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Would someone @ Cyberlink please explain to me why your program is killing my PC on purpose
MrJoshua [Avatar]
Newbie Joined: Jul 05, 2014 21:26 Messages: 19 Offline
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As the title says i have been suffering from constant PC hickups heat issues bad SSD performance for 5 months, i knew what was causing all this, some program keept changing my power plan, and there by doing havoc to my PC because i use the software that came with my MB to control every aspect and monitoring temps hdd and ssd performance and take action if anything false out of my parameters.
Now like most other software the program is only effective if it has the full control and nothing interfears with the settings elsewhere.
Now for some reason pdr has taken it on it self to keep adjusting my power plan setting like screen timeout (annoying as hell on a dual screen setup) and for some god darn reason changing my hdd power off setting.
What possible reason could pdr have for changing my powerplan settings? anyone? NONE PDR SHOULD NOT EVEN CONSIDER CHANGING MY POWER SETTINGS.

i will provide the log
Log Name: System
Source: Microsoft-Windows-UserModePowerService
Date: 07/05/2018 04:23:27
Event ID: 12
Task Category: (10)
Level: Information
Keywords:
User: SYSTEM
Computer: Asus-Z97
Description:
Process C:\Program Files\CyberLink\PowerDirector15\PDR.exe (process ID:8552) reset policy scheme from {4cbed35f-1391-4afc-97bc-0c375ebf2220} to {4cbed35f-1391-4afc-97bc-0c375ebf2220}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-UserModePowerService" Guid="{CE8DEE0B-D539-4000-B0F8-77BED049C590}" />
<EventID>12</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>10</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2018-05-07T02:23:27.762398500Z" />
<EventRecordID>1576</EventRecordID>
<Correlation />
<Execution ProcessID="892" ThreadID="1216" />
<Channel>System</Channel>
<Computer>Asus-Z97</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="ProcessPath">C:\Program Files\CyberLink\PowerDirector15\PDR.exe</Data>
<Data Name="ProcessPid">8552</Data>
<Data Name="OldSchemeGuid">{4CBED35F-1391-4AFC-97BC-0C375EBF2220}</Data>
<Data Name="NewSchemeGuid">{4CBED35F-1391-4AFC-97BC-0C375EBF2220}</Data>
</EventData>
</Event>

I consider this kind of action by your software as a malicious intent
US Law on this:
Malicious Intent Law and Legal Definition
Malicious intent
refers to the intent, without just cause or reason, to commit a wrongful
act that will result in harm to another. It is the intent to harm or do
some evil purpose.
ofc my PC is not a person but your programs action is commiting a wrongful act and evil purpose to me by killing my SSD because of the changes and i do not think for 1 sec you will provide me with a new 500 gb ssd when i breaks you will have some lawyer saving your a..
<div> </div>
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
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Hi,

Have you raised the issue with CL Support? If so have you had a response from them?

I have not come across this issue before, so I'm sure it is not a widespread problem.

While I understand your frustration, I can't see where the malicious intent would come from, CL would have no material interest in the scenario you describe so....?

If you have, or when you get, a CS Ticket No. please let me have it and I can ask how the issue is being resolved.

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New]
Hi,

We were told that you did not contact CyberLink Customer Support about this. We did though receive this information for you from them:

"The Windows system library “Powrprof.DLL” provides the function for software developers to use standard Windows API to manage platform power plans when implementing specific functions. It is a standard Windows function for software developing when necessary and very common behavior in all kinds of software when necessary.

In PowerDirector, there are several functions, such as producing video, burning discs, or previewing video, that manages the platform's power plan to prevent it from entering sleep mode or hibernate mode during these events.

After the function is complete, PowerDirector returns the power scheme back to the original settings.

Here is the Microsoft webpage of Power Management functions is for your reference:
https://msdn.microsoft.com/en-us/library/windows/desktop/aa373163(v=vs.85).aspx
"

Cheers,
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
pmikep [Avatar]
Senior Member Joined: Nov 26, 2016 22:51 Messages: 285 Offline
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Wow, Moderator, you went beyond the call of duty on this one. Unfortunately, I expect that you'll find that Proverbs 23:9 will apply in this case.
tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
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I agree that it is better to trust the preacher than the lying fool. lol
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