see the crap error message we were all getting forcing you to update. Click NO.
9) Without closing PowerDVD click play again. As if by magic the blu-ray will start. It seems by saying no and installing whilst offline you get around the farcical update.


I have managed to make this persist after a full shutdown and when connected to the internet so it seems to be a 1 time thing. However do NOT under any circumstances install any later patches when prompted. I did just to play devils advocate and hard to start all over again with those 9 steps.

Hope this helps

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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,

if you encounter this issue - please get in contact with our support team and ask for clean uninstall instructions

Br
Michael Technical Support

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Saaber
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Newbie Private Message Location: Saaber Joined: Apr 05, 2009 14:34 Messages: 16 Offline
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Michael,
I just did a clean install of Windows 7 on a new hard drive and upgraded my ATI card to a Radeon 5700.All drivers are up to date. I then installed Power DVD 9. I still have the loop problem, which I had prior to this clean install. Are you suggesting that uninstalling Power DVD and reinstalling will correct this problem?

This message was edited 1 time. Last update was at Sep 06. 2010 10:40

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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Dear Saaber,

can you please help to post:

- original PDVD Version and SR-Number of the version you installed first?
- confirm that there is no other Software installed so far - but the issue still happens?

I will try to reproduce it in our labs.

Br
Michael Technical Support

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Saaber
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Newbie Private Message Location: Saaber Joined: Apr 05, 2009 14:34 Messages: 16 Offline
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PowerDVD Verison 9.0.2528.51, SR Number DVD091203-02
The only programs installed are Adobe Reader 9, Avira AntiVir Personal Antivirus, DX, Silverlight, Windows Firewall. The PC is used as a Media Center, so other than the Windows 7 Home Premium Edition 64-bit software the amount of software installed is very limited. A Philips PLDS DH-4B1S is the drive used to play blu-ray discs. Turning off the antivirus and firewall has not enabled the installation of the AACS update.

This message was edited 1 time. Last update was at Sep 06. 2010 10:35

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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Dear Saaber,

sorry but the info you provided is not complete - you provided the SR of and Version of the PDVD after installing the patch.
But to reproduce your issue I need the originally installed Version - before applying the patch

thanks and Br
Michael Technical Support

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Saaber
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Newbie Private Message Location: Saaber Joined: Apr 05, 2009 14:34 Messages: 16 Offline
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The version which I orginally purchased and add when doing a new install is:
PowerDVD 9 Version 9.0.1501.0
SR Number DVD090206-01
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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Dear Saaber,

on our side we can reproduce this issue when use ODD with outdated Firmware - kindly check if you ODD uses the latest firmware

BR
Michael Technical Support

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