cant Download my PD15 from anywhere

dreem12

Newbie Location: dubai Joined: Jan 26, 2015 01:55 Messages: 2 Offline

Solved by

Feb 20, 2018 06:36

its been 3days sice Customer Service ignore my Ticket and i cant Download my PD15 Ultra from anywhere i was loyal custmer since PD9 but its seems its End here they refuse to give me my Paid app , if they wont fix it why i will buy new good app from other compines that respect ther customers.

This message was edited 1 time. Last update was at Apr 12. 2018 21:50

so sad

Longedge

Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline

Feb 20, 2018 08:52

The first thing I have always done when downloading any software is to write all the installation files together with receipts and installation keys to 1. high quality CD or DVD 2. an external USB drive that I set aside for the purpose and 3. My NAS RAID1 drive. At that point I have got 5 x copies of all the files and only then do I start installing.

Once you've bought something, it becomes your responsibility to look after it but I'm sure that eventually customer support will provide you with another download link given that you have provided proof of purchase.

Gx3k

Newbie Joined: Nov 26, 2016 14:28 Messages: 2 Offline

Apr 12, 2018 20:40

Same problem here. I have kept the emails but the download link are no longer usable. Please help.

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Apr 12, 2018 21:54

Quote Same problem here. I have kept the emails but the download link are no longer usable. Please help.

Hello,
The download link is only valid for a limit time. What Longedge is suggesting is that users back up the downloaded program files.

Anyway, you need to contact CyberLink Customer Service to get a new download link. Be sure to provide them with your purchase confirmation email/ number or receipt.

Once submitted, let us know and we can pass on your ticket ID.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Deena13

Newbie Joined: May 03, 2018 20:02 Messages: 1 Offline

May 03, 2018 20:04

Quote

Hello,
The download link is only valid for a limit time. What Longedge is suggesting is that users back up the downloaded program files.

Anyway, you need to contact CyberLink Customer Service to get a new download link. Be sure to provide them with your purchase confirmation email/ number or receipt.

Once submitted, let us know and we can pass on your ticket ID.

Cheers
PowerDirector Moderator

I have the same issue! I'm so upset. My power director 15 kept crashing so I read that I should uninstall and reinstall so I uninstalled then clicked the link in my email and it no longer works. It's still less than a year. I submitted a ticket but really hope it's answered quickly as I really need this program!

user7791

Newbie Joined: Mar 24, 2017 20:03 Messages: 13 Offline

May 07, 2018 17:09

Quote

I have the same issue! I'm so upset. My power director 15 kept crashing so I read that I should uninstall and reinstall so I uninstalled then clicked the link in my email and it no longer works. It's still less than a year. I submitted a ticket but really hope it's answered quickly as I really need this program!

They should. I forgot the location of my backup copies and opened a ticket. They provided me with an option to download the programs again.