Quote hi,
untill now very happy with PD365!

but now all clips from camera, phone all in 4K doen't generate rendering and so when edit on the timeline some clips go slowly, or stop or jump: difficult to cut excatly when I want and when look the edit it's not going as sometimes stop or jump

so I asked to the technician who told me that they will look for this problem as the technician team have a list of problems to correct and this described is one of them, but they didn't knpw when will be done?!?!?!?! maybe with the new update maybe not...

this is creating a lot of troubles as you can image!

someone have same problem?

some solution maybe waiting the tean technician?

I update the PD365, I update graphic driver, i update everything I could also PC... and when I send to cberlink team all the asked about Pc.... seems all okay as they didn't suggest to update or change something


thanks

Not sure of what or why you want pre-rendering on your timeline for 4K video editing.

If PD365 works in editing non 4K lower resolution videos on your pc, then I would set the timeline preview quality from ulta to high. That may be all you need to edit 4K videos on the timeline. If that doesn’t help then go to Preferences/General and check Enable shadow files…

The option you want is in Preferences /General and check Render a preview of the timeline… Don’t think that you should use it.

Are you referring to the generating of shadow files? I'm having problems with this, I import files into a project and expect the shadow files to be generating in the background but they are not, it stops after one or two.

If I uncheck then recheck the box in the options for generating shadow files it sometimes restarts it but more often it doesn't, sometimes the shadow files only generate after checking/unchecking the box several times, but only a couple of shadow files will be generated before it stops again.

Very frustrating, I didn't used to have this issue.

Quote Are you referring to the generating of shadow files? I'm having problems with this, I import files into a project and expect the shadow files to be generating in the background but they are not, it stops after one or two.

If I uncheck then recheck the box in the options for generating shadow files it sometimes restarts it but more often it doesn't, sometimes the shadow files only generate after checking/unchecking the box several times, but only a couple of shadow files will be generated before it stops again.

Very frustrating, I didn't used to have this issue.

yes Roy we have same problem! I think so!

never happen to me after 10 years or more use PD!!! suddendly last month started when wanted to edit Namibia film! only a few with shadow (maybe 10) upon 300 or more!

suddendly yesterday I had an idea: i opend again PD14 I still have on my PC and put on the library some unshadow clips and guess: after some seconds all with shadow!!!!! also one long 6 minuts, as it was in any case. only PD14 couldn't accept Go pro files (problem of copatibility???9 and video made by my husband phone! with mine it was okay, mine and my husband one were in 4K!


and as on my film I am editing some clips when watching at TV was a little jumping I decided to edit some with PD14 then remplace on my film! and it's works! but of course this is not a realistic solution... but for now what I could find!

I wrote to tema technicain by describing what is happening and wrote me that is a problem they have to look as it's on the list of troubles to resolve but couldn't say if will be with next up date or later...

of course waiting is not good for us who have trouble with shadow as I am sure that even you can finish to edit and produce the film it's not a real good quality: some small jumps...)

I was thiking to stop with 365 with my name and bought another one with my husband name maybe works well?

I am happy !!!!! to read that someone have same problem as on my video club they laught and told me it was my fault, but we are sure that isn't


keep on touch

Quote Are you referring to the generating of shadow files? I'm having problems with this, I import files into a project and expect the shadow files to be generating in the background but they are not, it stops after one or two.

If I uncheck then recheck the box in the options for generating shadow files it sometimes restarts it but more often it doesn't, sometimes the shadow files only generate after checking/unchecking the box several times, but only a couple of shadow files will be generated before it stops again.

Very frustrating, I didn't used to have this issue.

hi Roy! Contact the assistant cyberlink and tell your problem! More ee are maybe they will decide to find the solution as soon as it's possible!

keep on touch

Quote



hi Roy! Contact the assistant cyberlink and tell your problem! More ee are maybe they will decide to find the solution as soon as it's possible!

keep on touch

I will be raising the issue with the assistant.

I have 4 or 5 large projects to complete, all 4K minimum and up to 5.1K Mavic 3 Pro drone footage, some projects with approx 100 video files to edit through, so it's imperative that the shadow files are generating much quicker, or automatically without my intervention.

I left the computer running while I was out for several hours today and when I returned I could see it generated two shadow files before quitting.

I know when the files are generating because the PC's fans spin faster, when I hear them slow down I know I need to hit Alt + C to uncheck/recheck the shadow file box.

UPDATE: I have now formally reported this to the support team, awaiting response.

Also, might be worth editing the title of this topic to help others better identify that it relates to shadow files, not sure if this is possible.

Suggestion: Shadow files not generating on PD365

Quote Also, might be worth editing the title of this topic to help others better identify that it relates to shadow files, not sure if this is possible.

Suggestion: Shadow files not generating on PD365

Only you or the Moderator can do that. All you have to do is click on the Edit button on your original post while logged in, then change the subject line. You should see this screen:

Quote Also, might be worth editing the title of this topic to help others better identify that it relates to shadow files, not sure if this is possible.

Suggestion: Shadow files not generating on PD365

yes good idea to change title, ! I did it!


and as you I open computer for days to see only 10 shadows files!!!!!!! sometimes 2 or 3 more arrive... but of course as you said according editing one have to do it's imperative to have shadow on clips and if quiclky much better too! as told you when open old PD14 the shadow arrive immediately as usual. also me I have some Gopro clips and namvic drom! same case¨!!!

thanks to have also contacted the assistant team as maybe, as surely we aren't the only 2 on the world to have this problem, tean can quiclky find the solution and send us a patch?


Now I'll try your solution to enable and not enable the shadow file as you try to do even with few success, maybe... some more shadow files will arrive?? The hope helps to live we said in french!!!!

keep on touch

PS: i tried to check and uncheck as suggest and also to heck lower resolution for generating shadow but... nothing happen!!!!!

Hi, a friend of mine yesterday edit a project with own 365 and all was runing perfect!
he had file by phone and file 5.1 go pro

no rpoblem!

this evening with try with his own 365 and see what's happen!

I am seriously thinkg to buy another one 365 as how to trust on the one we have even with a patch?


hoping you will have soon an answer from the team and maybe with the solution???

keep on touch

Support has got back to me, it sounds like they are recognising the issue, but with the recommendation that I delete the shadow files it has taken me DAYS to generate!

Feel free to try this yourself.

The above actions do not fix the problem, I have just followed the advice and manually deleted hundreds of shadow files for no reason, after carrying out all the actions it generates 3 shadow files before stopping, so I am now back to square one. I tried the proposed solution twice.

I am beyond words about this now, 25gb of shadow files which took days to render now deleted!!! My patience is being severely tested by this software.

Please fix this issue ASAP.

Quote The above actions do not fix the problem, I have just followed the advice and manually deleted hundreds of shadow files for no reason, after carrying out all the actions it generates 3 shadow files before stopping, so I am now back to square one. I tried the proposed solution twice.

I am beyond words about this now, 25gb of shadow files which took days to render now deleted!!! My patience is being severely tested by this software.

Please fix this issue ASAP.

You could also replace PD shadow files with manual lower res files for editing if that's your need and then do the file change prior to producing the final timeline. One can use FormatFactory, PD or the like to create these low res files. PD only uses CPU to generate shadow files, if you have a strong GPU, it will often save significant time with the manual approach.

Approach has been mentioned in the forums for maybe past 10 years and used by several. Often too many ongoing issues with shadow files that never really get resolved, hence a few manual workarounds. Not for everyone, but can be beneficial for some.

Jeff

Quote

You could also replace PD shadow files with manual lower res files for editing if that's your need and then do the file change prior to producing the final timeline. One can use FormatFactory, PD or the like to create these low res files. PD only uses CPU to generate shadow files, if you have a strong GPU, it will often save significant time with the manual approach.

Approach has been mentioned in the forums for maybe past 10 years and used by several. Often too many ongoing issues with shadow files that never really get resolved, hence a few manual workarounds. Not for everyone, but can be beneficial for some.

Jeff

Thanks Jeff, I was considering it the other day, I will look into it further, GPU is a 1080ti so it's not too bad.

What I should have done was copied all the shadow files before deleting them, too late now, I was confident they had it sorted.

Hi i received again an answer form team who wrote that they can't say when they will fix this problem as still working on!

will try the solution you propose....

thanks

to JL_JL: contact the assistent team and tell your problem as maybe more we are and quicly they will find the solution??????

for me was the first time this happen, always runs perfect so why my surprise and also the idea to try adobe premiere or something else....

Quote Support has got back to me, it sounds like they are recognising the issue, but with the recommendation that I delete the shadow files it has taken me DAYS to generate!

Feel free to try this yourself.

to ROY1
you are lucky that they answer you giving you an idea because when I contact (it's was to italian asssitent) only said they know and are looking for!

I informed support that their fix does not work.

Their suggestion now is that as a workaround I edit my videos with shadow files disabled.

Why didn't I think of that, or I could just turn my computer off and then the problem also disappears.

Quote I informed support that their fix does not work.

Their suggestion now is that as a workaround I edit my videos with shadow files disabled.

Why didn't I think of that, or I could just turn my computer off and then the problem also disappears.

I edited the files without them being shaded (I had 25 that were shaded in total and almost none I used in the project!) some were difficult to be able to cut exactly where I wanted using the cut function because they skipped during playback! I did it as I could and then finalizing the project I could see well , without flickers and skips, and there I could understand where I had to cut and correct! luckily it was only 10 that created that problem for me. the other files in the playback going well I could understood if the cut was at least 90% correct!
but what I noticed: if I finalized the project in HD, since it was just to see if the cuts were okay, some part of the project on playback on the PC or television would shake or jump.
when I finalized the project in 4K I was very surprised to see that the film ran smoothly , without jumps or shakes where it happened with the HD version!

obviously we cannot be satisfied with this handling by cyberlinks!

soon I will have another project to edit and I don't dare yet to pour the first footage... it is in 4K, this time coming from only one source (camcorder)
if it continues with that problem i think change program though i am happy with it!

I have the same problem.

I hope, they will fix it soon. Kameras:
Panasonic DC-GH5, DJI OSMO Pocket II und 3, DJI OSMO Action 2
Programme:
Cyberlink PowerDirector 365, einiges von ProDAD
Hardware:
AMD Ryzen 9 7950X, RAM 64GB, Radeon RX 7900 XTX, BenQ

Quote I have the same problem.

I hope, they will fix it soon.

contact the team assistant as more we are maybe they will fix soom?
they answer that the problem is well know and it's on the lust to be study. We must do pressing