Error 80040111 and questions.

Lefuret

Newbie Joined: Feb 23, 2010 12:41 Messages: 6 Offline

Solved by

Feb 23, 2010 12:51

Hello,

I'm new to Blue Ray Disc world.

I bought a new PC with a LG PLayer.

BD ADvisor is ALL green on my system.

PowerDVD is from BLue Ray disc Suite bundled with LG Player

I can read DVD perfectly. Every time I try to read a BLue Disc; I have the following error : 80040111
Internal Error with no text message.

I have tried My own 7.0 PowerDVD version, I have the error, I tried to patch the version to 7.3 , Same 8004011 Error. I downloaded a PowerDVD 9 Trial version and I have always the same error. Please help me, I would like to buy the PowerDVD9 but I want to be sure before everything works.

Thank you very much and sorry for my bad english

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Feb 23, 2010 17:15

Hello,

can you shortly update which Antivirus Software you use?

Br
Michael Technical Support

Werde Facebook Fan

Lefuret

Newbie Joined: Feb 23, 2010 12:41 Messages: 6 Offline

Feb 24, 2010 02:05

Yes

I'm Using MSE / Microsoft Security Essentials with Windows 7 Firewall

I tried to start my PC without Microsoft Security Essentials
with msconfig , I unchecked the MSE start command line but I still had the 8004011 error

Thank you

This message was edited 1 time. Last update was at Feb 24. 2010 02:25

Lefuret

Newbie Joined: Feb 23, 2010 12:41 Messages: 6 Offline

Feb 24, 2010 10:15

I attach a file from Cyberlink BD Advisor for various informations
about my system

Hope this helps.

Thank you

Filename	DEBUG_CLDetect_LOUISE_2010_02_24_16_13_36.html	Download
Description
Filesize	12 Kbytes
Downloaded:	518 time(s)

Lefuret

Newbie Joined: Feb 23, 2010 12:41 Messages: 6 Offline

Feb 26, 2010 10:34

Hello,

I have totally formatted my PC and Installed Windows 7 64 bits again

without any other programs nor antivirus I immediately have installed PowerDVD9

I tried to read a Blue Ray disc and I receive Error 80040111

Hope this helps

Lefuret

Newbie Joined: Feb 23, 2010 12:41 Messages: 6 Offline

Mar 07, 2010 13:15

I am very disapointed. I have the feeling cyberlink support is mocking me !
This is not serious, I have open a ticket for my problem
and I have to send dxdiag files and results from a cyberlink tools designed to help. this is normal but....

now the support is asking me to close antivirus, to start it; to install a new version , then to uninstall , to take a screenshoot of the error etc...

I have the feelinh they can't help me, I do'nt want to waste my time making installtions and uninstallations of things

I give up with PowerDvd, I will Not buy the 9 version

Lefuret

Newbie Joined: Feb 23, 2010 12:41 Messages: 6 Offline

Mar 17, 2010 15:31

Finallly I found and solve the problem

I post this message for others who could have the same issue.

My problem was because of my windows version the N one WITHOUT media player, and I need this for a "layout" of codec for windows

I just downloaded and installed Windows Media feature
HERE

Everything is fine now.

Have a good day