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Power DVD 15 closes automatically
Drew756 [Avatar]
Newbie Location: Australia Joined: Aug 03, 2015 10:35 Messages: 8 Offline
[Post New] Aug 03, 2015 11:07
Power DVD 15 closes on me as soon as it opens, the compatibility isnt working

This message was edited 1 time. Last update was at Aug 03. 2015 12:25

Drew756 [Avatar]
Newbie Location: Australia Joined: Aug 03, 2015 10:35 Messages: 8 Offline
[Post New] Aug 04, 2015 01:38
i have tried to fix it with troubleshoot compatibility but it wont fix it
emma13xia
Member Joined: Dec 10, 2014 01:59 Messages: 82 Offline
[Post New] Aug 04, 2015 01:45
It happens to me as well. What's your computer OS? Mine is Windows 10.
Drew756 [Avatar]
Newbie Location: Australia Joined: Aug 03, 2015 10:35 Messages: 8 Offline
[Post New] Aug 04, 2015 07:18
windows 8
stevek
Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline
[Post New] Aug 04, 2015 08:26
Drew Any error messages?

Please post your dxdiag.exe text file so we can look at your computer>

Also look at Windows Event Log. Perhaps you'll see somehting there.

Are you using the "newest" video card/chip driver? Did the program work with an older driver -- oops Windows 10. Make sure you have the right drivers. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
Drew756 [Avatar]
Newbie Location: Australia Joined: Aug 03, 2015 10:35 Messages: 8 Offline
[Post New] Aug 04, 2015 19:10
im not sure if i have the newest video chip
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
68 Kbytes
 Downloaded:
656 time(s)
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Aug 05, 2015 02:23
Dear Drew,

Have you tried with the beta patch??

BR
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Drew756 [Avatar]
Newbie Location: Australia Joined: Aug 03, 2015 10:35 Messages: 8 Offline
[Post New] Aug 05, 2015 03:03
what is the beta patch?
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Aug 05, 2015 08:36
Dear Drew,

Here is the beta patch:

Download Link


BR
Hicham

This message was edited 1 time. Last update was at Aug 05. 2015 08:40

Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Drew756 [Avatar]
Newbie Location: Australia Joined: Aug 03, 2015 10:35 Messages: 8 Offline
[Post New] Aug 06, 2015 17:08
downloaded it and it is still not working
Drew756 [Avatar]
Newbie Location: Australia Joined: Aug 03, 2015 10:35 Messages: 8 Offline
[Post New] Aug 08, 2015 09:12
I just got an error message saying that some components may be corrupted and said i should try re installing it and check anti virus, i did both and its still not working and the anti virus says there is nothing wrong with it
stevek
Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline
[Post New] Aug 08, 2015 11:59
Did you have your anti-virus OFF; not just paused when you did the reinstall? .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
Drew756 [Avatar]
Newbie Location: Australia Joined: Aug 03, 2015 10:35 Messages: 8 Offline
[Post New] Aug 09, 2015 06:09
the anti virus was left on when i re-installed it
stevek
Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline
[Post New] Aug 09, 2015 07:10
Quote: the anti virus was left on when i re-installed it


That may be the problem. Over agressive anitviruses expecially with built in registry cleaners (Norton 360 and the like) will prevent the .dll library from being properly built.

Try removing DVD 15 using the Cyberlink removal tool, trun off your antivirus (if you can) and rinstall the program. Reboot.

If you still have the problem you may want to try a thorough unstall using Revo Uninstaller (Moderate Mode only), reboot, turn off your antivirus, install, reboot. See if that works for you. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Aug 10, 2015 03:16
Hi Drew756,

Please try this:

1. Delete the cache file under user's appdata:
C:\Users\(USER_NAME)\AppData\Local\CyberLink\PowerDVD15\cache

If it doesn't work, please try this:

2. Reinstall PDVD without keeping user Settings

If all tree solusions(1. beta patch, 2. Delete Cache 3. Reinstall PDVD without keeping user settings)
don't work, please submit a CS tickets

Best regards
Hicham


Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
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