"Cannot play video due to copy protection ..."

Branais

Senior Member Joined: May 27, 2011 07:21 Messages: 202 Offline

Solved by

Jul 26, 2016 01:10

PDVD16 Ultra keeps giving me an error saying "PowerDVD cannot play video disc due to copy protection. Try using original copy of disc."

I'm curious if others have seen this problem, and know a way to resolve it.

For reference:

I'm running PDVD 16 Ultra version 16.0.1713.60 on Windows 7 X64. The optical drive is an internal LG BH16NS40 BD-Burner. The discs in question are original retail discs -- I don't have any copied discs. And the error comes up whenever PDVD is already running when I insert a disc in the drive. This has occurred on dozens of discs, so the problem seems to be in the software, not faulty discs.

I've tried completely uninstalling and reinstalling the software, but it doesn't solve the issue.

There are no firmware updates for the drive in question.

And I know I can log an issue with tech support, but I find them a long way from helpful (sorry, but it's true), so I thought I would try here first.

I'd really appreciate any responses.

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jul 26, 2016 06:14

Hi Branais,
It seems you are running an older version of PowerDVD16. Please get the update under:
http://www.cyberlink.com/support/powerdvd-ultra/patches_en_GB.html

If the problem persist so delete the cache file under user's appdata:
C:\Users\(USER_NAME)\AppData\Local\CyberLink\PowerDVD16\cache

and reinstall PDVD without keeping user settings

Cheers
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Branais

Senior Member Joined: May 27, 2011 07:21 Messages: 202 Offline

Jul 26, 2016 08:04

Thanks for the reply, but is this a known fix in the new update, or are you simply hoping it might be addressed?

I've already gone through the business of removing the software and re-installing it, as I said. And yes, I deleted the personal settings. It didn't help.

This message was edited 1 time. Last update was at Jul 26. 2016 08:07

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jul 26, 2016 08:18

Hi Branais,
No, this is not a known fix, because the issue is for us not known.
For me, it seems to be a connection problem: the way from the drive to the monitor.
Have you faced the same problem with older PowerDVD version?

Cheers
Hicham

Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Branais

Senior Member Joined: May 27, 2011 07:21 Messages: 202 Offline

Jul 26, 2016 08:29

No. I've had several versions now, and never seen this issue. It's only happening with version 16.

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jul 27, 2016 04:25

Would you prove me a dxdiag file?

To get it just tape:
Win+R-->dxdiag. Wait a while, than save alle information.

Thank you
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Branais

Senior Member Joined: May 27, 2011 07:21 Messages: 202 Offline

Jul 27, 2016 10:54

Thanks Hicham,

Here's the dxdiag.

Filename	DxDiag.txt	Download
Description
Filesize	31 Kbytes
Downloaded:	441 time(s)