Messages posted by CyberLink-Joseph

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PowerDVD (previous versions) » "Cyperlink PowerDVD 12 is already running" message and bug in Media Center » Go to message

Hi Ethan

I've reported your issue to the development team. They're investigating. Thank you for the report.

Next time if you found bugs of our products, you may try to report to our Tech support, in case we didn't see your valuable report here. All cases via Tech support will be recorded and monitored.

Tech Support
http://www.cyberlink.com/prog/support/cs/contact-support.jsp

BTW, our next patch will be released in around end of August, which is going to have some improvement on refresh rate adjustment. Stay tuned.

PowerDVD (previous versions) » key code not working » Go to message

Hi jad2011

I checked your case,

Issue:
Error "key incorrect (0x80ab000b)" when activating.

Recently we got some problems with the activation servers, we're fixing it as soon as possible.

I'll update our fixing status here. And sorry again for the inconvenience.

PowerDVD (previous versions) » Low sound volume with powerdvd11 » Go to message

Hi there,

We have a FAQ to boost the volume.
Try this,
http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=11425&prodId=1&prodVerId=887

PowerDVD (previous versions) » windows mobile 7 » Go to message

Hi Datus

I'll bring your suggestion to our development team. Thanks.

PowerDVD (previous versions) » Which one is broken, PowerDVD or the whole Blu-ray standard? » Go to message

Hi BaldEagle

I've reported your issue to our Research and Design team, they are investigating you issue now.

And seems you have two computers, XP and Vista. Can you also provide the DxDiag.txt for the XP one to us for checking?

PowerDVD (previous versions) » Can not recognize my NVIDIA® GeForce® GT 540M » Go to message

Hi Jhay-r

It should get fixed in the coming patch, they are testing the beta driver.

PowerDVD (previous versions) » 2024 goes nuts » Go to message

Hi there

We heard your voice!

We endeavor to provide a better user experience. Off course this experience should include a smooth, hustle-free installation.

I'll bring your suggestions to our research and development team. Stay tune.

Cheers

PowerDVD (previous versions) » 2024 Patch won't update my ultra » Go to message

Hi there

We've reproduced this issue and is urgently fixing now. Please keep using v1719 of PowerDVD 11. Sorry for the inconvenience caused.

PowerDVD (previous versions) » The Movie RIO will not play in PowerDVD 10 » Go to message

Hi there

Are you all using NVIDIA cards? We are still trying to get the issue fixed, so please try to provide as more info as you can to help us reproduce this. Thanks.

Please provide the below info:
http://forum.cyberlink.com/forum/posts/list/8449.page

PowerDVD (previous versions) » Can not recognize my NVIDIA® GeForce® GT 540M » Go to message

Hi there

We have a known issue that Optimus users (with an integrated Intel graphic chip) cannot select NVDIA card even it's default.

We are co-working with NVIDIA to get this fixed. Stay tune and sorry for the inconvenience.

PowerDVD (previous versions) » PowerDVD 9 not working (Windows 7 64bit crash) » Go to message

Hi

We're investigating your issue. In the meanwhile, can you test if PowerDVD 11 Trial can work in the same environment?

Download 30-day free trial from here:
http://www.cyberlink.com/downloads/trials/powerdvd/download_en_US.html?affid=2581_887_290_12410_0_ENU_powerdvd&utm_source=CLTR_PopularDownload&utm_medium=CLTR_PopularDownload_12410_powerdvd&utm_campaign=CL_Trial

PowerDVD (previous versions) » PowerDVD Ultra Mk 2 / ATI HD Audio Driver » Go to message

Hi there

After co-working with AMD, most crash issue has been fixed after AMD 11.5 driver or later.

Issue fixed in AMD Catalyst 11.5 driver
- PowerDVD no longer randomly crashes when HDMI 8 Channel Audio is enabled.
- PowerDVD no longer crashes intermittently after enabling / disabling Crossfire during BD playback.

For more info about AMD Catalyst 11.5 driver, please visit their release note to know more.
http://support.amd.com/us/kbarticles/Pages/AMDCatalyst115ReleaseNotes.aspx

PowerDVD (previous versions) » Question about hdmi 1.4 3d tv 24 hz option on power dvd » Go to message

Hi

Yes, you can. Some newly released TVs do support both polarized and HDMI 1.4 3d, but polarized 3d+passive glasses causes half resolution.

passive glasses + passive 3D - half resolution 3D
active glasses + HDMI 1.4 3D - full HD 3D

Passive 3d includes checkerboard, polarized and anaglyph.
Active 3d includes HDMI1.4 3D, 120Hz time-sequential 3D

Suggest you to visit a 3DTV distributor to see the difference before buying a 3DTV

PowerDVD (previous versions) » Question about hdmi 1.4 3d tv 24 hz option on power dvd » Go to message

Hi Superb

You will get double resolution 3D image via HDMI 1.4 3D!

PowerDVD (previous versions) » Cyberlink refund policy » Go to message

Hi billrobpv

I am afraid you bought a wrong version. Ultra can play back Blu-ray movies, but what you bought is Deluxe.

Suggest to refund what you bought, then buy PowerDVD 11 Ultra instead.

Request a refund if you bought from us.
http://store.cyberlink.com/DRHM/store?Action=DisplayERefundInstructionsPage&SiteID=clinkus&Locale=en_US&Env=BASE

Version Comparison
http://www.cyberlink.com/products/powerdvd/compare-retail_en_US.html

Try it before buying.
http://www.cyberlink.com/downloads/trials/powerdvd/download_en_US.html?affid=2581_887_290_12410_0_ENU_powerdvd&utm_source=CLTR_PopularDownload&utm_medium=CLTR_PopularDownload_12410_powerdvd&utm_campaign=CL_Trial

PowerDVD (previous versions) » 1080p 3D BluRay with ATi HD3D HDMI 1.4 » Go to message

Hi

We've known that few customers can't get 1080p@24 3D via HDMI 1.4 with their 3D TV sets. The error message in PowerDVD11 will be "unable to start 3d playback on this device, please try another one"

Part of these customers can manually select 720p 3D instead. We're investigating this.

BTW, the latest AMD/ATI, NVIDIA, Intel graphic cards and their drivers all should work with PowerDVD. Users are encouraged to contact Technical Support if encountering an compatibility issue.
http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=11434&prodId=1&prodVerId=887

PowerDVD (previous versions) » [reproduced] When playing BD Rabbit Hole I receive a request to update my PowerDVD software » Go to message

Hi

For copy protection reasons, AACS key for PowerDVD (Same as other bluray players) must be updated yearly. Please make sure you are using the latest patches for your PowerDVD, or it will result in new released bluray titles can NOT be played back.

Download patches from here:
http://www.cyberlink.com/downloads/support/powerdvd/patches_en_US.html

PowerDVD (previous versions) » Distorted Colors while playing Anime DVDs » Go to message

Hi

Totally understood and thank you, I'll pass this issue to our RD team.

Btw, can you post your system info here for further investigation?
http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=11426&prodId=1&prodVerId=887

PowerDVD (previous versions) » Power DVD11 hd audio » Go to message

Try these steps to enable "non-decoded HD audio to external device"
1. Insert a Bluray disk
2. Press play button, then the Bluray is playing
3. Press pause
4. Check audio settings in PowerDVD
5. The option is poping up under the HDMI mode if the disk and your device all support Dolby TrueHD or DTS HD Master audio.

Note
If you are using AMD graphic cards, please make should you have upgraded to the PowerDVD 10.0.2429 patch(released on 2010 Jun 5th) or later.
http://www.cyberlink.com/downloads/support/powerdvd/patches_en_US.html

PowerDVD (previous versions) » Distorted Colors while playing Anime DVDs » Go to message

Hi

"...If I set the setting to Video Enhancement to off..."

I am not sure about this. Is this Video Enhancement settings in PowerDVD?

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