Of course this has happened to me! Quite a few times, I just thought I overtaxed my computer.
If I recall correctly, and I rarely do, I was probably trying to do too many things at once, just not sure what they were, but it does happen on both machines. Probably a scenario where I was editing, had the internet open, maybe photo program, too. No details, but when it happens again... HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote: 3. Please make sure you have applied the patches/updates in order - ALL of them. I'm of the opinion the patches repair specific parts. 2316 had problems and needs these patches.

Quote: 6-4. ALWAYS save pds/project files to a new name NEVER overwrite a named file OR use the "SAVE" option.
6-4-1. Saving in numerical order project001.pds etc ensures you retain a copy of your last action and have a fall back.

All though the excerpts above are not directly related to this issue...Why do I still feel like I am Beta testing? I love Beta Testing so that isn't a problem....

Having said that....This "gray screen" video crash happens to me all the time (on an ongoing basis) in PD9 with other graphic programs open (like Photoshop CS5)! I thought this was a new feature in PD9...noo not really a "feature". I just close and restart the PD9 program...I adapted.

It is hard to tell exactly what is causing it without a true beta test process or QA.

For example...I just added my first SmartSound clip to a PD9 project...and IMMEDIATELY crashed PD9. Doesn't crash EVERYTIME I open the project...but consistently enough that I point at SmartSound..of course..I also used a TITLE..so who knows... Forum search shows SmartSound is still a problem. I speculate that if we knew the CURRENT "potholes" to watch out for in PD9, we could use it better.
http://directorzone.cyberlink.com/video/515851

Hi Fred,

thank you for your input.

I feel an update is in order to explain matters a little more.

The grey interface issue has only been reported, as far as I'm aware, on the forum once and I answered it, a good while ago to. I couldn't find the thread.

I "recently" raised the issue with CL (I tried to localise the cause on my system and suspected my own GPU, but...) who wanted to know what editors had had the problem. So to get me out of a "moaning mini" jam, I posted a "maybe you have to" post on the forum.

This isn't so much beta testing as getting information confirmed and editors working together and comparing notes...

I just felt I was moaning without ammunition.

Thanks so far - more input please.

Coincidence or what??

Sorry, in my excitement, forgot to switch the "track cursor" option on!

Do I get a new laptop prize or something for capturing the elusive bug??

Cheers
Adrian Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.

"Something" - will a "sherbert fountain" do?

ha ha

will a "sherbert fountain" do?

Only if I can edit PD10 on a sherbert fountain !!

Cheers
Adrian Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.

I get this alot as well, and i have to move my cursor over each button to get them back.

Dafydd: This "greying out" happens to me randomly as well. "I say randomly" because I haven't been able to find any consistent cause. I am usually editing two-hour SD videos.

I have found that sometimes clicking on the PD menu icon at the very top left of the screen a time or two pulls it back. It does not seem to be a very consistent bug.

Have a great day.

Regards,
-Phil Windows 10 Pro x64
Dell XPS 8930
Intel CoreT i7 (4.6 GHz)
32 GB DDR4-2666 RAM
1 TB PCIe -x4 SSD
NVIDIA GeForce RTX 2060
PD14 Ultimate x64, 4207
CD4 Ultra and AD6 Ultra
Bleeping Computer Malware Response Instructor

Well, Bevan, seems you've opened a can of worms here!
Can anyone remeber if this happened in 8? I thought it did. Not sure now. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Yeah, look how silent everyone has been . I bet each thought it was their computer.

PD8 - not for me it didn't. Sidestepped that one easily Go-on, throw another crab ball and see if I can hit it . I've played cricket, old boy and can whack 'em to the boundary!

Can anyone remember if this happened in 8?

What was PD8?

Actually, what was this thread about? Barry won't know what cricket is - I think it's a sort of sophisticated baseball with incomprehensible rules and protocols.

Cheers
Adrian Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.

I know enough about cricket to know where to shove the bat. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

I just left it!


Just something.
https://www.petitpoisvideo.com

Incomplete grey screens in PD9? YES! Randomly. Same symptoms as others have described... except - Fred - mine does it when NOTHING else is happening.

Corrected by a quick jiggle? YES!

Thought it was just my PC? YES, at first, but I seem to recall someone else mentioning it. Did a search for "disappear" and this was the only reference I could find http://forum.cyberlink.com/forum/posts/list/15892.page#77982

Happen in PD8? NEVER!

An th r in om ete p st -

T ny


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Corrected by a quick jiggle?

Can I watch Barry jiggle?? (quick or slow, either would give us all a thrill)

Could go viral on youtube??

Cheers
Adrian


Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.

Certainly, many a splendored thing has happened with PD9,
but never this!

Which build(s)?
What on earth did you do ? ......
Just something.
https://www.petitpoisvideo.com

A short video of the jiggle would be nice...
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!

I'm not a jiggler, I prefer to Watusi to skiffle music, the collision of cultures just freaks out the band.


Nina, ALL builds of 9, to my recollection. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Well, I was just trying to be kind...so MUCH bad can be said about this product, I hesitate to start, for fear that I will not be able to STOP!!!

It makes my lowly VCR tapes and Family videos (yes, HD) and loads to YouTube, and has "reasonably" straightforward (with PDSPEED and a few cutom profiles added) editing functions, so I try to keep the new kids interested, and informed.

I have, over the years amassed MANY programs and MANY versions of each (I get long in the tooth they tell me), and NONE of them have ever been FIXED..just updated to a new set of "features and enhancements" (can be read as buggy actions).

Talk about pain...I am still chasing the location of network setups, through all the versions of WINDOWS...do they REALLY need to move that stuff in every version!!!!??

So yes...it (the graying out) probably happens all the time, regardless of what is or has been run, but I just adapt and have developed a method of backing up my work that prevents me from "melting down", too much.

What does char my wick, is the large group of individuals, that try and run heavy resource hitting products on OLD technology...then complain that the program is CRAP (present company excepted)!. Look, just because your old machine ran the old program fine..and you can't seem to understand how video card resources are related to video production and DVD Burning, doesn't mean that the program is BAD! Get a new machine to leverage new technology (and yes...new drivers WILL be required!!) and quit complaining when the program causes your Model"T" to hiccup!! I am sad that I had to retire my IOMEGA Buz, but life moves on!!

I did say this was not pointed at the Seniors here, didn't I?? So...no flames!!! We have scars, but they are like the tattoos that define and bind us!!! Yes, my program has "issues" all the time. But I have tried the others and I like where I am, thanks!!

If they just paid the one guy at CYBERLINK that still works on the code a little more...maybe he would work harder!!!